Manager Training

Susan F. Henderson, M.Ed.

***************@*****.*** 512-***-**** 3911 Idlewild, Austin, TX 78731

SUMMARY: Inspiring consultant and trainer recognized for innovative

solutions to meet organizational objectives, impacting cost effectiveness,

facilitating learning and leading staff to more productive workplaces.

CURRENT ACCOMPLISHMENTS:

. Design and implement effective training programs utilizing adult

learning principals and industry best practices for training

departments, curriculum and assessment tools, Training of Trainers,

Senior Mentor to organizational trainers providing solutions for

training needs and activities

. Improve work performance through facilitation of organizational and

change management, product utilization, team-building and planning

sessions for over 400 private and public organizations, governing and

educational groups across Texas and Nationwide

. Initiate strategic communication and coordination of on-site products,

quick response to customer requests and inquiries, leadership

development, deliverables during crisis/ trauma events re:

organizational change, natural disasters, pandemic health issues,

safety and emergency planning, identification of resources

. Added to corporate profit through successful contract implementation

and management of "Prestige" multi-million dollar accounts from

private and public industry, solely responsible for 42% of total

client revenue

. Increased sales through new business, negotiate contracts, up-sale of

accounts and successful product implementation assisting with targeted

Business Development goals

. Evaluation, research and revision of curriculum development, State &

Federal grant writing, community and marketing resources, collaborate

with local and state agencies on referrals, program implementation and

policy development, coordination of support groups, wellness and

community resource fairs, specializing in working with diverse

populations

Susan F. Henderson, M.Ed. - ***************@*****.***

TECHNOLOGICAL SKILLS:

. Proficient in both PC and MAC operations including:

Microsoft Office (Word, Excel, PowerPoint, Publisher, Access,

Outlook)

iWork (including Pages, Numbers, Keynote)

. Demonstrate ease with multiple training tools utilizing technological

formats, video teleconferencing, web-casting and multimedia boards for

groups of all sizes

. Published in Human Resources Magazine, monthly and quarterly Statewide

Wellness publications for employee education and current wellness

issues utilizing printed and on-line formats

CORE SKILLS:

Excellent written and oral communication, problem-solving, quick

prioritizing, time management and planning skills, project management,

self motivated and positive team player, Recognized for exceptional

presentation skills, highest rated speaker at numerous Statewide and

National Conferences, currently presenting on 50+ topics, able to travel

extensively

PROFESSIONAL EXPERIENCE:

. Senior Training and Development Specialist, Workers Assistance

Program/Alliance Work Partners, 2002-2009

o Promoted from Account Manager to Senior Account Manager, Senior

Trainer and Training Director, Director of Texas Student

Assistance Program Initiative

. Child Development Specialist/Consultant, Texas Workforce Commission,

2000 - 2001

. Adjunct Program Consultant & Presenter, Texas Tech. University,

1996-1999

. School Age Parenting Program Coordinator, Hays CISD, 1995-1999

. Teacher, Program Director, School Administrator, Uvalde CISD and

Austin ISD, 1983-1995

EDUCATION & CREDENTIALS:

. Master of Education: Mid-Management / School Administration,

Sul Ross State University

. Bachelor of Science: Family and Consumer Sciences Education,

Texas State University

. Conversational Spanish Skills

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