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Service Representative High School

Location:
Culpeper, VA, 22701
Posted:
July 27, 2010

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Resume:

Glenn A. Gahagen

**** ************ ****

Culpeper VA 22701

571-***-****

Objective: Join a well respected company where I can apply my skills as a

field service technician. I will bring an outstanding quality of work ethic

and dedication. I strive to always keep my customers as happy as possible

with my attitude and quality of work. Always letting the customer know,

"What's important to the customer is important to me". Instilling in them

the trust and respect from myself and the company for which I work.

Work History:

NCC Global Solutions Duluth, GA 12/09 - 3/10

Systems Service Representative

InfoPrint Solutions Boulder, Co. 6/08 - 12/09

Systems Service Representative

International Business Machines Manassas, Va. 11/95 -

5/08

Systems Service Representative

International Business Machines Endicott, NY. 5/92 -

11/95

Production Specialist

International Business Machines Manassas, Va. 2/88 -

5/92

Production Specialist

Herndon Lumber and Millwork, Inc. Gainesville, Va. 8/85 - 2/88

Assistant Shop Supervisor

Qualifications:

Twenty one years experience repairing and maintaining IBM/OEM printing

equipment. In addition, two months working global support on the IBM 3170

color printer in Boulder Colorado, supporting N.A./Europe/Asia Pacific.

Security Clearance: TS/SCI.

Areas of Experience:

Management of expenses Customer relations

Training coordinator ISO9001 focal point

New business growth International on-site support

Service delivery Parts management

RSI/Stralfors/ESP pre-post Account management

IBM 3900/4000/4100 Microsoft works

Various Impact/Laser printers Microsoft office XP/2003

Windows 2000/XP Lotus notes

Education:

Elizabeth Forward High School Diploma 6/84

Northern Virginia Community College Certificate 3/92

Electronics - graduated Magna Cum Laude (G.P.A. 3.55/4.0)

I.B.M. Manufacturing Technical Enhancement Certificate 3/92

Electronic Applications and Devices

Broome Community College Certificate 12/92

Computer programming FORTRAN with graphic applications

References furnished upon request



Contact this candidate