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Customer Service Human Resources

Location:
Crown Point, IN, 46307
Posted:
July 03, 2010

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Resume:

Snezana Ivanovic

**** ****** **. ***** *****, IN 46307

Phone: 219-***-**** Email: abl8lb@r.postjobfree.com

Qualifications

. 14 years experience in ISO9001 certified silicone medical device

manufacturing and product development environment.

. Extensive experience within a team environment and proven ability to

work with other departments.

. Thorough knowledge of production and assembly lines.

Professional Experience

Point Medical Corporation, Crown Point, IN 1995

to 2009

R&D Engineering Technician

2004-2009

. Responsible for quoting, developing, and testing new products from

product creation to protocol development to production

qualification including:

o Reviewed customer specifications and requested tools as

needed.

o Worked extensively with LSR and HCR molded product, complex

extruded profiles, and assemblies

. Trained and supervised production workers on how to follow protocol

specifications.

. Participated in troubleshooting and solving production related

customer complaints.

. Organized information for creation of cost analysis.

Production Coordinator/Planner

2001-2004

. Coordinated the production process from the beginning stage to

completion, including:

o Created inventories of materials needed to complete the job.

o Created timelines for production, including coordinating

interdepartmental deadlines, ensuring successful completion.

o Effectively communicated with parties across departments to

ensure timelines were maintained and production was

efficient.

Molding Department Supervisor

1997-2001

. Supervised first and second shift workers

. Created schedules by incorporating Production Coordinator's needs

for the production line.

. Communicated extensively with production workers, tool room,

planners, and human resources personnel on a variety of

departmental and work related issues.

Molding Department Lead

1996-1997

. Assisted department supervisors in managing first and second shift

workers.

. Created shift schedules.

Molder

1995-1996

. Operated injection and transfer molding presses for a variety of

products and materials.

Uprava Suma, Karlovac, Croatia

1985-1994

Salesperson

. Performed customer service duties in the wood industry, including

developing sales contracts for domestic and international

customers.

Education

University of Zagreb

Four years of baccalaureate study in Economics (don't have diploma)



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