Customer Service Data Entry
Resume:
Alfredo Boyce
East Elmhurst NY 11369
Tel. 718-***-****
OBJECTIVE: To utilize my skills and experiences and become a viable
asset to
your company.
PROFILE: Approximately twelve (12) years of professional
program
administrative experience and Veterans
Advocacy in social/mental
health services arena (i.e. substance
abuse incarcerated vet
EXPERIENCE: BLACK VETERANS FOR SOCIAL JUSTICE, INC.
01/00-2008
Position: Program Director S.R.O/Director of Veterans
Service
Duties: Responsible for Administrative oversight of
program operations.
Insuring the general delivery of
social/mental health services in
the areas of Veterans Services, services
to the homeless, pre-
employment/employment services, services
to HIV/AIDS clients,
case management and client advocacy;
contract compliance with
city, state and federal funding sources;
moni-toring budgetary
expenditures and on-going staff
development. Also responsible for
establishing linkages for the purpose of
accessing material/social
program support. Attend meetings with
funding source. Served as
a liaison and interfaced with city,
state and National Veterans
Organizations. Interfaced with local
Community Planning Boards
advocating the development of Housing
for HomelessVeterans
Reintegration initiative.
03/96 -08/99 THE PARKER JEWISH GERIATRIC INSTITUTE
New Hyde Park, New York
Position: Maintenance Supervisor
Duties: Buffed floors and placed orders for chemicals
to maintain
the machines. Cleaned bathrooms and made
sure of proper
plumbing. Vacumed and shampooed the
carpets. Painted premises
whenever necessary. Kept inventory of
stock. Bagged and prepared
garbage for pick-up. Provided a clean and
safe environment on the
inside and outside of premises.
02/ 90 -03/96 NYS DEPARTMENT OF MOTOR VEHICLES
Position: Customer service data entry, call center
experience,
problem solving and customer relations.
08/80-01/90 NEW YORK TIMES
Position: Data Center Clerk/Computer Operator
Duties: Data entry, distribution of manifest to numerous departments
printed and processed payroll system. Customer service,
maintained monthly and quarterly reports.
EDUCATION: ST. LAWRENCE COLLEGE KINGSTON, Ontario
Bachelor of Art Degree
Major: Psychology Minor: Criminology and Law Enforcement
QUEENS UNIVERSISTY Kingston, Ontario
Masters Degree
Major: Theology
ALBERT MERRIL INSTITUTE
Certificate Received; Major: Computer Repairs
U.S. ARMY COMMUNICATION TRAINING
Major: Radio Relay Operator
Certificate Received
CLAUDE-O-MARCO U.S.V.I. HIGH SCHOOL
Academic Diploma: Academic Courses
ACCOMPLISHMENTS: National Gulf War Resource Center
National Liaison for Incarcerated veterans
National Advocate for Homeless Veterans Program
Executive Board Member of the Manhattan YMCA
Greater Harlem Chamber of Commerce
AWARDS: Brooklyn Supreme Court: Substance Abuse Program
Veterans Administration; C.W.T. Program
BVSJ Outstanding Employee Award
U.S. Dept. of Labor: Best Practices Award
MILITARY 1967-1971 Stationed in Saigon, Korea, Puerto Rico,
EXPERIENCE: Fort Jackson, South Carolina; Advanced Training
in
Augusta Georgia. Airborne Training, Fort Banning Georgia.
Home Base; Fort Bragg, N.C.
Alfredo Boyce
3119-101Street
East Elmhurst, N.Y. 11369
Cell No: 917-***-****
To whom It may Concern;
This letter is to express my interest in a Management position within your
company. I am confident that I would be a great addition to your team.
My resume that highlights my ability/knowledge/expertise in Veteran
Services and all Funding Sources concerning Veteran areas/industries are
enclosed. During my time at Black Veterans for Social Justice, Inc. I was
able to succeed/save money/save time and increase productivity in Veteran
Affairs
Sincerely,
Alfredo Boyce
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