Customer Service Manager
Resume:
Daniel Seidl
Apt. ***
Naperville, IL 60563
********@*****.*** 248-***-****
EDUCATION University of Michigan, Ann Arbor, MI, May 2010
College of Literature, Science and the Arts
Bachelor of Arts in Economics
Life (MI) issued July 2010
RELATED COURSEWORK
Health (MI) issued July 2010
LICENSURES
WORK EXPERIENCE Lamp Post Inn April 2009 September 2009
Night Manager Ann Arbor, MI
Audited accounting activity of up to $3,000 daily and balanced financial records to
verify accuracy
Prepared cash receipts and bank deposit slips routinely
Recommended and forecasted price adjustments to management in response to the
demand for rooms
As sole employee on premises, resolved customer satisfaction issues, executing
analytical and problem solving skills; insured guests' safety and security
Restaurant Depot June 2007 August 2008
Customer Service, Loader and Cashier Troy, MI
Handled large scale cash and credit card transactions of up to $2,000 per order
Assisted customers in the check out process
Facilitated public relations through communication skills with a high degree of
professionalism
Developed time management proficiency while working and attending school full time
City of Troy Each Summer 2004 2008
Scorekeeper Troy, MI
Responsible for accurately reporting the outcomes of each game
Assessed and referred potential liability concerns to management
City of Troy Winter 2008
Volunteer Basketball Coach Troy, MI
Coached and strengthened team efforts demonstrating leadership skills
SKILLS / STRENGTHS Proficient in the Spanish language
Experienced with Microsoft Office and general computer skills
Familiar with SPSS (statistical analysis program)
Demonstrated outstanding customer service skills
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