Software Management

Michael J. Melara

**-** ***** ******, ***. *** . Kew Gardens, NY 11415

718-***-**** Res . 646-***-**** Cell . *******@*******.***

IT Professional

IT Professional with a strong background in the administration and

management of computer hardware and software; programming and design of

network systems; and 20+ years of experience in the repair and design of

electronic devices. Proven record developing solutions that improve

efficiency of IT and business operations. Recognized for leadership in

planning, project management, scheduling and definition of scope for

information systems projects.

Core Competencies:

Server Security Network Design & MS Exchange 5.5, 2003, 2007

Configuration Installation SQL 2000, 2005

TCP/IP Router & Server WANS/LANS/SANS

Hardware Configuration Configuration

Dedicated Network Server

(DNS)

Firewall DHCP Configuration Internet Information

Configuration/Security Group Policy Controls Services (IIS)

Virtual Private Networks Shell Scripting VoIP Design, Installation &

(VPN) Maintenance

Network Resource Management

Black berry Server & Devices Network Architecture Remote Access Equipment

Active Directory Terminal Services

Virtualization of Servers

Internet Security & Content Domains & Trusts Network Printer Setup

Filtering

Professional Experience

Institute for Community Living, New York, NY

January 2001 - April 2010

Senior Systems Administrator/Associate IT Director

Reporting to the CIO, managed IT and telephony operations for entire $60

million non-profit healthcare organization. Coordinated all IT functions

including data-center management, vendor relationships, technical support,

applications development, financial monitoring and disaster-recovery

planning. Managed $10 million operating budget and direct activities of 5+

staff.

. Worked with program directors to analyze and document system

workflows. Coordinated with clinical database vendor to improve

functionality and user experience to help clinicians and staff enter

client's progress notes faster and more efficiently.

. Worked with in-house developers to create database for tracking and

managing payments and vacancies in client off-site housing to help

program directors, finance and real property track changes in client

housing.

. Managed the implementation of electronic billing for Medicare/Medicaid

and Private Insurance across all platforms and programs agency-wide.

. Installed redundant servers and increased bandwidth agency wide.

Launched massive upgrade to agency's infrastructure including

upgrading network operating systems, email software and telephony

systems.

. Oversaw the conversion of the IBM AIX operating system to Red Hat

Linux 4 for clinical database application. Maintained the Red Hat

Server using Perl and VI to automate many system processes.

. Initiated Knowledge Repository and intranet web site to share best

practices.

. Converted existing Novell based local area network to a windows based

wide area network supporting all 50+ area treatment sites.

. Designed, Installed and managed the deployment of VMware ESX 3.51 for

the virtualization of terminal servers and application servers.

. Managed the Microsoft Active Directory and implemented and monitored

the agency group policies. Designed, installed and managed deployment

of Blackberry Server for all agency blackberry handheld devices. Wrote

VB scripts and used Power Shell to automate system processes.

. Overhauled entire agency's technological infrastructure by upgrading

to Exchange 2003/2007 email and installed high speed data connections

agency wide.

. Working with network management vendors designed, installed and

maintained agency's firewall and internet content filtering appliances

increasing productivity by blocking non-work related websites.

Michael J. Melara

646-***-**** . *******@*******.***

Page 2 of 2

Professional Experience, continued

. Installed and maintain Microsoft Dynamics Financial Management

Software to computerize and improve tracking of Purchase Orders

through the Agency and to improve the Account Receivable and Payable

functions of the Agency's Finance Department.

. Installed and maintain ADP suite of Human Resources software including

HR Perspective to manage staff benefits, training and recruitment and

Etime which computerizes the accumulation and management of staff work

hours and accrual of sick and vacation time.

. Installed 3 Com NBX Voice over IP phone system agency wide saving the

agency $100 thousand in first 3 months of operations and continue to

maintain phone system for monthly savings of $8000-$10,000 from 2003

until present.

. Designed, installed and maintained Helpstar Helpdesk Software for the

tracking of outstanding systems issues. Cited by CEO for improving

technical support response time by 60% in 2004-2010.

. Managed the disaster recover activities related to September 11, 2001

bombing of the World Trade Center. Main office and data center were

relocated for lower Manhattan to downtown Brooklyn for 6 weeks.

Starwood Hotels and Resorts, New York, NY

December 1996 - January 2001

Systems Manager

Managed the technical and telecom needs for the 3 Starwood Hotels of New

York. Worked with staff and hotel guests in resolving any computer issues

including setting up high-speed internet in meeting and guest rooms and

coordinating with outside vendors for conferences and trade shows.

. Managed telecommunications aspects for IS Department, including

supervising in house Nortel technicians, delivery of Verizon data and

phone lines into the hotels meeting spaces.

. Coordinated phone and data needs for upcoming meetings between clients

and hotel meeting staff. Installed, administered and maintained Xtend

PBX Software, Nortel Symposium ACD Software and Espresso Facilities.

. Managed and coordinated telecom and data services for Morgan Stanley's

1999 Global Leadership Conference effectively making the hotel a node

on the network for a week so attendees could work as if they were at

the desk in their office. Also coordinated all the needs for the Tech

Expo being run as part of the Conference.

. Installed and managed the Exchange 5.5 Server and installed outlook on

over 500 desktops and trained staff in the use of Microsoft email.

Manhattan East Suite Hotels, New York, NY

January 1991 - December 1996

Systems Analyst

Designed, programmed and maintained the reservations and front desk

packages using business basic. Oversaw the implementation of the Aspect

ACD for Central Reservations Call Center. Assisted and trained users with

PC's and hotel software.

. Recognized for improving response times in resolving computer issues

for end users.

. Decreased reservation hold times and length of check in time by 30%

company wide.

. Integrated the hotel sales software with Front Desk and Reservations

packages to improve productivity.

Prestige International, Happauge, NY

August 1989 - October 1990

MIS Supervisor

Designed, programmed and maintained their Purchase Order and Wire Transfer

packages using Cobol. Made enhancements to Accounts Receivable, Accounts

Payable and Tracking Software using COBOL on Data General Equipment.

MOR Systems, Deer Park, NY

October 1988 - July 1989

Programmer

Alexander Inc., Brooklyn, NY

January 1988 - October 1988

MIS Coordinator

Education

St. John's University .BS Computer Science 1987

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