Service Representative High School
Resume:
Glenn A. Gahagen
Culpeper VA 22701
Objective: Join a well respected company where I can apply my skills as a
field service technician. I will bring an outstanding quality of work ethic
and dedication. I strive to always keep my customers as happy as possible
with my attitude and quality of work. Always letting the customer know,
"What's important to the customer is important to me". Instilling in them
the trust and respect from myself and the company for which I work.
Work History:
NCC Global Solutions Duluth, GA 12/09 - 3/10
Systems Service Representative
InfoPrint Solutions Boulder, Co. 6/08 - 12/09
Systems Service Representative
International Business Machines Manassas, Va. 11/95 -
5/08
Systems Service Representative
International Business Machines Endicott, NY. 5/92 -
11/95
Production Specialist
International Business Machines Manassas, Va. 2/88 -
5/92
Production Specialist
Herndon Lumber and Millwork, Inc. Gainesville, Va. 8/85 - 2/88
Assistant Shop Supervisor
Qualifications:
Twenty one years experience repairing and maintaining IBM/OEM printing
equipment. In addition, two months working global support on the IBM 3170
color printer in Boulder Colorado, supporting N.A./Europe/Asia Pacific.
Security Clearance: TS/SCI.
Areas of Experience:
Management of expenses Customer relations
Training coordinator ISO9001 focal point
New business growth International on-site support
Service delivery Parts management
RSI/Stralfors/ESP pre-post Account management
IBM 3900/4000/4100 Microsoft works
Various Impact/Laser printers Microsoft office XP/2003
Windows 2000/XP Lotus notes
Education:
Elizabeth Forward High School Diploma 6/84
Northern Virginia Community College Certificate 3/92
Electronics - graduated Magna Cum Laude (G.P.A. 3.55/4.0)
I.B.M. Manufacturing Technical Enhancement Certificate 3/92
Electronic Applications and Devices
Broome Community College Certificate 12/92
Computer programming FORTRAN with graphic applications
References furnished upon request
Contact this candidate