Human Resources Customer Service

Actively seeking a position as a

- Human Resources Professional -

with an organization in need of a qualified individual with a solid

background in Human Resources, Management, Talent Acquisition and

Organizational Leadership

Accomplished, highly motivated and results driven professional with over 10

years of experience in Human Resources. Proven ability to manage change

effectively and coach for optimal performance. Business acumen oriented

with a focus on cultivating an environment of trust and collaboration.

Recognized for professionalism, positive mental attitude, commitment to

excellence, and demonstrated ability to communicate and work with senior

management and associates. Successfully implemented organizational

protocols, innovative process solutions, and training programs. Proven

leadership ability to influence, develop, and empower people to achieve

objectives with a team approach.

Core Competencies

. Personnel Supervision; motivate professionals and encourage coordinated

efforts based on project assignments, milestones, and goals

. Administration and management; adept in business and management

principles involved in strategic planning, resource allocation, human

resources modeling, leadership technique, production methods, and

coordination of people and resources

. Customer Service; extremely sociable and able to put visitors at ease.

Ability to negotiate and persuade to achieve desired results

. Problem solver; respond rapidly and appropriately to changing

circumstances. Evaluate problems, make astute decisions to

effect positive change, and refocus on new priorities

. Effective communication skills; adept in public and customer relations,

negotiations, conflict management, and a liaison for optimal solutions

. Resourceful and well-organized; skilled in activity planning, task

management and projects follow through

. Keen sense of responsibility; solid professional standards and excellent

track record of dependability

Areas of

Expertise

Strategic Human Resources Partnership Employee Coaching and Counseling

Change Management and Project Execution Innovative Marketing Strategies

Dynamic Presentations and Training Employee Development and Retention

Recruiting and Full Cycle Processes Organizational Management/Leadership

Problem Solving and Customer Solutions Employee Relations and Mediation

Team Building / Morale Building Contract Negotiation and Execution

Professional Experience

Medtronic

Talent Acquisition/HR Manager-Principal Employment Consultant

November 2006 - Current

Act as a HR Business Partner and serves as a contributing member of the HR

Leadership Team

Provide leadership to the development and implementation of HR goals,

organizational initiatives, and overall talent acquisition strategy

Consult with senior staff to develop best practices, assess staffing goals, and

implements process solutions

Leads internal and external talent acquisition activities and manages the entire

recruitment process

Manage, develop, and promote a team of talent acquisition experts while driving

results and exceeding organizational objectives

Execute a variety of complex project plans while leading the organization

through transition and change

Negotiate and manage vendor contracts, agency relationships, and lead company

contract labor initiatives

Target, attract, and retain top talent by promoting and marketing the company

mission, vision and core values

Recipient of the "CEO Inclusion Award - 2007" for a successful corporate team

project

Washington Mutual Bank

Senior Recruiter/HR & Employment Consulting

February 2005 - November 2006

Managed full cycle recruiting efforts

Performed project execution and consulted with senior management teams

Created, designed, and implemented innovative recruiting strategies in

alignment with company mission and goals

Orchestrated, recruited, and retained the most outstanding candidates to build

the future of the organization

University of Phoenix

Master's Degree: Organizational Management

July 2004 - February 2005, GPA 3.85

ITL

Human Resources Specialist/Manager

March 2000 to July 2004

Delivered human resources expertise to management, and 150 employees

Created an effective environment conducive for coaching, guidance, and team

building

Conducted skilled recruiting, interviewing, hiring, orientation, negotiation,

and investigation

Designed and implemented recruiting strategies in alignment with organizational

mission, values, and goals

Administered and coordinated all employee benefits: Medical, Dental, Life

Insurance, 401(k), and Payroll

Demonstrated effective leadership skills and encouraged teamwork to achieve

organizational goals

Recognized for directing and managing the human resources department with

confidentiality

Shoreline Community College

Instructor

1999 - 2002

Educated students in career exploration, job search strategy, resume writing,

interviewing, and critical thinking

Created, designed, and implemented lesson plans while providing motivational

teaching and coaching

Honored and presented with an award for outstanding teaching ability

Manpower International

Staffing Consultant

1998 - 2000

Supervision, coordination, and delegation of direct hire and temporary work

assignments

Performed skilled interviewing, screening, orientation, and employee training

Effective organization, investigation, and negotiation

Managed hiring, high volume recruiting, staffing coordination, payroll,

advertising, job fairs, and presentations

Provided effective counseling and coaching for professional, educational, and

personal matters

General Employment

Office Management/Customer Service Specialist

1995 - 1998

Provided office management solutions through excellent customer service,

leadership, organization, and flexibility

GTE Northwest/Verizon

Business Consultant/Customer Consultant/Sales Specialist/Business Rep.

1981 - 1995

Positively impacted customers as evidenced through the receipt of over fifty

letters of commendation

Presented with Outstanding Performance/Top Quality Awards for exceeding goals

and performance excellence

Education

Master of Arts in Organizational Management: University of Phoenix

2005

Bachelor of Science in Human Services: University of Phoenix

2003

Certified Professional Coach Practitioner: Certified Coaches Federation

(Certificate) 2009

Certified Seminar Leader: American Seminar Leader Association (Certificate)

2008

Human Resources Management: Bellevue Community College (Certificate)

2001

Business Management: Edmonds Community College (Certificate)

1994

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