Customer Service Health

Cecile Bianco

**** **** ***., *******, ** ***** 774-***-****

******@*******.***

SUMMARY

Seasoned pharmacist with experience in hospital, long-term care, retail,

and teaching. Recognized for speed, accuracy, diligence, and ability to

take initiative. Possesses the ability to work effectively in a fast-paced

environment.

EDUCATION

Charter Oak State College

Pharmacist Refresher Course, March 2010

Module 1: Top 200 drugs and diseases.

Module 2: Laws, prescription processing, reimbursements.

Module 3: Hands-on practicum in a pharmacy.

University of California, School of Pharmacy

San Francisco, California

Pharm.D.

WISCONSIN LICENSED

Occidental College

Los Angeles, California

Bachelor of Arts, Mathematics

Toastmasters International

Competent Communicator, 2010

PHARMACY PRACTICE EXPERIENCE

Instructor

MRxI Corporation, Downers Grove, Illinois, 2006 - present

Nationwide, fast track, health career training, and education consulting.

Teach Professional Pharmacy Technician course at Springfield Technical

Community College. The topics covered include the top 200 prescription

medications, controlled substances, pharmacy calculations, drug and medical

terminology, biopharmaceutics (pharmacokinetics, and pharmacodynamics),

anatomy and disease states, drug pharmacology. The teaching style uses case

based scenarios. There is also a FastRx retail simulation, an aseptic

technique exercise, and compounding lab. Teaching and demonstrating proper

aseptic technique of making an VI admixture.

Relief Pharmacist

RPh on the Go, Springfield, Massachusetts; Skokie, Illinois, 2003 - 2005

Your pharmacy staffing partner run and led by a staff of leaders in the

pharmacy industry.

Pharmacist relief work including nursing home and retail. Performed

patient counseling, accurate dispensing, and computer entry work.

Chief Pharmacist

Aurora Pharmacy, Milwaukee, Wisconsin, 2001 - 2003

A not-for-profit health care provider serving Wisconsin.

Managed a team of 2 pharmacists and 3 technicians for this long-term

care/retail pharmacy. Transitioned the pharmacy from a 7 day fill to a 28

day fill. Maintained the pharmacy computer system. Entered physician

orders while assessing regimens for appropriate medication usage,

allergies, drug interactions, and dosing. Responsible for Medicaid billing

including correction of rejected claims. Provided drug information to

nursing staff. Interfaced with director of nursing and nursing home

administration. Provided customer service and patient counseling.

Staff Pharmacist

Covenant Health Care, Covenant Pharmacy,

Milwaukee, Wisconsin, 1998 - 2001

One of the largest integrated regional health care delivery systems in

Wisconsin.

Assessed medication regimens for appropriateness in the elderly according

to HCFA guidelines through chart review. Entered physician orders in the

pharmacy computer system for four large long-term care facilities. Assessed

regimens for appropriate medication usage, allergies, drug interactions,

and dosing. Provided drug information to nursing staff. For the hospital,

performed clinical drug monitoring including recommending IV to PO

substitutions for appropriate patients and monitoring for vancomycin

overuse.

RELATED EXPERIENCE

Assistant Catalog Librarian,

University of Massachusetts, Worcester, Massachusetts, March 2005 - present

A nationally distinguished center for health sciences education, research

and public service.

Cataloging of books, serials, and media using AACR2 and Marc on a Voyager

platform using knowledge of medical terminology for subject headings.

Assisted in designing curriculum materials for pharmacology class. Input

and revised records from XML and loaded them to the Institutional

Repository. Designed and carried out research. Worked in teams in the

library. Chaired the Technical Services Section of the Massachusetts

Library Association.

Professional Activities

Spring 1995 and Spring Cardiopulmonary Resuscitation Certified, American

1997 Red Cross.

New Orleans, LA Attended two Midyear Clinical Meetings (ASHP)

Atlanta, GA

Anaheim, CA Attended Seminar at two annual meetings of the

San Jose, CA California Society of Health-System Pharmacists.

School Activities

Counseled patients on the use of over-the-counter medications at two senior

centers.

Phi Lambda Sigma, pharmacy leadership society.

Graduation Speaker Committee Member

Admissions Committee Member (Conducted admissions interviews and evaluated

applicants for the UCSF Pharm.D. program)

Patient Counseling Competition Finalist.

MEMBERSHIP IN PROFESSIONAL ORGANIZATIONS

American Pharmacists Association

American Society of Health-System Pharmacists

California Pharmacists Association

COMMUNITY SERVICE

Scleroderma Foundation Walk 2007

Start Heart Walk 2009

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