Quality Control Project

Patricia Laramee

********@******.***

781-***-**** . 603-***-****

OVERVIEW

I seek a contract writing position that uses my technical, marketing, and

project management experience and expertise. I have 15 years experience in

technical and marketing writing as a project leader and principal writer

in finance, marketing, networking, and telecommunications. I am

comfortable working with both established companies and startups.

TECHNOLOGIES

Adobe Acrobat Pro, Adobe Designer, AppleTalk, ARP, ATM, BASIC, BGP, COBOL,

CorelDraw, DB2, Documentum, DSML, DECnet, DHCP, DOCSIS, DOS, DSL, DSML,

DSR, Ethernet, Excel, FDDI, FrameMaker, Frame Relay, HTML, Interleaf, IP,

ISDN, Project, Microsoft Office, Microsoft Word, Microsoft Works,

MultiMate, OSPF, Perforce, PowerPoint, PPP, RoboHelp, SGML, SharePoint,

SNA, SNMP, Snagit, Solaris, SQL, SunOS, S.W.I.F.T, TCP/IP, TeamTrack,

Token Ring, UNIX, Visio, WebWorks Publisher, WordPerfect, VMS, XML,

Windows 2000, Windows Vista, Windows XP

EXPERIENCE

. Leading the complete documentation process

. Developing documentation and publication plans

. Interviewing subject matter experts and other appropriate personnel

. Writing, rewriting, and editing technical documents and web content

. Interfacing with engineering, manufacturing, and quality control at all

levels and stages

. Obtaining documentation and publication plan reviews and approval by

all relevant parties

. Managing and coaching employees and temporary workers

DOCUMENTATION

. End User Guides

. System Administration Guides

. Programmer and Reference Guides

. Web Content

. Release Notes

. System Setup Guides

. Employee Handbooks

. Management Briefings

. Corporate Style Guides

. Quality Control Reports

. Third-party Documentation

. Disaster Recovery Guidelines

. Competitive Product Analyses

. Product Brochures and Data Sheets

. Information Technology Instructions

. Configuration and Installation Manuals

. Requirements and System Specifications

. FrameMaker and Microsoft Word Templates

COMPANIES

. Artel Communications

. Ascend Communications

. Bytex Corporation

. Cascade Corporation

. Chipcom, Inc.

. Cisco Systems, Inc.

. Citizens Bank

. Comverse Technologies, Inc.

. Digital Equipment Corporation

. FAX International, Inc.

. Lightstream Corporation

. Linotype Company

. Lucent Technologies

. MCK Communications, Inc.

. NGM Insurance, Inc.

. Omgeo, LLC

. Racal Interlan

. River Delta Networks, Inc.

. TAZZ Networks, Inc.

. Thomson Reuters

. Xedia Corporation

. Xylogic Corporation

EDUCATION

Burdett College, Boston, Massachusetts-Legal Secretarial Program

Daniel Webster College, Nashua, New Hampshire-BASIC Programming; COBOL

Programming; Probability and Statistics; Creative Writing

Fitchburg State College, Fitchburg, Massachusetts-Business Law;

Marketing

University of California at San Jose, San Jose, California-Technical

Writing; Technical Editing

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