Project Manager Sales

Shalida Armstrong

Phone: 919-***-**** email: *****************@*******.***

OBJECTIVE: Obtain a challenging opportunity drawing on exceptional project

management and analytical skills to enhance the company's ability to

deliver on-schedule, within budget, quality products and services.

SUMMARY: Dedicated and proactive project management professional with

respected leadership skills . Exceptional analytical skills with a high

propensity for detail . Ability to synthesize business acumen with

technical background . Organize and prioritize concurrent projects with

multiple deadlines.

PROFESSIONAL EXPERIENCE

[pic] Bay Area Techworkers @ Cisco Systems RTP, NC 04/2008

- 04/2010

Program Management Consultant, Global Sales Operations

. Received an Outstanding Achievement Award for the successful

implementation of project management capabilities for a Global Sales

Operations PMO - through a global, virtual project team. The

capabilities were inclusive of governance and standards, lifecycle &

methodology, an integrated Change Management process, roles and

responsibilities, metrics, and supporting templates

. Program Manager for the Portfolio Management and PMO Initiative

assisted in developing the project roadmap for three-year development

plan

. Generated and managed all project maintenance documentation, including

the Integrated Project Plan for multi-track initiatives, status

reports for Sponsor team, risk and issue assessments, resource

management plans, roles and responsibilities matrix (RACI), and all

other associated project management plans.

. Partnered with the core team to develop the strategic and tactical

roadmap to initiate transformational changes in the landscape for

project management

Program Management Consultant, US Theatre - Service Sales Operations

. Partnered with both service and product sales teams to evaluate and

deliver network inventory reports highlighting leads to increase

service contract renewals and product refresh opportunities

. Leveraged the Know-the-Network (KTN) Initiative as a portfolio of

capabilities to ensure flawless integration in product and service

sales programs supporting customer asset management.

. Maintained performance metrics to track the conversion of uncovered

service revenue opportunities to booked service contract revenue.

[pic] Vaco Resources @ Talecris Biotherapeutics Company RTP, NC 10/2007

- 04/2008

Project Management / Business Analyst Consultant, Corporate Compliance

and Ethics Department

. Managed the integration of Corporate Compliance and State Reporting

requirements into business rules for a new expense report system

implementation project.

. Developed infrastructure and alignment of internal US Policies with

state and federal laws to mitigate risk and impact to the commercial

organization; managed compliance with marketing disclosure laws and

state ethics regulations impacting interaction with healthcare

professionals and agencies in 30+ states

. Partnered with the Clinical Operations to ensure compliance with FDAAA

2007 and Maine Clinical Trial Disclosure Laws

. Data mined enterprise financial systems to collect and analyze

expenditures for submission on state marketing and ethics disclosure

reports; developed and maintained all related project plans and

process flow documentation to manage state report generation using MS

Project, MS Visio

[pic] IT Solutions @ AstraZeneca Pharmaceutical Company Wilmington, DE

03/2005 - 09/2007

IT Program Management / Business Analyst Consultant, Commercial

Compliance Department

. Performed as the Project Manager and SME for multi-million dollar

State Reporting system implementation project ensuring a seamless

integration with data warehouse and existing internal data marts:

expense-reporting systems, SAP accounts payable system,

speaker /lecture bureau management platform, customer universe

systems, and Sales Force Automation (SFA) systems.

. Optimized queries in MS Access and Business Objects to access data to

generate reports for state marketing disclosure laws and state ethics

and lobbyist laws in 30+ states

. Interfaced with internal and external legal teams to interpret and

implement processes to support state-level legislation; partnering

with Corporate Policy, Corporate Compliance, and State and Government

Affairs to align internal US Policies and adhere to obligations of the

Corporate Integrity Agreements (CIA).

. Liaised with Sales and Brand team leadership to ensure field sales

compliance with state legislation by developing and delivering

communication and training programs; audited and investigated non-

compliant expenditures with internal policies and state laws.

[pic] GlaxoSmithKline Pharmaceutical Company Raleigh, NC/Philadelphia, PA

7/2001 - 03/2005

Senior Sales Operations Project Manager, Sales Operations Department

. Performed as Project Manager for Cross-Functional Team supporting the

VESIcare co-promotion and product launch with Yamanouchi

Pharmaceuticals in addition to the Requip product launch; created and

managed the product launch plans in addition to all supporting

documentation.

. Led the Arixtra Product Acquisition and Launch while supporting the

Oncology Business Unit in a sales force expansion and realignment

effort.

. Led the Sales Operations / Territory Management process optimization

initiative by inventorying and mapping Sales Force Alignment processes

using MS Visio and providing detailed recommendations for hand-offs to

functional areas.

. Successfully led the HIV Business Unit by rebalancing the workload of

the HIV Clinical Specialists and realigning the territories to

increase sales potential. Repositioned the territory types for

mirrored territories to increase the reach and frequency to targets.

Managed the Vaccine Sales Force Realignment Project aimed at growing

the Vaccine Organization by 23% by adding Adult Vaccine Sales

Representatives

Data Warehouse Project Management Consultant, Data Warehouse Department

. Managed system implementation of 19 data marts with product and

customer dimension universe; act as Business/IT liaison translating

business needs into systems requirements and process improvements.

. Managed the transition to Informatica ETL Solution for all dimension

and fact load processing.

[pic] Nortel Networks Morrisville, NC 01/1998 - 07/2001

Project Manager, New Product Introduction & Market Readiness Department

. Captured Service Introduction Process using MS Visio, creating job

aids, and documentation for 800+ global commercial customers; devised

an ISO9001 compliant Change Management Process to manage the

implementation of new product introduction process changes; created

and managed project plan, scope statement, risk management plan, and

issue resolution database throughout project life cycle using MS

Project and Project Server.

Verification Engineer, ISDN BRI Verification Department

. Partnered with off-shore development teams to create product test

plans to verify ISDN BRI features on DMS-100 switch; performed all

manual regression and new feature testing for ISDN BRI features on DMS-

100; worked with development teams to resolve all identified issues.

EDUCATION

BSBA, Decision Sciences, concentration Management Information Systems

MBA, concentration Health Care Management

BSBA, concentration Management Accounting

PMP Certification, Project Management Institute

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