Project Manager Engineer

ROLAND L. COURNOYER

** ******** **** *******, ** 01923 978-***-**** ********@*******.***

Technical Project Manager

Energetic pre/post sales technical project management professional offering over 15 years of progressive

industry experience in Information technology and energy efficient building technology including positions with

three enterprise class equipment manufactures and value added resellers. Skilled in leading and managing entire

life cycle of highly complex and high risk projects from initial design through customer service turnover.

Developed and delivered detailed project implementation plans, statement of work (SOW) and services. Highly

effective at leading, motivating and directing workgroups. Ability to develop and deliver compelling presentations.

Capable of speaking with both technologists and business managers to bring the right products and solutions to

market.

Accomplishments

• Managed, designed, implemented and supported highly complex enterprise software and hardware

network infrastructures through entire project life cycle at large corporations across New England area.

• Led project management team that designed, implemented and supported the deployment of a multi-

million dollar local area network at the largest medical center in the northeast.

• Designed and installed large scale commercial solar thermal and residential solar photovoltaic arrays at

Hood processing plant, Portland, ME.

• Startup residential green construction & project management consulting businesses after downturn in the

IT industry.

Professional Experience

Green Steps, Danvers, MA 2008 – Present

Technical Eco-Consultant

Provider of Sustainable Energy Efficient Project Management Solutions

• Consultations on green home renovations, building and energy efficient upgrades that resulted in

lower building operating cost, improved indoor air quality, reduction in water consumption and

material waste.

• Provided installation and project management of large commercial solar thermal system arrays and

residential photovoltaic systems.

• Recently provided project management services for town of Arlington, Ma for implementation of new

traffic control signaling system which reduced traffic congestion, improved public safety and reduced

liability.

Ashwood Construction, Danvers, MA 2003- 2008

Project Manager/Owner

• Own and managed this energy efficient green construction & remodeling business,

• Have grown revenue 16% per/yr. for the past five years through project and service diversification.

• Market, sell, design, plan and implemented home improvement solutions consistent with energy efficiency

standards which reduced client energy bills up to 31% and improved indoor comfort level through use of

toxic free building materials and filtered air and water systems.

ADC Telecommunications Inc., Westborough, MA 2002-2003

Senior Customer Support Engineer

• Provided high-level remote technical support, and implementation of new products for major accounts

of ADC’s Carrier class IP cable modem termination switch and provisioning system products.

• Interfaced with product development, engineering and SQA teams to resolve highly complex issues.

• Updated, documented and managed heavy case loads for multiple major critical accounts. Cox, Comcast,

cablevision, RCN, Adelphia and Time Warner Cable.

3Com Corporation, Marlborough, MA 1997-2001

Network Consultant, Senior Systems Engineer

• Implemented enterprise class Lan/Wan network design solutions for customers and channel.

• Provided strategic technical expertise and support to customers and partners.

• Customized integration, training and escalated technical support of network management applications

at major customer accounts.

• Developed and grew business revenue 18% through extensive channel partner training.

• Delivered technical presentations and training on complete 3Com Data/Voice product line.

WILTEL, Marlborough, MA 1996-1997

Professional Services Engineer

• Implemented customized network management systems utilizing HP/OV.

• Provided network assessments and migration plan for customer networks.

• Implemented network audits, base lining and network optimization.

Anixter, Methuen, MA 1993-1996

Regional Systems Engineer

• Identified customer needs based on equipment and applications, infrastructure, and in-house technical

expertise and training capabilities.

• Designed and installed Ethernet, Token ring, FDDI and ATM switched solutions for customers.

Developed technical responses to RFP’s / RFQ’s.

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Specialized Training

• Enterasys secure networks complete product training 2009

• Toward Zero Energy & Beyond: Wind and Solar

Powered buildings 2008

• PMP Training program 2003

• Salem State College

Entrepreneurial Training Program 2001-2002

20 Week certificate program

• Massachusetts Construction Supervisors License. 2003

• Professional Information Technology manufacture training 1985-2003

• GTE Sylvania Technical School, Waltham, MA

Certificate in Computer Electronics

• State University of NY Oneonta

Canidate for BS in Management

Technical Skills

INTERNET PROTOCOLS & NETWORK TECHNOLOGIES

TCP/IP, SNMP, Ethernet, LAN&WAN Layers 3-7 switching and routing architecture.

COMMUNICATION HARDWARE

Complete 3Com Enterprise class product line. Cisco Routers, switches, firewalls, network storage, email servers

remote access servers and VoIP telephony product. Enterasys Secure networks product line. Sun Microsystems

workstations and servers. Wireless access points & hubs. ADC telecomm. (CMTS) broadband termination

switches and cable modems.

OPERATING SYSTEMS & APPLICATIONS

Unix, SunOS, Solaris, Mac OS-X, Windows 2000 professional, SQL database server, NT 4.0, HP OpenView, Sun

Net Manager, 3Com’s Transcend network management. Network General Sniffer Pro. Security technology

consulting services training

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