Information Technology Software
Resume:
Stefen C. Brock
**** ********** ** ****, **** Ridge, TN 37013
Email: *******@*****.***
SUMMARY OF QUALIFICATIONS:
Innovative Information Technology Training professional with over 13 years'
experience in all aspects of Information Technology with a primary focus on
training, supporting software and hardware, and network administration.
Dynamic and entertaining public speaker, lecturer, trainer and instructor
with an outgoing personality who enjoys educating others on the cutting
edge trends within the Information Technology field.
PROFESSIONAL EXPERIENCE:
DAYMAR INSTITUTE/NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY (2009-2010)
Adjunct Networking & Security Administration Instructor
. Instructor for computer courses including operating systems,
Microsoft Office, network administration, security, etc.
. Taught certification courses based on Microsoft and CompTIA exams.
. Developed & tested for curriculum for course taught based on
current technology trends
. Created and Administered testing to measure students competencies.
. Created E-learning materials for courses including creating a
online class website.
. Participated in professional development courses, in-services, and
workshops.
. Advised students on career paths and provided tutoring to assist in
course work.
HIGH TECH TECHNICAL INSTITUTE (2007-2009)
Computer Networking & Security Instructor
. Instructor for computer courses including operating systems,
Microsoft Office, network administration, security, etc.
. Taught computer courses based on Microsoft, Linux, and Cisco
hardware technologies.
. Responsible for computer networking and security curriculum
development and revision.
. Created E-learning materials for courses to provide additional
support for the classroom
. Evaluated and selected various textbooks to keep course curriculum
up-to-date and current for students..
. Participated in professional development courses in education and
information technology.
. Coordinated and communicated with director of education regarding
student progress in their degree program.
. Administered various certification prep exams to students to
evaluate students competency level
. Student advisor for the Association of Information Technology
Professionals (AITP) school chapter.
BOYS & GIRLS CLUBS OF MIDDLE TENNESSEE (2003-2006)
Information Systems Manager / Trainer
. Supervisor of all computer operations at various locations
throughout Middle Tennessee.
. Developed curriculum for and conducted various workshops for
application, human resource, and fundraising computer software
packages.
. Network administrator: local area network (LAN), wide area network
(WAN), VPN, and multiple firewalls.
. Responsible for setup and administration of the network including
fiber, wireless, cabling, and network equipment.
. Setup and administration of the Windows 2000 and 2003 servers, and
165+ Windows XP workstations.
. Maintained various VoIP phone systems throughout the company.
. Responsible for the departmental budget including purchasing,
strategic planning, and forecasting.
. Managed the competitive bidding process and RFP's for all company
purchases.
. Established and maintained all vendor relationships including
telecommunications, office supply and computer suppliers.
. Management of Blackbaud Raiser's Edge server including SQL
database..
. Develop policy, procedures, and training materials to meet specific
needs related to the use of technology.
. Development and maintenance of company Intranet website.
. Setup and maintained the Citrix Presentation Server including
publishing applications and printers.
. Implemented and maintained HP Thin Clients via Citrix Presentation
Server Suite.
US SMOKELESS TOBACCO (2002-2003)
Network Administrator/LAN Support Analyst
. Responsible for the yearly departmental budget including 5-
year forecasting for the plant facilities.
. Purchased and maintained all computer software licensing for all
desktop, server, and mainframe software applications.
. Developed and conducted various workshops for mainframe,
application, and human resource computer software packages.
. Setup and administration of the Windows 2000 servers, Notes Server,
and 165+ Windows 2000 workstations.
. Maintained asset inventory for all departmental assets including
the depreciation and disposal of all equipment.
. Supporting and troubleshooting of PCs including IBM, DOS, and Linux
workstations throughout the manufacturing facility.
. Responsible for the purchasing and repairing of computer
workstations, laptops, and external peripherals.
. Maintenance/Setup of all Cisco wireless access points, 3-Com
switches, and various networking equipment.
. Monitoring and troubleshooting of local area network and wide area
network and Check Point Firewall.
. Coordination of backups including assigning, rotating and changing
media and performing restores of data.
. Responsible for purchasing and deploying of desktops, laptops,
handheld, and Tablet PC's for LAN & WAN.
. Development and maintenance of company Intranet including
application development of the Lockout Web Application.
. End user resource, support, and communication to 150+ users with
diverse backgrounds and in various departments.
. Creation and formation of Standard Operating Procedures for
technology department performance and reliability.
CLIENTLOGIC CORPORATION (2000-2002)
Application Trainer-Network Administrator/ Support Analyst
. Corporate trainer of all employees, including software workshops,
application development, and new user orientation.
. Configuration and maintenance of Lucent PBX telephone switch and
the AUDIX voicemail system.
. Punched down and terminated all voice and network data jacks
throughout the corporate office.
. Responsible for setup and network administration of the Windows NT
servers, Exchange Server, and NT workstations.
. Support of all IBM, Macintosh, and Linux workstations throughout
the corporate office.
. Responsible for the purchasing and repairing of computer
workstations, laptops, and external peripherals.
. Responsible for the setup of wireless base station, switches, hubs,
and networks cards for local wireless network.
. Coordination of backups including assigning, rotating and changing
media and performing restores of data.
. Responsible for the deployment and setup of PC's and laptops for
the wireless network.
VANDERBILT UNIVERSITY MEDICAL CENTER (1998-2000)
Trainer-Analyst/Network Administrator
. Trainer of department personnel on various software packages,
hardware and peripherals, and internet how-to.
. Supported computers involved in processing DNA markers for the
Human Genome Project
. Responsible for PC support all IBM, Macintosh, and Linux
workstations throughout the department and labs.
. Responsible for the installation and repair of computer
workstations and any additional peripherals.
. Responsible for the design, layout, and maintenance of the
department's Internet and Intranet web pages.
. Responsible for setup and network administration of the Windows NT
Server and workstations.
HEALTH MANAGEMENT SYSTEMS (1997-1998)
Help Desk Support
. Responsible for proprietary hospital support software for in house
analysts.
. Responsible for maintaining help desk tickets on hospital software
and hardware issues.
. Facilitated change requests for hospital software and delegated out
to development team.
TECHNICAL SKILLS:
Application Software, Computer Network, and Operating System Experience:
.Adobe Acrobat & PDF .HTML / DHTML / JavaScript .Microsoft Small Business
Writer Server 2003
.Adobe Captivate 4 .Internet Browsers, IE, .Norton Ghost 5.0,6.0
Firefox, Opera
.Adobe Contribute CS3 .Internet Information Server .Oracle Designer 2000
5.0,6.0
.Adobe Illustrator .JDE Edwards (Mainframe) .Parallels For Desktop
8.0,CS2
.Adobe PhotoShop CS, .Lectora E-Learning . PC Anywhere 8.0, 9.0
CS2,CS3
.Advanced Server .Net .Lotus Notes 4.5, 5.5 .PCC & MSDS Compliance
Software
.AVG, Norton Antivirus .Lucent Definity Software 9.0 .Mdameon Mail Server
.BackOffice 4.5 .Microsoft Active Directory .Smart Technologies
Domain Services
.Best Fixed Assets .Microsoft Exchange Server .Veritas, Netbackup, Backup
2000,2003,2007 Exec
.BlackBaud Raiser's .Microsoft FrontPage 98, 2000 .Visio 2000, XP, 2003,2007
Edge & XP
.Check Point Firewall .Microsoft Office Professional .WebX Conferencing & Support
XP,2003,2007
.Citrix Presentation .Microsoft Outlook 2000,2003, .Windows NT Server 4.0,
Server 2007,2010 2000,2003
.Corel WordPerfect .Microsoft Project .Windows 95, NT, 2000, XP,
Office Suite 98,2000,2003 Vista, Win 7
.Drive Image Pro .Microsoft Terminal Services .3Com Network Supervisor
EDUCATION:
Bachelor of Science in Computer Information Systems
Western Kentucky University, Bowling Green, Ky. 1997
PROFESSIONAL DEVELOPMENT/ INDUSTRY CERTIFICATIONS:
.Tennessee Department of Education Teacher License Apprentice Occupational:
Technology Infrastructure (595)
.CompTIA Network + (Net +)
.CompTIA Security + (Sec +)
.CompTIA A + (In Progress)
.Microsoft Certified Professional (MCP)
PROESSIONAL ACTIVITIES:
Association of Information Technology Professionals (AITP--formerly
DPMA) (1990-Present)
Elected as one of the best AITP student presidents in United States,
1996
Co-Chair National Collegiate Conference
. Technical trainer of various software packages at meetings and
conferences across the United States.
. Presenter of various workshops on leadership, fundraising, and
membership retention at National AITP Conferences
. Responsible for the creation of student chapters, helping in job
search, and the planning of career.
. Co-chaired various national conferences throughout the country
which included 800+ attendees.
. Liaison and coordinator to various student chapters in the Middle
Tennessee area.
. Contest coordinator of various computing competitions during
various regional conferences.
Contact this candidate