Customer Service Sales
Resume:
Robert Carter
Aurora, Illinois 60506
Cell phone: 630-***-****
E-mail: ***@*************.***
website: www.roberthcarter.com
SUMMARY:
Results focused, goal driven individual seeks to secure an entry-level professional
position utilizing education and work experience in graphic design. Extensive design
and technical abilities in the planning, development and implementation of diverse
graphic design projects supporting in-store marketing, promotional, signage, product
description and customer service initiatives.
PROFILE:
Successful education and demonstrated ability in graphic art design, sales, marketing,
customer service and goal establishment. Identify potential challenges and implement
tailored business solutions. Knowledge of freehand, 3D, creative text and placement
used in advertising and marketing art work.
Establish a positive rapport with clients and decision-makers at all levels. Build solid
long-term business relationships using excellent verbal and written
communication/presentation skills.
A team player with the ability to spearhead innovative and creative sales and marketing
opportunities. Strategic thinker with the unique ability to translate big picture vision into
detailed action plans.
EDUCATION:
ILLINOIS INSTITUTE OF ART - Schaumburg, Illinois
Bachelor of Fine Arts in Graphic Design, Conferred 2010, GPA 3.8/4.0
UNIVERSITY OF IOWA, Iowa City, Iowa
Bachelor of Arts, Art, Conferred, 2004
COLLEGE OF DUPAGE, Glen Ellyn, Illinois
Associate of Arts, Conferred, 1997
WORK HISTORY:
AURORA FASTPRINT, Aurora, Illinois
Graphic Design Projects Coordinator, 2007
Managed Graphic Design conceptual skills into various client project needs. Utilized all
the above programs to output documents into ready-to-print formatted poly-plates.
Executed all types of design projects including logo design to become print ready.
Project management included a mass variety of labor intensive bindery finishing
including utilizing the following machines: drilling, folding, numbering, cutting, padding,
jogging, stapling and collating. Direct customer service skills were built by answering
phones and writing up job orders.
BARSTOOLS, ETC., Lisle, Illinois
Sales Associate, 2006 to 2007
Managed concept and design of several graphic arts projects supporting in-store
marketing, promotions, signage, product descriptions and customer service, while filling
an inside sales representative role. Worked directly with customers to present a variety
of home recreation products, as well as to up-sell on installation and maintenance
services and contracts. Entrusted with the most complex customer service issues as a
result of exceptional ability to promptly resolve concerns and satisfy customers.
Managed all facets of developing a creative, descriptive brochure outlining product data
covering manufacturer specifications; brochure was instrumental in securing sales.
Took personal initiative to develop several additional fliers and promotional materials to
aid sales and customer service effectiveness.
Developed price tag and facsimile forms, using PhotoShop, InDesign and Illustrator.
PLUNKETT HOME FURNISHINGS, Lombard, Illinois
Design Consultant, 2005 to 2006
Worked directly with residential clients to determine home furnishing needs, develop
design drawings and close sales. Created professional layouts of clients’ homes to
create design plans. Performed space planning in client’s homes; viewed space, took
measurements, explored budget and deciphered sales approach.
RALSTON CREEK, Coralville, Iowa
Delivery Driver and Warehouse Associate, 2004 to 2005
Performed various functions for this small company, including in-store sales,
merchandising, display development, warehousing and delivery of household goods.
Worked directly with customers in a sales and customer service role. Provided
exceptional customer service to resolve inquiries.
SEARS, Coralville, Iowa
Receiving Associate, 2002 to 2004
Managed warehouse and receiving responsibilities. Unloading delivery truck, assisting
customers with loading merchandise into or onto vehicle in a timely manner and
assisting salespeople with customer discretions pertaining to needs or desires regarding
moving merchandise from floor to warehouse on hold for future pick-up.
TECHNICAL SKILLS:
Diverse professional and educational background with diverse industry
software, including:
Mac and PC Platforms
Adobe InDesign
Adobe Illustrator
Adobe PhotoShop
Adobe Acrobat
QuarkXpress
MS Office Suite
Typography
HTML, XHMTL
(including internal and external CSS pages)
Adobe Dreamweaver
Adobe Flash
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