Customer Service Software

**** ******** ***. ***** 951-***-****

Riverside, CA 92501 E-mail

**********@*****.***

Marshae Bray

Objective To achieve a rewarding position which will permit me

to commence my career, as well as allow me to advance

in my professional development and technical

experience.

Summary of

Qualifications Install, configure, maintain and troubleshoot Windows

XP/Vista, MS Server 2003, MS Office 2003-7, wireless

protocols and peripherals.

Familiar with network protocols TCP/IP, HTTP, FTP,

DHCP, DNS, WAP, network shares/permissions and VoIP.

Troubleshoot, repair/replace and update faulty or

outdated hardware/software to restore network

performance. Patch panel and cable management.

Maintain and perform domain administrator functions

for a WAN network containing up to 1000 Computers in

multiple locations.

Well known to Active Directory, Domain Controller,

Symantec Ghost Imaging Services, Remote Desktop,

deploying computers, NetMeeting and phone support.

Natural leadership skills, excellent oral, written

communication and organization skills. Type 45 wpm

Quick learner with an ability to adapt to new

situations, challenges and the drive to meet

deadlines.

Comfortable working in team environments and

individual projects with minimal supervision due to

individual initiative.

Education 09/2005 - 09/2008 ITT Technical Institute San

Bernardino, CA

A.S. - Computer Science

06/2000 - 06/2004 John W. North High School

Riverside, CA

Diploma - General Education

Professional 05/2009 - 05/2010 Inland Regional Center

Experience San Bernardino, CA

Help Desk Support

http://www.inlandrc.org

Configured, maintained, troubleshoot, and setup over

600 staff computers to IRC's network, added user

profiles to the domain, network shares and print

shares.

Troubleshoot desktop communication problems through

remote connection systems, phone support, and onsite;

coached users in correcting problems that has been

reported through Helpdesk.

Created and re-imaged staff computers using a Hard

Drive Duplicator machine

Troubleshoot, deployed, updated, installed, configured

equipment software/hardware.

Configured and setup user's email accounts and

profiles through Active Directory, IRC's exchange hub

through MS 2003 Server and san.

Applied security administration through Active

Directory by migrating, adding and purging users.

Notified and trained users in software procedures;

evaluate research and test software/hardware as well

as systems solutions.

Troubleshoot Windows XP, MS outlook/office 2003-7,

print issues and palm synch issues.

05/2008 - 05/2009 San Bernardino County Library San

Bernardino, CA

Automation/IT Support Technician Intern

http://www.sbcounty.gov/library/home/

PC Hardware/Networking setup, maintenance,

installation, troubleshooting for user profiles of 31

county library branches. Installed, maintained, and

troubleshoot 10 network servers for over 1000

public/staff computers.

Troubleshoot and installed various hardware/software

on computer systems connected in a LAN/WAN, WLAN,

VPN network.

Setup, troubleshoot and installed peripherals

(printer/copier and fax machines). Setup and

troubleshoot MS Exchange Server Outlook e-mail

Helped organized equipment deliveries and inventory.

Re-imaged machines using Symantec Ghost Server,

installed systems and created user accounts.

Troubleshoot, upgraded and assisted user systems and

desktop communication issues on-site and remotely;

provide on-site software/hardware support.

Applied security administration through Active

Directory by migrating, adding and purging users, as

well as added/deleted users from the company's domain.

03/2006 - 10/2007 Riverside County TAP DCSS/DPSS

Riverside, CA

Office Assistant II

http://www.rchr.com/Employment/TemporaryAssignmentProg

ramTAP/tabid/393/Default.aspx

(Operator) Customer Service, answered calls in range

from 20-100 plus per day as well as directed calls to

the correct destination and provided information

Data Entry updated and filed DCSS documents from the

range of 20-100 plus per day in a timely manner

Mail Room, received, sent, collected and distributed

mail/documents to and from Case Workers

Imaged DPSS client documents from the range of 50-200

plus per day.

Processed and filed DCSS documents of 50-200 or more

per day.

Volunteer 09/2004 - 03/2006 Eastside Cybrary Connections

Experience Riverside, CA

Tutor/Computer Aide

Monitored patrons on the computer

Installed maintained, configured and troubleshot

public computers software/hardware

Trained new employees and patrons on how to use a

computer, browse the internet, the difference between

a URL bar and search engines, how to set up an email

account, how to use MS word and Paint

Trained patrons the different parts inside the

computer (RAM, Mother Board, Video Card, Sound Card

etc

Helped youth with homework and school projects

Awards Received 09/2008 ITT Technical

Institute San Bernardino, CA

Capstone Project Winner Recipient

06/2008 - 9/2005 ITT Technical Institute San

Bernardino, CA

Recognition Award for High/Highest Honor

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