Customer Service Manager

Angelique Harrington

***** ***** ****** *

Brooklyn Park, MN 55443

Phone: 763-***-****

Email: *************@*****.***

PROFILE

Versatile finance professional with over 20 years experience in business

office and client service environments seeking part time opportunity.

Expertise in client relations, general accounting, payroll, accounts

payable, billing, and credit/collections. Skills include a proactive

style, strong oral and written communications, and solid leadership

qualities.

PROFESSIONAL EXPERIENCE

MoneyGram International St Louis Park, MN

Sept 2008- Present

Accountant II

. Responsible for the daily, weekly and monthly reconciliation of

multi-currency cash accounts

. Responsible for the general accounting functions of the company's

multi-currency accounts receivable. This includes all month end

journal entries, variance analysis and reconciliations, as well as

the preparation of audit work papers

Simon Delivers, New Hope,

MN

Dec 2007 - June 2008

Staff Accountant

. Position eliminated June 2008; company closed July 2008.

. Responsible for the preparation of weekly management key metrics

reports

. Responsible for month end journal entries, general ledger account

analysis and reconciliations, as well as the preparation of financial

statements and audit work papers

. Developed and documented position procedures

Nexus, Golden Valley,

MN

Oct 2006 - Dec 2007

Staff Accountant

. Responsible for all general accounting functions for corporate office

as well as three off-site locations. This includes month end entry

generation, financial analysis, general ledger account analysis and

reconciliations, as well as the preparation of financial statements

and annual audit work papers.

. Primary liaison between Nexus Corporate and three off-site

locations. Responsible for providing training and support as needed

to site business managers and finance staff.

Bronson Healthcare Group, Kalamazoo, MI

June 1999 - July

2006

Commissions Accountant - IBA/PHP (5/05-7/06)

. Primary liaison between IBA/PHP and our plan administrator's

commissions department. Responsible for the reporting of all agent,

agency, and group information relative to commissions.

. Primary commissions liaison to IBA/PHP agents/agencies. Provide

support and information as needed in the areas of licensing,

commissions processing and commissions reporting. Responsible for the

appointment of agents/agencies and the subsequent maintenance of all

records.

. Prepared monthly group retention and broker production reports for

sales department.

Accountant - Bronson Healthcare Group (2/00-5/05)

. Responsible for all general accounting functions of Bronson Methodist

Hospital. This included all month end journal entries, general

ledger account analysis and reconciliations, as well as the

preparation of financial statements, budgets, and audit work papers

. Primary financial liaison to 100 hospital departments. Responsible

for providing training and support as needed to managers and

directors in the areas of financial reports, budgets, or other

general accounting information.

Payroll/Accounting Manager - Bronson Healthcare Group (6/99-

1/00)

. Supervised payroll staff of 4 employees. Responsible for the bi-

weekly payroll processing for 4000+ employees across seven

corporations.

. Led payroll project team responsible for the upgrade to PeopleSoft

7.5 software.

. Evaluated and modified existing procedures/developed new procedures

to increase productivity.

Beacon Applications Services, Framingham, MA

June 1998 - June

1999

Associate Consultant

. Responsible for the design and implementation of PeopleSoft financial

applications - with a specialty in Billing and Accounts Receivable.

Developed and delivered end-user training and documentation for

client staff.

United Family Life Insurance, Atlanta, GA

June 1997- June

1998

Account Manager & Trainer

. Managed lost accounts in lieu of a field sales representative to

build and maintain relationships, determine outstanding needs of the

customer, uncover and resolve problems or discontent, and work

towards the reactivation of those customers.

. Developed and delivered training programs for new products, programs

and initiatives to field representatives, customer service

department, and customer base.

. Responsible for the development and implementation of product and

service training programs for incoming customer service team of 60

during the transition of this function to a third-party

administrator.

Uniforce Staffing Services, Woodbury, NY

Dec 1994 - June

1997

Customer Service Manager (5/95-6/97)

. Supervised department staff of 15 employees. Responsibilities

included the training and development of staff and acting as the

primary liaison between the corporate office and 126 field offices.

. Coordinated transition team responsible in converting an acquired

division to the company's payroll and billing procedures.

. Named to project team responsible for the development and

implementation of PeopleSoft HRMS and Financials software. Appointed

project leader of end-user subcommittee and member of both payroll

team and billing/accounts receivable team.

Data Processing Manager (12/94-5/95)

. Supervised 13 data entry operators responsible for payroll

processing. Evaluated and modified existing procedures/developed new

procedures to increase productivity.

Automatic Data Processing, Melville, NY

Dec 1987 - Dec

1994

Customer Service Representative (5/93-12/94)

. Managed client base of 350 accounts averaging 75 incoming phone calls

per day.

. Provided support and information in the areas of ADP payroll, payroll

taxes, personal computer software, account maintenance, and other

areas as needed.

Senior Collector/Collector (10/88-5/93)

. Promoted to senior position after one year.

. Assisted department manager in overall supervision of department as

well as with preparing weekly and monthly reports.

. Trained and developed credit/collections staff as well as ancillary

departments on policies and procedures.

. Managed the credit and collections of all Major and National accounts

of the region.

Client Forms Clerk (12/87-10/88)

. Maintained control over client check stock.

. Member of conversion team responsible for transition from paper to

laser check processing. Established internal controls for the newly

established department.

EDUCATION

BBA Finance, 1995

Hofstra University, Hempstead, NY

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