Engineer Manager

DAVE TILLETTE

Los Gatos, CA ***** / *** / ***-***4 *************@*******.***

Technical Talent Acquisitions: A results-oriented business professional

with demonstrated abilities in providing first-class IT-telecom-talent

acquisitions service and customer satisfaction, while supporting corporate

connectivity and competitiveness.

SUMMARY OF QUALIFICATIONS

A result oriented individual with over 15 years of Telecommunication

Services; Supporting and Programming, systems including: AT&T 75, AVAYA

G3si-R/11, S8700, S8500, S8300, IVR, Panasonic, Toshiba DK424, CTX670, SIP,

interactive desktop VoIP and fax solutions.

Skills include:

.

. Conducted interviews with potential employees, hiring and firing if

cause.

. Three years owner-ship of two small businesses and someone with extensive

business knowledge.

. Preformed mission-critical 24x7 IT-Telecom & Management tasks as needed.

. Ability to manage multiple project and responsibilities and effectively

work independently or in a team environment.

. SIP and Softswitches with strong aptitude for learning new telecom

discipline.

. Working knowledge of supporting Telecom Expense Management functions

such as invoice audits, track billing errors and payment

reconciliations.

. Engineered, coordinate & implementation of small, medium, and large

telephony related projects.

. Maintains customer rapport by listening, evaluating and resolving their

services needs.

. Customer oriented individual with a strong aptitude for locating hard

to find talent.

. Exercises good judgment in escalating issues to other Tiers as needed.

PROFESSIONAL EXPERIENCE

JUNIPER NETWORKS, Sunnyvale, CA

2008-2010

Lead Telecom Analyst/ (Contract).

As the lead Telecom PBX programmer, I was directly responsible for

supporting and maintain 39 locations globally. Systems included AVAYA

S8700, 8500, 8300, G3, SIP and VO/IP. Voice-Mail including: Audix, Octel

200, Serenade 250, frSIP. Other tasks, including: working closely with the

facilities Department many on many issues. As the lead telecom

Analyst/Engineer I was credited for integrated a new SIP system within the

Juniper enterprise, resulting in 37% coast savings on rite-to-use and

maintenance agreement.

. Worked from Juniper's Ticketing System.

. Enhances department and organization reputation by accepting ownership

of PBX systems.

. Provided front line telecom support and programming including MAC, add,

move, changes to 34 locations globally; on-site configuration or VOIP.

. Daily responsibilities included station-installations, termination,

cable-management and testing of voice/data, programming and security

preventions.

. In charged of systems update, backup and company's directory updates.

. Managed activated, de-activated of all Calling Cards, InterCall

Conferencing, Meet-Me Conference, Xlite and EC500 accounts.

PRECISION TUNE AUTOCARE Inc, Hayward, San Jose CA

2005-2008

Owner Operator

As owner-operator, I was responsible for all daily tasks including:

overseeing all general auto repairs, while working towards to achieve

employees and customers' satisfaction.

. Overseeing all tickets was assigned to the correct technician and work

was completed to specification.

. Conducted interviews with potential employees, hiring and firing if

necessary.

. I had managed all business purchases from A through Z.

. Provided training for all employees, via on-site, website or DVD

interactive courses.

. Negotiates contracts, pricing and other terms of purchases.

. Vendors Management and primary point of contact.

GOOGLE Inc. Mountain View, CA

2005-2006

Telecom Engineer Ops.

I was responsible for all PBX Programming, Training, Monitoring,

Troubleshooting, Adding, Changing, moving, Maintaining, Backing-up Telecom

Data and AVAYA S8700, S8500, S8300 IVR, Vo/IP.

. I was in charged of monitoring systems call flows, alarms and all systems

security.

. Preformed ACD programming for GOOGLE inter-departmental.

. Managed all PBX, Audix voicemail programming, maintenance, systems

update and back-up.

. Provided front line telecom support and training to internal Googler

as needed.

. Assist and support the Help Desk with computer base telephony VO/IP

ticketing issues.

DMC/ HARRIS-STRATEX NETWORKS Corp. San Jose, CA 1994-

2005

Lead Telecom Analyst/ Manager.

As the Telecom Analyst/ Manager, I was responsible for all Telecom

Programming, Procurement, and all general. While in my 12 years tenure at

DMC-Harris/Stratex Networks I was credited for successfully forked-lifted

two outdated PBX and an out-dated Octel XML system. This resulted in

significant reliability, scalablelety and 24 % coast reduction on

communication and maintenance.

. Managed and delegated all facilities maintenance as required.

. Full Life Cycle Telecom Management, Audit and Systems Analysis.

. Managed vendor, coordinate with network and local carriers, and other

project members to complete projects within stated timeline and budget.

. Procured all telecommunication systems and accessories.

. Provided support for Harris Stratex Sony and Polycom Conference Systems.

EDUCATION

B.S.I.T. Bachelor of Science and information Technologies.

University of Phoenix.

Privet Pilot. American School of Aviation, San Jose.

Master Rescue Diver. PADI School of Divers, San Jose.

AAC. Agricultural Administration, Central Agriculture

Institute, British Honduras.

TECHNICAL SKILLS

Microsoft Word / Excel / PowerPoint / Visio/ Outlook / Internet/ Email

Applications: AVAYA DSA, MSA, ASA, Asterisk VO/IP, Project 2000,

CallComm, SharePoint, PeopleSoft, SIP, H323, T1, ISDN, VOIP

Media Gateway, DNS, LAN/WAN and VPN.

Languages: Visual Basic (VB), C, XML

PROFESSIONAL ORGNIZATION

. Network World, VO/IP and LANs & WANs Publications.

. Telecommunication Networking Organization.

. Associations: Aircraft Owners and Pilot Association (AOPA).

. Professional Association of Divers Master Instructors (PADI).

Contact this candidate