Quality Assurance Manager

Linda LeVesque

** ******** ***, ** *** *** 802-***-****

East Barre, Vermont 05649 **********@*******.***

Summary of Qualifications

Experienced Quality Assurance Manager and software tester gained through

years of on the job training and implementation of software testing and

procedures. Proven skills for attention to details through software

quality assurance testing in the field of clinical trial software, web

communications and other software testing projects. Proficient in

Microsoft Office software, including Excel, Word, Access, Power Point and

Publisher. Creative Team Player; enthusiastic with strong analytical,

problem solving, organizational, communication and interpersonal skills.

Skills

Application Development MS Internet Explorer, Mozilla Firefox, MS Publisher,

Tools: HTML writer

Databases: MS Access, Query Analyzer, MS Sequel, Oracle

Applications: MS Word, MS Excel, MS PowerPoint, MS Publisher, MS

Project, Picture It, Adobe Acrobat, Snagit

Programming Languages HTML, SAS

Professional Experience

LabPas Business Unit of Phase Forward Inc., Montpelier, VT

QA Manager (05/2006 - 01/2010)

. Manage Quality Assurance Processes, Policies to assure successful

vendor audits; maintain documentation, including reviewing, approving

and obtaining senior management approval of all updates.

. Prepare for external client audit; maintain audit records and respond

to Corrective and Preventive Action Plans (CAPA) as necessary.

Responsible for responding to questions and needs of Independent

Auditors.

. Manage Quality Assurance for internal and external client projects,

maintain project document templates, perform internal audits, maintain

project files, manage tester assignments, write Ad-hoc Test Plans and

Reports, write Verification and Validation Test Protocols and Ad-hoc

test as necessary for projects.

. Conduct and document Quality Management Review meetings with senior

management and department heads.

. Perform Internal Quality Reviews of all business unit office

procedures.

. Managed SQA testers to assure compliance with Quality Standard

Operating Procedures.

. Perform role of Lead SQA for projects.

Green Mountain Logic, Montpelier, VT

Customer Support Manager (08/2005 - 10/2007)

. Responsible for leading new Customers Support group for the company

defining Customer Support procedures.

. Includes creating Customer Support Policy process, Hotfix procedures,

managing after hour support assignments, and supervising client support

log.

Software Quality Assurance Manager (01/2005 - 05/2006)

. Managed SQA testers to assure compliance with Quality System

Procedures.

. Responsible for performing Internal Quality Reviews.

. Responsible for responding to questions and needs of Independent

Auditors.

. Lead SQA for projects.

Software Quality Assurance (09/2004 - 01/2005)

. Completed Complying with 21 CRF Part 11 training:

ACPE Universal Program Number 326-***-**-***-L04.

. Maintained Project Documentation.

. Assist with Project Testing.

National Life of Vermont/Keane, Montpelier, VT

Business/Quality Analyst (2000 - 2004)

. Contributed to the redesign of the distribution system web portal.

. Maintained documentation for the redesign of the Life of the Southwest

website with secure portal.

. Managed the National Life Insurance Company Career System and the Life

of the Southwest web portals.

. Expanded the online forms application to include product and state

approvals.

. Enhanced the New Business Status, Policy Value and Inventory

Applications.

. Created customer secure portal and self-registration.

. Created office manager bulletin board messaging system.

. Supported web systems utilizing SAS, Platinum and Query Analyzer.

Project Manager (1992 - 2000)

. Managed on-time implementation of new products and new systems.

. Implemented major products to include: Document Life Sciences

Library, tow Universal Life Products, Variable Annuity, Fixed Annuity

Series, VantageOne Administrative System, joint venture with Provident

Mutual and Interest Sensitive Whole Life.

Senior Business Analyst (1987 -1992)

. Scheduled and implemented project management meetings.

. Scheduled project planning.

. Documented workflow and business requirements.

. Promoted from Business Analyst.

Project Technician (1985 - 1987)

Policy Holder Communications Specialist (1982 - 1985)

Quotation Clerk (1975 - 1982)

Mail Control (1973 - 1975)

Antonio and Elsie Conti, Inc., East Barre, VT

Corporate Secretary (1993 - Present)

. Negotiated with municipal and state organizations to rezone and create

sub division of real estate holdings.

. Maintained documentation for Stone Mountain Properties sub division.

. Wrote covenants for a 23-plot sub division.

. Manage commercial rental properties and write commercial leases.

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