Manager Project

Tony Cirelli

** ******* ***** * ***********, New Jersey 07840

Home: 908-***-**** Mobile: 201-***-**** ********@*******.***

PROF I LE

Senior Professional Services Manager with a leading Top 10 Global enterprise software provider and

experienced ERP consultant. Strong leadership and strategic analytical skills. Excellent

p rospect/client management and communication skills with the ability to work with all levels of an

organization. Practical and creative with proven ability to solve difficult business problems. Strong

i ndustry experience includes mixed-mode discrete manufacturing, dist ribution, and financial.

E xpertise includes:

• •

Professional Services business Engagement Management

development

• •

Profit and loss responsibilities Client management and satisfaction

• •

Cohesive team building and development Business analysis

• •

Innovative business process improvements Customer relations and presence

PROFESSIONAL EXPER IENCE

Somerset Christian College Z arephath, NJ 2009 - cur rent

New Jersey’s largest Christian-based institution of higher learning

Adjunct Professor 12/2009 - current

Performing duties as instructor for leadership classes

Epicor Software Corporation P arsippany NJ 1996-2008

A Top 10 Global ERP software provider dedicated to providing business solutions to mid-market

manufacturing, distribution, and financial services companies and divisions of the Global 1000.

Regional Consulting Manager, Professional Services 8/1996 – 11/2008

Provided leadership and management for regional professional services team.

• Teamed with Sales to sell tu rnkey ERP solutions to new prospects and existing clients.

Responded to RFP’s, participated in discovery process, clarified and documented project scope,

developed and finalized statement of work, set client expectations, negotiated billing

a rrangements and managed tu rnover to professional services team. Ensured corporate

compliance with all project documents.

• Accountable for activit ies surrounding the delivery of services, engagement management and

overall client satisfaction. Communicated with clients on a regular basis to ensure their

expectations are met and worked with them to identify addition service opportunities. Served

as an escalation point for project issues and concerns that could not be solved by project

manager. Worked with client to resolve collection disputes.

• Responsible for overall recruitment, t raining, mentoring, and deployment of direct and indirect

( third party) consulting resources for project work. Communicated with consultants weekly and

as needed regarding project status, backlog and challenges.

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• Developed and managed revenue targets, expense budgets and forecasts. Participated in local

and international user group meetings presenting topics, cultivating client relationships, and

i dentifying business opportunities.

McDonnell I nformation Systems, Professional Services (formerly division of Xerox Corp)

1991-1996

A leading provider of extended ERP solutions for manufacturers of all sizes.

Managing Business Consultant 11/1991 – 8/1996

Responsible for providing systems implementation guidance, project management, business

consulting, and education to assigned customers, typically 2 to 4 concurrent client ERP

i mplementation projects.

• Consulting as assigned Project Manager; developed project plans, ensuring effective

i mplementation of business application software, including meeting financial and schedule

goals

• Business Application Consulting; duties included business policy and procedure review,

performance of needs analysis, workflow analysis, data mapping, data migration, prototyping

guidance, conference room pilot assistance, procedure wri ting, systems design, development of

specifications, and post-implementation audits.

• Responsible for on-going support for existing client base of 20 fi rms

• Provided on-site education in financial, distribution, and manufacturing applications, as well

as technical report wri ter classes and techniques in project management.

Pansophic Systems, I nc (purchased by Computer Associates) 1990-1991

A provider of manufacturing systems solutions for the small to mid-market.

4/1990 – 11/1991

Senior Account Support Manager

Responsible for maintenance and growth of assigned customer base and development of new

customers

• Developed base of solid referral clients which aided in revenue protection and new business

g rowth;

• Developed project plans for new clients; nur tured them from pre-sales through go-live;

• Provided steering commit tee direction and project management education;

Cullinet Software, I nc (purchased by Computer Associates) 1984-1990

A provider of manufacturing, financial, and distribution systems to the Global 1000

4/1989 – 4/1990

Financial Systems Engineer

Responsible for financial and distribution support for new sales opportunities

• Performed needs analyses, product presentations and demonstrations;

5/1986 – 4/1989

Senior Account Manager

Responsible for maintenance and growth of assigned customer base and development of new

customers

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• Developed base of solid referral clients which aided in revenue protection and new business

g rowth;

4/1984 – 5/1986

Financial Consultant

Provided financial application support for client base of 15 fi rms

• Taught financial classes; provided financial consulting; assisted clients with project planning;

• Developed Cullinet’s implementation plans for use at macro level and at task level

Xerox Computer Services 1978-1984

A leading provider of extended ERP solutions for manufacturers of all sizes.

1/1978 – 4/1984

Consultant

P rovided pre- and post-sales consulting support on DEC and IBM based product lines.

EDUCAT ION

Fairleigh Dickinson University, Teaneck, NJ

Bachelor of Science in Computer Science, M inors in Accounting and Music

Master of Science in Computer Science

PMP Certification forthcoming

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