Customer Service Engineer

[ Enter Post Title Here]

TRISH DIEP

**** ******** ***** ***** ** 75074

*********@*****.***

US Citizen

214-***-**** (cell)

OBJECTIVE Aggressively seeking a position as a software developer utilizing my

experience with SQL with an emphasis on design and implementation.

SUMMARY

Responsibilities include analysis, EMR templates design, creating/modifying SQL stored

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procedures, product testing, implementation, reporting as well as ongoing support of our user

community. NEXTGEN Certification 2008.

Lead a project related to our cardiology specialty EMR/Billing using SQL. Managed

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meetings between myself and various other teams, including coding (CPT & ICD9) and upper

management, to ensure proper communication throughout the projects development lifecycle.

Responsible for documentation explaining the template functionality from a user level as

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well as a technical level.

Used Crystal reports alongside NextGen's document Builder, to accommodate requests

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from both physicians and office staff.

Responsible for troubleshooting issues SQL stored procedures, proposing possible

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solutions, and getting them implemented in a timely manner.

• Over 8 years of experience in wireless telecommunication and health care industry such

as system design, system analyst, systems engineer and system test. I was responsible for

capacity and performance analysis and improvement, requirement engineering and

development, requirement engineering and development, verification/ integration &

automation testing, client relationship development and management, systems

development life cycle.

TECHNICAL SKILLS:

• Languages: SQL, C/C++, Visual Basic, Java, Shell Script, Perl, Korn shell, HTML,

Pascal.

• OS: Exceed, Windows NT/2000, UNIX, MS DOS, Linux, Exceed.

• Databases: Oracle, MS Access, SQL

• GUI/Tools: Global mind, PMS, IM4000, Quality Center, ADEPT, CDragon, Microsoft

Office(Access, Word, Excel and PowerPoint), Crystal reports, Frame maker

EDUCATION UNIVERSITY OF TEXAS AT DALLAS, Richardson, Texas

Bachelor of Science in Computer Science (Fall 1999)

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Certification (Fall 2008): NEXTGEN Certification

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PROFESSIONAL EXPERIENCE

MEDNAX Medical Group, Richardson, Texas (2007-Present)

Software Developer

• Responsible for development of Cardiology EMR utilizing Nextgen's proprietary

development environment, crystal reports, SQL stored procedures, NextGen document

builder.

• Develop NextGen EMR templates based on physician specs using SQL stored

procedures, triggers, crystal reports, document builders for Cardiology specialty.

• Troubleshooting and testing skills also utilize for each of our quarterly EMR Cardiology

releases. This involves using NextGen's Trace Triggers feature as well as SQL Profiler

and backend analysis to identify issue resolutions.

• Prepare documentation related to NextGen EMR development including design

documents, functional specifications and release notes to facilitate build deployment to

our customers.

• Provide support for quarterly release of EMR and EMP build on beta and production sites

such as troubleshooting issues, proposing possible solutions and getting the problems

resolved in a timely manner. Involved in upgrading NextGen from v5.4.28.22 to

v5.5.27.12HF1.

• Develop the KBM templates using SQL stored procedures, triggers to create cardiology

billing functionality. Work with coders, business specialists and upper management to

accommodate the requirements and specifications.

NEC, Irving, Texas (2006 - 2007)

Systems Engineer

• Developed product requirements, technical specifications, system integration and

verification plans, created test cases, developed and executed test plans, analyzed test

results, and worked closely with R&D, Product Line Management, and Customer Service

during implementation and deployment. Familiar with testing tools such as IM 400 and

PMS 2.0.

• Responsible for developing detailed test plans, test cases, automation test scripts, test

executions of IPX switching network for different network configurations. Developed

test plan templates for system engineering department to enhance the testing content of

the overall business functional requirement.

• Responsible for troubleshooting IPX features problems during Alpha and Beta testing

cycles. Performed analysis for new applications to enhance the efficiency of the products.

Responsible for documenting and generating reports of software defects of the IPX

system.

NORTEL NETWORKS, Richardson, Texas (2004 - 2006)

Software Test Engineer

• Provided product test plan documentation for the product overview, test strategies,

product requirements, restrictions and limitations, configuration requirements and

product test coverage. Developed automation test plans, test cases for CDMA wireless

products.

• Developed automation test plans and test cases for CDMA wireless product using C

programming. Analyzed DMS-MSC lab timing measurements for call processing,

registration, paging, and vertical features to result the discrepancies data based on design

changes.

Served as a prime for peripheral upgrades of CDMA cellular telephone switches used by

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test communities and executed automation test cases on a weekly basis. Provided user

support for the peripheral upgrades during test cycle executions. Facilitated

demonstrations to Sprint customers to explain the functionality of the wireless products.

• Ensured wireless product software quality by identifying and documenting issues CR

(creating change reports) and providing correction recommendations prior to the product

deployment to customers.

NORTEL NETWORKS, Richardson, Texas (2000 - 2004)

Systems Engineer

• Provided feature capacity analysis reports for wireless sub-system nodes for Design

Department and Network Engineering, Product Line Management, and Verification &

Integration team to ensure product subsystems have sufficient capacity and memory

allocations per customer requirements.

• Optimized report generation for the Systems Engineering group by developing a Korn

shell tool Unix platform which scans text files, extracts call timing information, and

produces a report file based on the information.

• Provided data call model of different customers to identify system capacity of

improvement or degradation of the subsystem and evaluating the system bottleneck due

to design implementation. Produced OM (Operational Measurement) reports from the

customer field report data on a weekly basis.

• Improved customer satisfaction and quality of customer service by working closely with

customers and providing accurate calculations and projections of capacity and

performance related parameters and key measurements.

NORTEL NETWORKS, Richardson, Texas (1998 - 1999)

Co-op Web Developer

• Maintained and refined website to present quotation information and tools for Wireless

Quotation Advisory group. Developed and managed web-based tools using Java Script

and HTML to create images for the web using FrontPage 98 and Photoshop 5.0

• Assisted network engineering groups in planning, monitoring, estimating capacity for

wireless systems (DMS-MTX).

• Performed data collection and capacity analysis with Unix-based internal tools (ADEPT)

• Provided capacity analysis reports to customers such as (Verizon, Sprint, AT&T

REFERENCES Available upon request

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