Quality Assurance Customer Service

Val Sgroi

**** * ****** ***

Oklahoma City, Ok **112

Cell 405-***-****

SUMMARY OF QUALIFICATIONS

Worked productively in a team environment, leadership role, and in a production environment utilizing lean

initiatives for 17+ years. Strong supervisory, customer service, organizational skills, proven ability in analyzing problems,

implemented positive results, and consistently looked for ways to improve overall production. Goal oriented with

excellent communication skills (oral and written). Adapt easily to all levels of Technicians, Management and Engineering.

PROFESSIONAL EXPERIENCE

ARINC

6400 S.E. 59th Street

Oklahoma City, Oklahoma 73135 June 2009 to March 2010

(Laid Off)

Parts Analyst

• Transferring TO BOM’s to digital format using Cogniview, Excel and ToMgmtSQ. This entails extracting a bill

of material that makes up an assembly and transferring them onto an AIDE Excel file.

• Identify electronic assembly components that are no longer available and determine components that require

management focus. Interpret illustrated parts breakdown (IPB) and technical orders (TOs).

• Fully competent in Microsoft Office systems.

Eclipse Aviation

2503 Clark Carr Loop SE

Albuquerque, New Mexico 87106 November 2006 to February

2009(Laid Off)

Industrial Engineer Liaison manufacturing the Eclipse 500 Corporate Jet

• Review, write, and rewrite production planning based on Engineering design and Engineering changes for

electrical, structural, and mechanical blueprints. Make adjustments and improvements to maintain production

time line.

• Fully competent in Microsoft Office systems, SAP and have some experience in Share Point and Visio. Interpret

illustrated parts breakdown (IPB), technical orders (TOs), electrical and mechanical drawing.

• Created and Implemented (Train the Trainer Program) to help cut cost of multiple trainers. It gives Supervisors

the opportunity to keep track of re-accruing training and updates with new training for techs.

• Worked with Engineering and venders in troubleshooting, analyzing parts and tooling issues.

• Built, tested and analyzed new prototype parts, tooling and test equipment for improvement on function and

performance.

• Create and maintain production tooling orders for all manufacturing tooling.

• Member of PIT team designed to reduce production hours and overall budget.

• Work with Tech and Leads on the floor to train and implement Lean Manufacturing, Process Improvements,

DEMAIC processes, Value Stream Mapping and time studies to help cut time and cost on the manufacturing

floor.

• Trained and coach Technicians and Management to work in a team environment. Facilitated team meeting and

encouraged growth in brainstorming, problem solving, production planning, and to except change as their teams

mature.

• Managed job observations to insure that the technicians on the manufacturing floor are working towards a

constant improvement objective. Insure all plant and position scorecards are up to date and accurate.

• Work with Leads and Engineering to manufacture tools to cut time on repetitive work on the assembly line.

• Performed time studies and quality assurance checks on jobs to help improve and structure the flow of work more

evenly.

Manufacturing Supervisor Final Assembler

• Lead of 18 team members manufacturing the Eclipse 500 Corporate Jet.

• Final approval of quality control, inspecting all work before release of corporate aircraft. Final installation and

fictional checks of all components, fuel and calibrate, engine runs and defuel to prep for paint.

• Troubleshooting component and software failures that accrued during engine runs and testing of components.

• Prioritize and distribute work duties, insuring the work is consistent, which allows the aircraft to stay on

schedule.

• Monthly recruiting trips were made to find experienced employees for the company.

• Trained Technicians to keep track of data and processes within their position on companies Kaizen boards.

• Scheduled and preformed training for team members to accomplish their tasks.

• Trained, motivated, and coach Technicians to work in a team environment and work towards being self sufficient.

• Evaluate new employees for 90 days through a mentor program.

• Evaluate and approve employee’s work and sick time; to also include preplanned vacation time.

• Preformed quality check on all work to meet customer’s satisfaction.

The Boeing Company

6250 S. Taxiway Circle

Mesa, Arizona 85212 March 2001 to

November 2006

Avionics/Mechanic Lead for the T-38 AUP upgrade modification

• Prioritizes and manages schedule of incoming work load in conjunctions with support cells, Quality Assurance,

and Logistic support.

• Supervised performance of Technician/Mechanic while insuring program goals and commitments are

accomplished Monitors cost, schedule budget and plans through reported CPI / SPI metrics.

• Review, write, and rewrite production planning based on Engineering design and Engineering changes for

electrical, structural, and mechanical blueprints. Move, combined and forecast bill of materials (BOM) to support

installations and maintain production time line.

• Maintain a skilled, trained and highly motivated workforce assuring all work within the program is in compliance

with current work orders, local operating procedures, and technical data.

• Holds MSE (Manufacturing Self-Examination) for quality assurance

• Proficient in 5s lean manufacturing, applying knowledge of production techniques, company and customer

policies, procedures and regulatory requirements to the scheduling and sequencing of tasks.

• Trained, motivated, and coached Technicians to work in a team environment and work towards being self

sufficient.

• Trained Technicians to keep track of data and processes within their position on companies Kaizen boards.

• Operational check of all components and troubleshooting any problems.

• Have held positions in multi cross-functional teams, such as, Employee Involvement and Self Directed Work

Team

• Developed and planned production schedules and work instructions; recognize and identify issues and resolve

problems.

• Current knowledge of test and integration (i.e. mechanical, structural, electrical, etc)

• Upholds a sound and effective working relationship with appointed DCMA customer

• Recognized for process improvement which allowed for working under allotted budget and time frame by

reducing rework and prioritizing work load

• Aircraft background includes: T38A and T-38C Glass Cockpit modification which includes: Replacement of the

FWD and AFT cockpit instrument panels from analog to digital instruments.

• Replacement of wire harness, coax cables and upgrade of the HUD system, Installation of TCAS and New radar

system, DEPCO point to point continuity check and all fictional check to bring the AC to flight ready condition.

DynAir

3737 E. Bonanza Way

Phoenix, Arizona August 1993 to March

2001

Avionics Supervisor of various wide body commercial aircraft

• Responsible for assuring a safe and healthy work environment, with additional responsibilities include:

Interviewing and hiring experience contractors and permanent employees for large projects.

• Assign and schedule work load based on budget and cost allocations, as required, for multiple shifts (to include

25-50 employees)

• Responsible for all modification work instruction and improvements to include bill of material, work

instructions, and all operational testing instruction.

• Made improvements on all modification installation instruction and BOM to meet production time line.

• Worked with managers and engineering with tooling and testing issues and implemented improvements to

maintain the flow of work and time schedule.

• Overhaul and repair, installation and removal of Electrical and avionics modification upgrades

• Initial incoming Pre/Post flight Inspections

• Troubleshooting and repair of flight instruments, lighting, Navigation, and radar equipment

• Several modifications bringing various aircraft to meet FAA standards

• Modifications and maintenance preformed on Digital Flight Data Recorder, wind shear, cabin lighting ext.

Reconfiguration of passenger aircraft to cargo/freighter

• Perform standard annual phase A - D inspections.

• Performs pre-flight and post-flight inspections, as well as, annual phase which includes corrosion inspections,

troubleshooting and repairs of electrical and avionics equipment, to complete teardown and overhaul

• Multiple aircraft background includes: Boeing 727, 737, 747,757,767, DC-9, MD-11, DC-10, MD-80

EDUCATION/ TRAINING

o University of Phoenix Axia: Working on Bachelors Degree in Computer Science.

o Six Sigma Green Belt and Lean Certification

o High School Graduate: 1987,

o VO Tech: 1987 to 1989, MD-11 Automated Flight Guidance

o Boeing Aircraft Courses, All aircraft Maintenance satellite and radar trouble shooting and installation

o DC9 / MD80 Maintenance, Airworthiness Management and FARS 9001.

o B727 100/200 Maintenance, T-38 Glass Cockpit Operational Check

o References upon request.

Contact this candidate