Customer Service Software
Resume:
Rd 410-***-****
Baltimore, MD E-mail
.com
Kevin Huggins
Objective To contribute technical and analytical skills as
well as several years of customer service
experience to your company.
Professional Rising professional with years of technical
Profile experience; Computer literate with Windows
operating systems and software applications; eager
to learn and apply new technologies, enhancing
current technical expertise and applying
transferable skill sets.
Enthusiastic, self-starter, excited to meet
challenges and quickly incorporate newest
technologies, skill, concepts, and ideas; Very
flexible and able to work well under pressure.
Analytical team player with aptitude for quickly
scrutinizing environments to identify and
prioritize needs and risks;
Troubleshooter/problem-solver who works hard and
loves a challenge.
Education 2006 - 2008 Morgan State University Baltimore, MD
Electrical Engineering
28 credits needed for Bachelor of Science
1996 - 1998 Morgan State
University Baltimore, MD
Electrical Engineering
Professional Software Installation Technician - Desktop Support
Experience Group- T.Rowe Price. 4525 Painter's Mill Rd,
Owings Mills, MD May
09 to November 09
With 10,000+ PCs through out the company, I built
replacement PCs for associates who's PC or laptop's
lease were about to expire. Builds included both
software and hardware installs.
Contacted employees in an effort to document their
software and hardware needs based on present
position and software availability, and
coordinating best time to replace present PC.
Worked directly with associates via phone, remote
PC access, or in person to ensure their new leased
PC operates as well or better than previous, make
sure all applications needed for daily productivity
are operational and accessible by associate.
Provided customer service to internal clients with
PC concerns.
Technical Senior-Central Operations Support
Services-T.Rowe Price 4525 Painter's Mill Rd,
Owings Mills, MD January 06 to May 09
Maintain and provide support for all office
machinery within Central Operations Support
Services; Maintain up-to-date knowledge of hardware
and software news; Routinely inspect equipment to
proactively identify and solve problems; Coordinate
repairs with repair vendors
Create, test, and distribute bar-coded patch sheets
used by the scanners in several departments to
place documents onto AWD. Responsible for
automating the barcode creation process,
eliminating the need for external copier services.
Service internal customers by completing imperative
research requests for old correspondence due to
potential fraudulent activity.
Created several working spreadsheets and knowledge
base documents giving the dept access to basic
trouble shooting steps, as well as the status and
contacts for office machinery temporarily out of
service.
Communicated regularly with supervisors and general
managers as to updates to servicing contracts, new
technologies and machinery available as well as
pricing.
COSS Representative-Central Operations Support
Services-T.Rowe Price-4525 Painter's Mill Rd,
Owings Mills, MD January 00-January 06
Archived shareholder documents through Iron
Mountain; Retrieved said documents upon request by
internal customers. Served as liaison between Iron
Mountain and T.Rowe Price.
Scanned shareholder correspondence onto AWD using
Kodak Image Scanners; Researched and processed
correspondence returned to TRP due to address
change; Processed Box-pulls and Rescans of items
inaccurately scanned onto AWD; Sent out shareholder
correspondence with proper enclosures.
Updated AWD Database by indexing shareholder
information.
Filed incoming transmissions from both Retirement
and Retail clients.
Researched and provided shareholders with copies of
old documents such as: old statements, old check
copies, old correspondence.
References Furnished upon request.
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