Technical Writer Office
Resume:
Jeremy J. Franklin
A* Scotty Hollow Dr,
North Chelmsford, MA 01863
******.********@*****.***
Objective Obtain a position as a full-time technical writer.
Relevant March 2007-Present
Experience Linden Lab
Cambridge, MA
Technical Writer
Produced and maintained documentation for Second
Life's Knowledge Base, including editing submissions
by other employees for tone, style, and technical
accuracy.
Maintained a regular column on Linden Lab's public
blog.
Actively maintained contact with customers by holding
regular open office hours in the Second Life virtual
world, and by maintaining an official presence on
Twitter as a company employee.
Participated in the planning and transition of Second
Life's Knowledge Base from a Parature customer
service solution to a MediaWiki-based wiki.
Participated in the design and implementation of a
wiki-based in-application online help tool.
Developed a set of wiki templates for use by other
writers in development of online help.
Participated in exploratory projects to find new ways
to teach users how to use Second Life, including
graphic novel-styled feature overviews and displays
that incorporated dynamic Second Life content.
August 2006 - March 2007
Starent Networks
Tewksbury, MA
Technical Writer
Produced and maintained technical documentation
including user manuals, application notes, and
release notes for high-end wireless voice and data
networking equipment used by some of the largest 3rd
Generation wireless carriers and vendors worldwide.
Summer 2002 - Summer 2006 (Seasonal)
NetScout Systems
Westford, MA
Technical Writer (2004 - 2006)
Updated, tested, and created installation guides,
user guides, release notes, online help, and quick
reference sheets for NetScout's network performance
monitoring product.
Contributed significantly to a shorthanded
documentation staff during critical release cycles.
Authored several instructional documents on behalf of
corporate I.T. for the purposes of standardizing
corporate I.T. practices.
Help Desk Technician (2002-2003)
Supported the Microsoft Windows 2000 operating system
and Microsoft Office. Also provided limited computer
and office hardware support to employees.
Protected corporate systems from malware and spyware.
Education 2002-2006
University of Connecticut
Storrs, CT
B.A. Technical Writing (May 7, 2006)
Self-designed major focusing on computer and writing
skills found to be most relevant to technical writing
during seasonal internships.
Relevant Computer & Magazine Publishing
Courses Advanced Expository Writing
Organizational Communication
Web Authoring & Content Management
Research Methods in Communication
Persuasion
Introduction to Software Engineering
Introduction to Linux Administration
Introduction to Discrete Systems
New Communication Technologies
Computer Operating Systems: DOS, UNIX/Linux, Microsoft Windows
Proficiencies 98/2000/XP/2003/7
Software: MediaWiki, Techsmith SnagIt, Techsmith
Jing, Parature, Jive Clearspace, Plasq Comic Life,
GIMP, OpenOffice, Atlassian Jira, Second Life,
Wordpress, Sun Virtualbox, Adobe FrameMaker, RoboHTML
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