Customer Service Sales
Resume:
Lisa Turner HIERS **** Wynford Colony
Marietta, GA 30064 *********@*****.*** 404-***-****
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OBJECTIVE To obtain a position where professional experience and a BBA in
Computer Information Systems will add value to the organization.
o Outstanding success in building and maintaining
relationships with key corporate decision-makers while
establishing excellent levels of client retention and
loyalty
o Exceptionally well organized with a track record that
demonstrates self-motivation, creativity, and initiative to
achieve both personal and corporate goals
o Expert in all Microsoft Office Applications
PROFESSIONAL EXPERIENCE
2008 - current Natural Body Day Spa, Marietta, GA
http://www.naturalbody.com
SPA COORDINATOR
Creates a customer service oriented environment.
Key Responsibilities & Achievements:
o Retail sales
o Spa service scheduling and support
o Cash drawer maintenance
o Administrative tasks
o Light housekeeping
2007 - 2008 Superior Essex Product Development Center, Kennesaw, GA
http://www.superioressex.com
TECHNICAL ANALYST
Created work instruction procedures for Machine Operators and Lab
Technicians.
Key Responsibilities & Achievements:
o Created, updated, and maintained internal reports for
Engineers.
o Entered and processed test data.
o Updated Engineers and Lab Technicians with test results.
o Created report templates.
o Developed test data entry templates.
o Designated as the Product Development Center's
representative for the global intranet committee.
2006 - 2007 Coding Metrix, Inc., Powder Springs, GA
http://www.codingmetrix.com
TECHNICAL WRITER
Created online training courses for medical coders.
Key Responsibilities & Achievements:
o Researched information to include in coding curriculum.
o Wrote coding courses with average number of 200 slides.
o Selected graphics for courses.
o Created twenty question assessment for each course.
o Communicated with subject matter expert to determine
pertinent information for each course.
o Worked closely with programmer to develop interactive
courses.
2005 - 2006 3M HIS Consulting Services, Atlanta, GA
Contract http://www.3mhis.com
PROJECT COORDINATOR
Functioned as the primary contact to clients for 3M Consulting's APC
Oversight product support and services.
Key Responsibilities & Achievements:
o Edit and distributed final reports written by Consultants
for Chargemaster Reviews, CDM Online, Coding Validations
and APC Oversight
o Updated user manuals, training manuals, sales presentations
and client forms as necessary
o Created and allocated quarterly newsletters using Microsoft
Publisher
o Coordinated and conducted web-based training session with
new clients
o Requested and received client electronic outpatient claims
data and medical records
o Prepared and disseminated periodic updates to clients via
email or phone
o Developed a client Access database and updated the data on
a regular basis
o Created graphs using Microsoft Excel for senior level
management to demonstrate client retention rates on a
quarterly basis
o Coordinated onsite and offsite engagements
o Coordinated and communicated with team members on client
responses and/or concerns
o Analyzed client data submissions and notified clients of
skewed data trends
o Maintained and monitored client contact as outlined in the
contract
2004 - 2005 Safe Systems, Inc., Alpharetta, GA
http://www.safesystems.com
NETWORK SYSTEMS ENGINEER
Planned, configured, and implemented mainframe and peripheral hardware
installations as well as coordinated data center relocations. Transferred
to LAN planning and support in mid-2004, and in only 6 months gained
responsibility for installations and upgrades. Tested new systems,
designed documentation standards, specifications, and implementation
procedures.
Key Projects & Achievements:
o Performed end-user training on network maintenance, and
provided telephone helpdesk support, product research, and
documentation
o Evaluated, tested, and maintained mission-critical data
restoration processes
o Integral member of team that upgraded multiple-location
account, with 60 existing Microsoft 2000 workstations and 7
Microsoft 2000 servers, in just 1 week. Client experienced
no downtime, and data integrity was fully preserved
EDUCATION & TRAINING
M.Ed. School Counseling
University of West Georgia, July 2010
B.B.A Computer Information Systems
Georgia State University, May 2003
Obtained Microsoft Certified Professional (MCP) certification.
Contact this candidate