Customer Service Software Engineer

M. Keith Beason

**** ***** ***** *****

Lexington, KY 40514

Home: 859-***-**** ***********@**********.*** Cell: 859-***-****

SR. SOFTWARE ENGINEER

Systems Integration ( Leading-edge Software Solutions ( Business Modeling

SUMMARY

Highly skilled, results-driven Solutions Technologist with broad-based

skill set and history of designing and developing sophisticated business

solutions for a diverse client base. Proficient with in-depth problem-

solving solutions to resolve multi-tiered application performance issues

and deploy groundbreaking enhancements. Focused, driven leader and cross-

functional contributor able to guide, train and coach across all technical

levels. Excellent track record of cultivating positive client, vendor and

business partner relationships.

Technical proficiencies include

Environments Windows 2000 / XP / Vista / 7, MVS, UNIX, AIX, SUN Solaris,

Linux, Windows Server, MS-DOS, VM

Tools Citrix MetaFrame, MS Office (Word, Excel, Outlook,

PowerPoint, Access), MS Project, Remedy, Rational Portfolio

Manager (RPM), ManageNow, ClearCase, ClearQuest, Lotus

Notes, SQL*Loader, CMS, ROSCOE, TSO

Applications PowerPlant Asset Management, Khalix, Business Objects /

Crystal Reports, Hyperion Enterprise, Hyperion Reporting,

Microstrategy, Oracle Customer Care and Billing

Programming PowerBuilder, COBOL, SQL, PL / SQL, EZTPLUS, Visual Basic,

Shell, Scripting, UNIX Scripting, VBScript, FORTRAN,

Assembler, MVS JCL, RDBMS, Oracle 10i, 9i, 8i, DB2, SYBASE

10, 11, IMS

Core Competencies Software Development Life Cycle (SDLC), Solutions

Architecture, Technical Documentation, Change Management,

Sarbanes-Oxley (SOX) Compliance, SEI / CMMI Level 3

Industry Utilities, Banking, Manufacturing, Retail, State Government

PROFESSIONAL EXPERIENCE

IBM, Lexington, KY 1992 - Present

Sr. Software Engineer / Solutions Architect

Designed, developed, installed and maintained leading-edge software for

financial consolidation, business modeling, managed application, facilities

management and data warehouse reporting solutions. Consulted with clients

from diverse industries to gather requirements, deliver project progress

updates and resolve issues. Collaborated with cross-functional departments

to coordinate joint initiatives. Delivered adept guidance and coaching to

top-flight development teams. Authored business requirements, technical /

functional specifications and disaster recovery documents.

Selected projects include

. Nisource Utilities (Columbus, OH): Spearheaded development of

enhancements to and supported PowerPlant custom asset management packaged

application over a two-year period.

. Aided in boosting PowerPlant database performance by 10%, resulting in

a streamlined, consistently available application.

. Achieved 89% reduction in execution time for some programs by updating

older PowerBuilder programs to increase speed, reducing run time from

75 to 7 minutes.

M. Keith Beason Page Two

IBM (continued)

. Steered design and delivery of new PowerBuilder and COBOL applications

tailored to client specifications, to meet requested enhancements or

comply with new governmental requirements.

. Designed and developed support program to track daily, weekly, monthly

and quarterly client servers jobs. Program verified job completion;

if incomplete, sent an immediate email alert to staff.

. Reduced and / or eliminated bottlenecks through on-call support to

critical application performance issues, implementing and testing

software modifications.

. Lexmark International (Lexington, KY): Technical Lead to support and/or

administer Khalix, Business Objects, Seagate Crystal, Crystal

Enterprise, Microstrategy and commissions applications.

. Achieved a 75% reduction in IT support for application by replacing

financial consolidation application after passage of Sarbanes-Oxley

requirements.

. Reduced need for IT support by 90% through automation of functions and

elimination of unnecessary support in an existing commissions

application.

. Updated customer's PowerBuilder phone book application. Removed need

for clerical employees to access the customer's HR application, but

still provided online access to phone numbers.

. Trained and mentored less experienced developer to be backup. Backup

served as on-site developer for Disaster Recovery Test that was

declared successful by customer.

. Hibernia National Bank (New Orleans, LA): Spearheaded implementation of

new Servers and LAN / WAN for bank's IT Department. Also, worked on

implementation of new Commercial Loan System and Branch Automation

System.

. Developed LAN-based office system including gateways to MVS / VM host,

word processing, business graphics, spreadsheets, project management

and file sharing. Resulted in increased productivity, better

documentation, increased collaboration between teams and audibility.

. Provided enhancements and support for Branch Automation Project.

Allowed customer service representatives to directly update CIS

systems that resulted in reduced costs for Back Office data entry and

reduced account forms costs.

. Provided upgrades and support for Commercial Loan System to satisfy

required enhancements and comply with new banking regulations.

. Mentored junior programmers in Bank Procedures and Policies.

EDUCATION AND CREDENTIALS

AS, Computer Science, Knoxville Business College, Knoxville, TN

PROFESSIONAL DEVELOPMENT

UNIX Administration

AIX

Windows Administration and Networking

Business Objects XI Administration

Leadership

Project Management

Rational Portfolio Manager (RPM)

IBM Universal Database (DB2)

Visual Basic

IBM Client Server Mentoring Program

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