Customer Service High School

Clara M. Elmore

*** * ***** ** #****

Chandler, AZ 85224

Phone: 480-***-****

*************@*.***

OBJECTIVE: Seeking a position where I can utilize my education, social

work and case management skills to contribute to the accomplishing of

company goals.

(Relocated to Arizona during Spring 2010)

EMPLOYMENT:

Department of Economics Services Phoenix, AZ

February 2010- Current

Child Protect Specialist Agent/CPSSI

Duties: Investigating allegations of children exposed to abuse and neglect.

Prevent dependency. Perform assessments of child safety, risk of harm,

evaluate conditions that support or refute the alleged abuse or neglect and

a need for emergency intervention. Provide services designed to stabilize a

family crisis and preserve the family unit.

Knowledge of DES case management and data systems (CHILDS).

AT&T Consumer Kansas City, Mo

April 2008- March 2010

July 2002 - Aug 2004

Senior Sales Consultant/Senior Mentor

Duties: Provision local, long distance, internet & wireless service. Mentor

new hire employees on job requirements. Assist in new program lay-outs on

monthly telephone promotions. Utilize on-hand tools within data system.

State of Missouri Kansas City, Mo

November 2006- April 2008

Eligibility Specialist/Social Work

Duties: Conduct interviews with clients seeking state assistance and

medical assistance. Processing applications and making a determination for

assistance according to state policy. Maintaining and completing

applications within a mandatory deadline. Processing the proper state forms

according to each need and application within the case record.

Aquila, Inc Raytown, Mo

March 2005- November 2006

Customer Service Associate

Duties: Maintaining and providing gas or electric services to residential

and business consumers. Handling phone calls to start/end service, payment

arrangements, billing, and emergency calls. One-Call solution.

Kansas City Police Credit Union Kansas City, Mo

September 2000 July 2002

Loan Processor Assistant/Clerk

Duties: Process loan application and affidavits. File confidential law

enforcement documents. Customer interaction and customer service with

account information.

K-mart Store - Gladstone, Mo

June 1996- September 1999

Department Manager

Duties: Ordering and managing clothing department. Oversee clothing

associates on schedules and breaks. Lay-out floor plans for clothing

displays. Close store and prep for next shift.

EDUCATION:

High School- Truman High School Independence, Mo-- G.E.D. May 5, 1992

Park University- BA in Criminal Justice - Graduation Date Dec. 2007

References:

Oliana Masoner- Professional Occupation 816-***-****

Rachel Hayes- Professional Occupation 716-***-****

Donna Smith - Professional Occupation 816-***-****

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