Engineer Technician

James Lee

Telecommunication Specialist

***** *** **. *****, ** 20720 (H) 443-***-****

*************@*****.***

PROFESSIONAL SUMMARY:

. Experience in the design, integration, maintenance and repair of

integrated multimedia systems, including those with computer

interfaces

. Knowledge of transmission, broadcasting, switching, control, and

operation of telecommunication systems

. Computer hardware and software knowledge, including applications and

programs

. Installation of equipment, machines, and wiring for network servers

. Experience working with Microsoft Windows operating systems and MacOS

systems

. Spliced Fiber Optic single and multi mode cables using Owens Corning

UniCam

. Coax splicing

. Cat 3,5 and 6 cable termination experience

. Experience working with 110 and 66 punch down

. Programmed end users phone numbers in several PBX systems

PROFESSIONAL EXPERIENCES:

Hardware/Facilities Engineer, Integral Systems Inc., Lanham MD

June 2008 - present

. Answer user inquiries regarding computer software or hardware

operation to resolve problems

. Set up equipment for employee use, performing or ensuring proper

installation of cables, operating systems, or appropriate

software

. Install and perform minor repairs to hardware, software, or

peripheral equipment, following design or installation

specifications

. Test circuits and components of malfunctioning

telecommunications equipment to isolate sources of malfunctions,

using test meters, circuit diagrams, polarity probes, and other

hand tools

. Test repaired, newly installed, or updated equipment to ensure

that it functions properly and conforms to specifications, using

test equipment and observation

. Adjust or modify equipment to enhance equipment performance or

to respond to customer requests

. Repair or replace faulty equipment such as defective and damaged

telephones, wires, switching system components, and associated

equipment

Network Engineer, Manpower Technology, Sterling VA

August 2007- July 2008

. Install Windows operating systems (OS), system and hardware

configuration, troubleshooting system and hardware issues,

software upgrades for OS and hardware, I/O performance tuning

and daily monitoring of servers and desktops

. Manage server-level anti-virus using Symantec solution tools

. Monitor and recommend upgrades and reconfigurations to maintain

network compatibility, availability, and performance

. Serve as backup for other system administrators

. Perform project management tasks for specific technical projects

in support of desktop, server, or network operations

James Lee

Resume-continued

Network Systems Installer, Information Management Group, Alexandria, VA

June 2006- August 2007

. Provided support in information technology, systems engineering

and professional services to customer in the DIA facilities

. Managed large-scale, mission-critical IT programs

. Connected desktops to the network and tested for connectivity

. Ensconced and terminated Coax, CAT 5/6 and Fiber Optic data

network cable according to design specifications

. Tested and labeled the cable after installation

. Installed equipment racks and rack mount network equipment

. Developed expertise in Windows Administration

Communications Technician/Tier I Technician, Comcast Cable, Alexandria, VA

April 2004- June 2006

. Performed installation of digital converters, DVR converters,

cable modems and wireless gateway networks for Comcast customers

. Managed erred problems such as ghosting pictures, ingresses and

egresses cable lines, hum bars, and intermittent problems with

the internet

. Hung cable lines from house to cable port, wall fished,

installed additional outlets

. Reconnected or disconnected at the table tap ports

. Applied basic networking skills such as confirming IP addresses,

pinging IP addresses to confirm sent and received packets, and

trace routing

. Utilized excellent customer care

Communications Technician I, Advanced Communications Inc., Landover, MD

May 2001- April 2004

. Performed installation of digital converters, DVR converters,

cable modems and wireless gateway for customers

. Maintained a daily log of completed jobs

. Monitored daily work assignments with Tier I Technicians

. Revamped issues with customer cable modems and home networking

EDUCATION:

. High School Diploma, Riverdale Baptist School, Upper Marlboro,

MD

. Prince George Community College, Upper Marlboro, MD- (General

Studies):

. CTI, Washington, DC

. Course of Study: Help Desk

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