Manager Sales

Cathy Gladney

********@*****.***

*** ********* *****

Rockwall, TX 75087

Cell: 214-***-****

PERSONAL ATTRIBUTES:

I am a strong articulate, customer-focused and service oriented retail

professional possessing solid skills in leadership, marketing, problem

solving, team motivating, and team building, with strong written and verbal

communications. I believe that advertising simply gets customers to our

door. It's my role as manager to foster a customer focused, welcoming

atmosphere with my staff to not just get a customer, but to have that

customer become a repeat customer that advertises the quality of our

services to their friends and acquaintances.

Naturally a "people-person" who is a "hands-on" manager, I constantly

evaluate, train and monitor my staff. My aim is to have them exceed both

my own and their own expectations. As my staff become more comfortable in

their role, I allow them to demonstrate their full potential and involve

them in the innovation and problem solving that is necessary to help the

company to grow.

I am most proud of having the reputation of being known as the person to

get the job done right the first time and exceeding expectations. My depth

of knowledge of the banking industry, and working in all facets of the

industry, has given me a balanced perspective on the integrity with which

it must operate.

Key Attributes

. Self Motivated - A job is not just a job. I approach my job as if I

own the business. I don't feel that I have been successful unless the

business thrives.

. Natural Leader - I lead by example. I'm the first in the door in the

morning and the last to leave at night. I am an experienced decision

maker and have been frequently complimented on my poise under

pressure.

. Customer Focused - My customers get treated the same way I like to be

treated as a customer. Going the extra mile for a sale delivers more

than just that sale. It creates good will and then that customer

becomes a positive ad for the business.

. Delivers Sustainable Improvements - No business is perfect. I have a

common-sense approach to processes and deliver sustainable

improvements when I find a process that is not as efficient as it

could be.

. Inclusive Management Style - The most valuable commodity any company

has is its staff. They are the face of the business. I involve my

staff in the way the business is managed so that they gain the

confidence to excel in their performance.

. Commitment to Excellence - Integrity and Pride are hallmarks of my

work ethic. I am a true Ambassador for the company I work for, and a

mentor for the staff I work with. I don't just "talk the talk", I

"walk the walk". Rhetoric doesn't grow a confidence. Only actions

do.

PROFESSIONAL EXPERIENCE:

Hawkins Homes and Investment June 2005 - Current

Executive Assistant and Office Manager

. Collected all mortgage payments and managed all delinquencies

. Monitored all vendor proposals and hired contractors appropriately for

new jobs

. Worked with the owners' attorney to report eviction notices

. Made all bank deposits and balanced accounts monthly

. Sent work contractors and crews to appropriate job sites and handled

all problems/concerns

. Reported annual tax notices for all mortgages

. Organized, collected and maintained annual data for income tax

preparation

. Handled all incoming and outgoing phone calls to the office and

forwarded respectively

. Met daily with the owner to discuss any problems and recommended

resolving solutions

. Handled crew shortages and made recommendations for hiring when

necessary

. Restructured financial accounting and reporting system to better suit

business for quarterly tax preparation and filing

Bank of America (formerly First Gibraltar Bank and First Texas Savings)

January 1981 - June 2005

Vice President - Branch Operations Officer/Asst. Branch Manager/Branch

Manager

. Dedicated 24.5 year loyal history with one bank starting as a Teller

and culminated in becoming Manager of the largest branch in the

region. This experience has made me proficient with all aspects in

the retail banking environment regarding bank products, services, and

procedures.

. Given responsibility for establishing an audit team of "excellent"

rated branch managers within my region to monitor and develop ways in

which "non satisfactory" branches would become "excellent" rated

within their next formal audit. This "Audit Team of Peers" then

performed friendly audits of their surrounding branches in region and

raised all audit ratings to satisfactory, or higher, by their next

audit.

. I was also in charge of scheduling the random audits, designing the

methods with which we audited all branches, and establishing new

systems for the on-going monitoring of information.

. Served as a leader and mentor by exhibiting professionalism and being

operationally sound and preserving the integrity of the audit

processes. Develop and introduced improvements in record keeping for

the region that reduced errors through a more structured checking

process.

. Maintained a continuous operations audit rating of excellent while

responsible for the banking center.

. Dramatically changed and put processes with an audit team which

manages to alter the audit integrity of non satisfactory rated

branches to an excellent rating within 2 months. I achieved this by

establishing a network of peers within each branch in the region to

support each other in the audit process.

. Continually monitored the operations of the banking center to ensure

compliance of regulations and bank policies and procedures.

. Developed and introduced a Centralized Procurement program for my

district that lead to significant savings and efficiencies.

. Strong leadership abilities with proven track record in increasing

sales in deposits, investments, and loans while maintaining positive

teamwork

. Developed leadership qualities and motivated staff that were not

meeting sales goals to exceeding their sales goals within one quarter.

This lead to one Branch becoming profitable within 9 months of

opening, exceeding expectations by 9 months

. Managed all Human Resources issues professionally, confidentially, and

timely. Responsible for employee hiring, goal building, and

performance evaluations while maintaining high level of customer

service expectations. Administered staff evaluations, sales

development plans, career development training, new hire interviews

and disciplinary actions.

. Acquired Group 1, Series 6 and Series 63 Licenses and exceeded

expectations with over 2 million in investments, mutual funds, and

annuities during first year of licensing in a low income area when

this concept was new to the banking industry. I have also handled

Home Equity Loans, and CD Secured Loans and I am proficient performing

inspections for Interim Financing of new Mortgage Loans/Financing.

. Maintained expenses below budget by analyzing the past history and

projection of the future forecasts of new products and process changes

. Member of elite "Gold Club" by exceeding goals for 3 consecutive

quarters of the year consistently, also becoming Employee of the

Year.

. Created and managed networking opportunities for increased visibility

of services.

EDUCATION

Aug 1980 to Jul 1982 - Richland College - Richardson, Texas

. Attended for Degree in Business Management

. GPA 3.4

Aug 1969 to Jun 1980 - Wylie High School - Wylie, Texas

. Received Diploma for attending all 12 years without missing any days

of school

. Diploma Received

MEMBERSHIP

. Chamber of Commerce member

. YMCA Coach

. Member Of Local Networking Group

PERSONAL

Excellent health, interests include reading, boating, photography,

scrapbooking, gardening and travel

REFERENCES

. Tonya Carter, Bank of America

. David Hawkins, Hawkins Homes & Investments

. Dee Ellison, Ellison Printing

Reference information available upon request

Contact this candidate