Quality Assurance Customer Service

Sona Tony

*****N, **rd Avenue, Apt# ***,

Phoenix, Arizona. 85027

Phone: 781-***-****

Email: **********@*****.***.

CAREER OVERVIEW

With over 6 years of global IT experience in diversified and challenging

roles, I consider myself as a proven and successful Information Technology

professional. I am working as a Business System Analyst/Test Data Manager

for American Express Technologies. I am also having 5 years of experience

in Quality Assurance role. I am seeking a challenging position leveraging

strong customer service and relationship building skills while utilizing

extensive end to end project management experience.

KEY STRENGTHS

.

. Expertise in end to end testing of large scale projects with high

exposure and risks.

. Excellent knowledge and work experience in Test planning, Test

execution and Test results analyses.

. Expertise in using automation tools like QC and QTP.

. Expertise in business process requirement gathering from customers

belonging to diverse geographies around the world and preparation of

Requirement documents and Project plan.

. Proven analytical skills and proactive problem resolution skills in

the context of successful implementation of the business process

requirements in SDLC for software development and maintenance.

. End to end project management skills including recruitment of

resources, training, team/asset management and status reporting to

senior management and all stakeholders.

. Strong customer relationship management skills

. Strong background in financial services and banking domain.

. Excellent communication skills and presentation skills.

. High level technical documentation expertise using MS Access, Visio,

Excel, Word and PowerPoint.

CAREER HISTORY

Organization: American Express Technologies, Phoenix,AZ

Website: www.americanexpress.com

Position: Business Systems Analyst

Date: March 2010 to Till Present

Key Responsibilities

. Managed the offshore development and testing team that develops and

manages Membership Rewards application that ensures high level quality

compliance for AMEX Travel and Card Business related software

worldwide.

. As a Business Systems Analyst closely interacted with AMEX VPs,

Directors and the Business Partners based out from US and UK to gather

the business process requirements.

. Prepared risk based High level business plan, Design documents, Risk

based Test plan and Process streamlining proposals based on the

analysis of requirements.

. Supported senior management in meeting revenue targets,

estimation/billing and forecasting of resources and acted as a liaison

between them and multiple software vendors

. Prepared weekly status reports, Monthly client dashboards, MSA

parameter matrices and chaired project status calls with stakeholders

across the globe in 4 different time zones.

Key Achievements

. Selected by the senior management to spear head the Inter DC level

Business innovation & Technology excellence groups which won DC level

accolades and client appreciations.

Organization: iNautix Technologies, India

Website: www.inautix.co.in

Profile: iNautix Technologies is an affiliate of The Bank of New York

Mellon Corporation Inc, a leading financial services provider. It provides

software development services for the Company's subsidiaries, including The

Bank of New York Mellon Corporation and Pershing LLC, a leading securities

clearing firm.

Position: Lead Test Analyst

Date: Nov 2007 to Dec 2009

Key Responsibilities

. Define the Test strategy and develop the Test plan based on the

requirements provided by the Business Analyst and obtain Business

stakeholder sign off for this plan.

. Track the daily testing activity and review all documents prepared by

the test engineers to ensure excellent test deliverables and to meet

the different testing milestones.

. Document, implement, monitor, and enforce all processes for testing as

per standards defined by the organization.

. Track and prepare the report of testing activities like test results,

test case coverage, defects discovered and their status, performance

baselines etc.

Key Achievements

. Successfully completed launch of 5 major (ranging up to 1 million) and

12 minor banking applications in just under a year.

. Recognized with the prestigious iNautix WOW award for the commendable

contributions in multiple projects.

. Won multiple Top Performer awards.

Organization: iNautix Technologies, India

Website: www.inautix.co.in

Position: Test Analyst

Date: Sept 2006 to Oct 2007

Key Responsibilities

. Play a multifaceted role as an Analyst for the Testers and a Developer

for fixing minor bugs in the application.

. Support internal teams in the development of different layers of the

web application. Worked in collaboration with the team handling

communication process with back end using xml and AJAX and web

services team.

. Prepared test cases and knowledge management documents for the entire

application based on the business requirements.

. Assist the Test Manager in preparing the Test plan and Test Strategy.

. Document all processes for testing as per standards defined by the

organization

Key Achievements

. Was recognized as a level 3 tester (3 being the best).

. Simultaneously maintained more than 10 lotus notes applications which

are used for administrative purposes in The Bank of New York Mellon,

bug free.

. Played a key role in the development of the web based application for

Foreign Exchange Trading in The Bank of New York Mellon with fully

automated GUI using C#.Net in front end and SQL server as the back

end.

Organization: BayOne InfoTech

Position: Quality Assurance Professional [Part Time]

Date: May 2004 to July 2006

Key Responsibilities

. Provide quality assurance services for web based marketing

applications of small US retail chains like Martin & Bailey Inc.

. Preparation of test cases based on the requirements provided by the

clients.

. Manual testing and fixing the bugs in user interface.

. Daily test status reporting.

Key Achievements

. Was promoted to team lead position in a period of 6 months after the

successful launch of two major product launch applications, which were

simultaneously undergoing test execution.

EDUCATION & TRAINING

2002 - 2006: M A College of Engineering, M G University, India

o Bachelor of Technology - majoring in Electrical &

Electronics engineering

Apr 2009: STC Technologies

o Certified Quick Test Professional specialist

Nov 2008: International Software Testing Qualifications Board (ISTQB)

o Certified Testing Professional

Jul 2007: National Stock Exchange

o Certified Financial Markets Specialist.

HOBBIES & INTERESTS

. Travel

. Music

REFEREES

. Referees can be provided upon request.

Contact this candidate