Customer Service Manager

Sanjay Patel

** ***** ***** *****, **********, NJ 08872

Home: 732-***-**** / Cell: 732-***-****

Email: ********@*****.***

___________________________________________________________________________

Objective: Challenging and rewarding upper-level position in a growth-

oriented organization, which offers diverse job responsibility

in Field Service Engineering and will fully utilize both my

extensive technical and managerial, and customer service

abilities.

Education: Queens borough Community College, Bayside, New York.

A.A.S., Jan 1992

Engineering Technology

N.Y.U, New York City, NY

Certificate, Novel 3.1

Long Island University, NY

Computer Repair Certificate

Computer Skills:

OS: Windows95/98/2000/XP, DOS & UNIX

Software: Ms Office (Word, Excel & PowerPoint), Request, VTMS

Other Skills:

> Excellent Communication skills including reading, writing

and

Comprehensive skill.

> Great organizational skills.

> Outstanding testing skills of company products.

BACKGROUND:

> Fluent in English, Hindi & Gujarati.

> Highly organized, detail oriented, and self motivated.

> Over 11 years technical and customer service experience.

> Effective problem solver, team player, and proven leader.

Work Experience:

Recall Total, North Brunswick, NJ

ICS (May 2006- Present)

. Processes customer request: using Request and VTMS software.

. Creating and assigning storage for client's vital records.

. Scan IBM's vital records using American Eagle Web scan.

. Assist and resolve Clients discrepancy.

. Assist manager on special projects and DR Test.

Med Link, Monroe, NJ

System Administrator: (April 2001- April 2006)

. Supporting and maintaining Unix Server.

. Identifying and trouble shooting issues of Medical manager software

. Provided Assistance to clients with software Installation & programmed

software according to clients need.

. Supported and maintained Lan Network.

. Installation/setup and troubleshooting Hardware and Software.

KDI Triangle Crop, Whippany, NJ

Test Technician: (Nov 2000- April 2001)

. Test and tune microwave filters on spectrum analyzer

Gerhart Precision, South Amboy, NJ

Field Technician: (May 2000 - Nov 2000)

. Calibrate Scientific Instruments.

. Installation and maintained Instrument.

. Repair and Trouble shoot Hardware.

. Assist Quality manager in maintaining records.

Heathway Comprehensive Medical, P.C. Brooklyn, NY

Systems Administrator: (August 1995 - May 2000)

. Managed three Facilities supervising staff of 15 people

. Fixing and replacing computer hardware

. Trouble shoots Errors in Medical Software.

. Analyze Complex Financial database for payroll.

Orthopedics/ Rehab Billing Service

Supervisor (July 92 - August 95)

. Directly responsible for supervision and training of new staff.

. Follow up on accounts unsettled by insurance co.

. Identifying & troubleshooting issues received from internal and

external customers.

. Providing software, hardware and application support.

. Documenting all customer communication in to the system.

. Evaluating customer data generated by the customer and also

communicating the conclusions drawn from the evaluated data to the

customer in a timely manner.

. Meeting all the safety requirements of the company.

. Conducting follow-ups with customers and make sure that customer

satisfaction is achieved.

Reference Available upon request.

Contact this candidate