Project Manager Management

TRACY SMITH

Frisco, Texas *************@*****.***

Cell: 214-***-****

SENIOR PROJECT MANAGER

Strong leadership skills as a liaison for clients to elicit, analyze,

communicate and validate requirements for changes to business processes and

information systems. Manage work plans, investigate trends, design and

conduct feasibility studies, and generate cost/benefit assessments.

Prepare proposals and recommendations to senior management.

PROJECT MANAGEMENT EXPERT: Eight years experience with PMP certification.

Participant in PMI's Mega Exam Review for new PMP exam scheduled for

release June 2009. Inventor holding US Patent Pending for an Enterprise

Program Management Office Toolkit based on PMBOK.

RESULTS DRIVEN: Lead a global software reuse program to implement a web

based portal that produced $2.6M ROI within ten months of production.

Managed all phases of project initiation, planning, execution, performance

monitoring and closedown.

LEADERSHIP: Decisive, energetic and a focused leader with a team player

mentality to increase customer satisfaction, to motivate teams and create a

positive working environment during a time of change.

EXCEPTIONAL COMMUNICATOR: Managed global matrix teams and negotiated rates

to solicit key resources, identified, communicated and facilitated changes

to project plan and core deliverables.

PROFESSIONAL EXPERIENCE

PepsiCo, Inc., Frisco, TX,

03/2009 to Present

PepsiCo is a world leader in convenient snacks, foods and beverages with

over $43B in global revenue. Some of the most recognizable brands are

Frito Lay, Quaker, Gatorade, Tropicana and Pepsi.

SENIOR PROJECT MANAGER/PROGRAM MANAGER - Contractor

Manager of multiple projects within an $8M HandHeld program in the

wireless technology field.

. Lead collaboration efforts across projects between Business

Innovation and Business Innovation Solutions organizations.

. Manage the creation of a Collaborative Ordering system to allow

customers such as Price Chopper, Wal Mart, Target and 7-11 to manage

orders through an E-Commerce Gateway. The technology will increase

customer collaboration while tracking order origination, order

changes, delivery confirmation and sales information.

. Manage enhancements to software infrastructure to enable customers

to receive Advanced Shipment Notifications for Bin locations.

. Manage the delivery of Baseline enhancement project, eTimeCard.

Enhancements include DOT regulatory requirements, increased

functionality of existed application and ease of use for RSRs to

submit electronic timesheets.

EDS, an HP company, Plano, TX,

12/1994 to 02/2009

As a business unit of HP's Technology Solutions Group, EDS delivers one of

the industry's broadest portfolios of information technology, applications

and business process outsourcing services to clients around the world,

with more than $20 billion in global revenue.

SENIOR PROJECT MANAGER/PROGRAM MANAGER (2003-2009)

Managed projects relating to software reuse designed to increase

productivity for developers and architects.

Software Reuse Program

. Lead the development of a web based centralized portal leveraged by

developers and architects to locate software reusable assets. Managed

project initiation through to production support. Resulted in $2.6M

ROI within ten months of production.

. Collaborated with senior engineers and architects to develop industry

standards for software reuse and integrated reuse of assets within

core processes.

. Received recognition for "Innovation Impacting Delivery Efficiency"

for Software Reuse Program.

Agile Applications Architecture Program - Common Services

. Managed Common Services and Reusable Asset Repository projects with

$1.3M budget. Conducted industry and vendor analysis for software

reuse products.

. Completed Reusable Asset Repository ahead of schedule and within

budget. Paved way for Software Reuse Program which was implemented

into production four months earlier than planned.

. Created and implemented harvesting process to identify company-owned

assets which allowed early production.

SENIOR PROJECT MANAGER (2001-2003)

Member of Global Program Management team responsible for projects relating

to implementation of Microsoft Project Server (MSPS) tool. Gathered

requirements, designed and conducted feasibility studies, analyzed project

progress and performed pre-assessments for clients requesting tool

deployment.

. Worked with vendor to design, build, test, and deploy MSPS tool suite

for EDS. Aligned process manuals to corporate standards for project

management to lower risk and cost of projects.

. Implemented a "pull strategy" for deployment and maintained a small

support staff of SMEs. Resulted in MSPS implementation package being

available on centralized web site. Created cost savings at account

level and reduced cost for Global Program Management organization $3M

(est.) annually.

. Managed MSPS deployment at Fonterra account in Auckland, New Zealand.

PROJECT MANAGER (1997-2001)

Nominated to join high performance team with subject matter experts

chartered to enhance client satisfaction and increase performance across

critical EDS client accounts.

. Managed global team of volunteers to create Enterprise Program Office

(EPO) toolkit that is leveraged across major technology company of

150,000 employees.

o As one of the inventors, secured a US Patent Pending for the EPO

toolkit as a new corporate asset.

o Developed base processes for program management, educational

materials, processes and templates used to establish PMO at the

enterprise level.

. Managed high profile/high visibility projects in conjunction with

senior executives to improve service delivery. Built consensus and

integrated project management methodologies across business

industries.

. Managed service improvement project in asset management, lease and

administration, acquisitions and warehouse management processes that

eliminated a backlog of 700+ assets within two months.

. Managed implementation of Move/Add/Change (MAC) Helpdesk project.

Hired 60+ call agents, developed operational standards, tracked and

controlled changes in scope.

ACCOUNT OPERATIONS MANAGER (1996-1997)

Effectively managed project management teams to determine customer

requirements and translate those requirements into new business. Managed

organization with annual revenues of $3.2M with 30% average contribution

unit.

SOFTWARE IMPLEMENTATION

Platforms - Troux/Metis Architecture, SharePoint 2007; Methodology - PMI

standards, SDLC, PMO Methodology

Applications - Microsoft Project Server, Microsoft Project, Microsoft

Office

EDUCATION & CERTIFICATION

PMP Certification, Project Management Institute, Upper Darby, PA

Graduate of Bear Valley Bible Institute, Denver Colorado

Resume of Tracy Smith 214-***-****

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