Manager Customer Service

Ron J. Redlin

**** *. ***** **.

Apache Junction, AZ 85119

Cell: 480-***-****

*********@*******.***

PROFILE

Over 20 years of progressive hands-on, comprehensive experience in Supply

Chain Management - Warehouse and Inventory Management, Component & Supplier

Sourcing, NPI procurement management (both internal and sub-contract

manufacturing), Production/Capacity Planning & Scheduling.

APICS-CPIM (Certified in Production and Inventory Management) -

BA-Business Management

. Hands-on experience with Supply Chain and materials management

processes, Continuous Improvement programs (Lean Practitioner),

manufacturing processes & material flows.

. Creative and entrepreneurial self-starter with ability to take

initiative and interface well in cross-functional relationships.

. Effective leadership, mentoring, coaching, training, and

administrative skills.

. Demonstrated ability to succeed in fast paced environments as an

individual contributor or leading a team.

. Professional with strong analytical, communication, and interpersonal

skills.

. Successful record of MRP/ERP and TOC systems implementations resulting

in significant

measurable positive achievements. Experienced in IPC Standards

(standards for electronics

manufacturing), Lean Manufacturing, GMP, SPC, JIT/Kanban

practices, and AS9100/ISO 9000

quality standards

PROFESSIONAL EXPERIENCE

Goodrich Aerospace - Evac. (Commercial Airline Evacuation Systems)

Phoenix, AZ 2008 - Present

Materials Manager - Assumed responsibilities (Aug. 10, 2009) for all

Warehouse/Stockroom activities (Receiving, Picking, materials movement,

Issuing, and Shipping for two (2) manufacturing facilities.

Purchasing Manager - Responsible for directing departmental efforts in

reducing "stockouts" to the production floor by 62% while at the same time

reducing raw materials inventory levels by 22%. Increased inventory turns

by 24%, reduced DSI (Days Sales Inventory) by 27%. Manage two off-site

buyers working remotely from Bangalore, India.

Milgard Windows, Inc. (Window & Door Manufacturing) -

Chandler, AZ 2004 - 2007

Materials Manager - Manage Purchasing, Inventory Control, and Receiving

functions. Ranked in top 3 of thirteen Milgard locations in both high

performance standards and in low cost of departmental operational expenses.

Reduced number of "stockouts" while also lowering inventory levels during

period of increasing sales growth. Champion of raw materials waste

reduction efforts with waste reduction of 28%. Cycle Count record accuracy

of 99.6%.

Tooh Dineh Ind. (Contract Manufacturing - Electronic/Mech Assembly) -

Leupp, AZ 2002 - 2004

Materials Manager - Direct all Supply Chain Management functions including:

Purchasing, Inventory & Warehouse Management, Shipping/Receiving, Cycle

Counting, and Production Planning/Scheduling activities. Reduced Total

Acquisition Cost (part price, terms, inbound freight) by over 17%. Assumed

added responsibilities for all Quoting activities (labor and materials),

all Customer Service functions, and management of "upgrade depot" for

major customer. Inventory Control Mgr. - Increased kit pulling throughput

by 28%. Improved warehouse stocking accuracy to better than 99.5%.

Reduced excess materials by 36%. Promoted to Materials Manager.

Flip Chip Technologies (Contract Manufacturing - Interconnect Services)

- Phoenix, AZ

Manufacturing Planner - Successfully managed cross-function relationships

between Sales/Marketing, Customer Service, Product & Process Engineering,

and Production Management. Developed and published Master Production

Schedules and facilitated pro-active cross-functional meetings to ensure

minimum disruption of build plan do to various resource limitations.

Participated in cost reduction and shop floor performance against plan

improvement projects. Participated in business planning, capacity

forecasting, production scheduling. Provided management with performance

results and other appropriate data to determine future production capacity

issues -vs- sales forecasts and business plans.

InnerStep/Syntronix (Contract Manufacturing - Electronic/Mech Assembly) -

Tempe, AZ

Operations Manager - Responsible for improved business performance,

quality, delivery, and profit margins. Provided leadership, guidance,

direction, and focus to assist cross-functional teams in resolving

issues/disconnects. Directed and supervised all Planning/Scheduling

activities, Production, Quality Assurance, Engineering, Sales/Marketing,

Job Estimating/Quoting departments. Responsible for new MRP

implementation. Created and implemented new job quoting system. Improved

Job Traveler/Router development, manufacturing process documentation,

quality standards, and ISO 9000 compliance. Implemented formal IPC

training.

Mayville Metal Products (Precision Sheet Metal Fabrication) - Casa

Grande, AZ

Business Unit Manager - Responsible for leading and directing all

operational functions to sustain profitable growth. Developed production

schedules, inventory controls, and material requirements that transitioned

from traditional functional manufacturing to JIT/Lean Work Cells including

use of Kanban pull systems. Provided focused leadership for cost control,

inventory and production planning, and process engineering problem solving.

Responsible for all aspects of two business units including: Quality,

Manufacturing Operations, and P&L. ISO Management Representative.

W.L. Gore & Assocs. (FDA Regulated Medical Products) - Flagstaff, AZ

Production Planning Coordinator - Responsible for consolidating demand

forecast and publishing material and production requirements. Directed all

scheduling/production planning and shop floor control functions. Created

lower domestic and international finished goods product levels with

improved forecasting methods. Championed JIT and TOC training and

implementations. Created and implemented new WIP and Production

Planning/Scheduling systems.

Intel Corp. (Computer Chip Manufacturing) - Chandler, AZ

Production Coordinator - Interfaced between engineering, planning, and

manufacturing to insure proper product routings, schedules, and materials.

Participated in new MRPII implementation. Distribution Center Supervisor -

Coordinated and supervised all stock control and shipping activities.

Responsible for finished goods inventory accuracy and improving cycle count

methodologies and logistic processes to reduce costs and maximize

throughput. Served on management team that created new North American

Distribution Center facility layout.

E & W Services (Precision Sheet Metal Fabrication) - Mentor, OH

Production Control Manager - Responsible for scheduling, production

planning, and materials management of three facilities. Implemented MRP

system. Production Operator - Started with this company as a CNC Punch

Press operator and promoted into production control and materials control

activities, then into supervision and management.

EDUCATION

BA - Business Management, Northcentral University, Prescott, AZ.

APICS - CPIM (Certified in Production and Inventory Management)

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