Sales Engineer

Harold Weatherford

**** ***** **** . ***** ****, TX 78613

256-***-**** . ************@*****.***

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Technical Trainer / Instructor

Proven IT Trainer with experience in Classroom and Corporate Training

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SUMMARY

Dynamic trainer with successful track record in designing and implementing

customized courseware. Self-motivated and highly organized with proven

expertise in needs assessment, curriculum design, and adult education.

Known for commitment to excellence, attention to detail, and creativity;

possesses broad background and diverse experience in desktop as well as

server and network training.

CERTIFICATIONS

Microsoft Certified System Certified SonicWALL Security

Engineer (MCSE) Administrator (CSSA)

Microsoft Certified Trainer VMware Certified Professional

(MCT) (VCP)

Blue Coat Certified Instructor Citrix Presentation Server

(BCCI) Administrator

EDUCATION

Bachelor of Science, University of Illinois - Education

Masters of Science, University of Illinois - Education/Curriculum Design

Post-Graduate research, University of Texas - Adult Learning

RELEVANT WORK EXPERIENCE

Instant Diagnostic Systems-Decatur, 2009 - 2010

AL

Training Coordinator/Technical Support

Provide technical support and training to Durable and Home Medical

Equipment companies for overnight oximetry and home sleep testing software

and hardware

. Coordinated with new and existing customers to schedule trainings and

better use the IDS Web based application to increase their business

. Troubleshooting internally and externally to rectify remote desktop

issues, application errors, and hardware failures

. Increased customer profits by introducing managers to Business

Intelligence tools; how to use it and how it can dramatically increase

their productivity

Alternative Technology-Denver, CO 2007 - 2009

Technical Support Engineer/Instructor

Provided technical support on multiple products; taught classes to

customers, partners, and employees.

. Implemented Desktop Authority Remote Expert Package to provide phone

support for installation and configuration of Script Logic Desktop

Authority.

. Implemented processes to contact customers who have not used a support

incident in three months to improve customer satisfaction and increase

contract renewals.

. Developed customer VoIP training materials for AMD phone deployment

. Increased student retention in Blue Coat classes by creating advanced

labs combining concepts from multiple modules into real world

scenarios.

Front Range Solutions-Colorado 2005 - 2007

Springs, CO

Technical Trainer

Taught classes to customers, partners, and internal employees.

. Improved student learning by developing PowerPoint slides and labs for

existing courseware.

. Customer satisfaction increased after an adult learning workshop for

trainers was presented.

. Increased sales by creating technical "Brown Bag Lunches" for

telesales group

. Classroom downtime was reduced by 75% with the use of Ghost and

VMWare.

Westwood College-Denver, CO 2005 - 2005

Adjunct Faculty

Taught upper level technology classes, database administration, website

design and algebra.

. Augmented current curriculum with advanced technical information and

personal experience which increased student's success rate at passing

certification tests and developing practical skills.

. Developed industry specific algebra examples to help students

understand difficult concepts.

. Mentored senior's final projects.

Microsoft-Denver, CO 2002 - 2005

Account Technology Specialist

Provided strong sales support and technical leadership to customers,

partners and sales team.

. Mitigated the effects of a virus infected network by removing the

virus and protecting the network from further infection while on-site.

Increased customer satisfaction scores, productivity, and a secured

network.

. Reduced security breech impact and increased customer satisfaction by

producing and presenting a security briefing demonstrating how

Microsoft is addressing security issues and practical ways to protect

networks.

. Conducted a needs assessment for Denver Public School's identity

management initiative resulting in the purchasing of a complete

Microsoft solution.

. Implemented Microsoft's directory services at Jordan School District

after customized training is presented to IT department.

. Increased productivity and the accelerated deployment of Microsoft

email server by designing and implementing custom Outlook training for

administrative staff at Granite Public Schools.

ATek Training-Aurora, CO 2000 - 2002

Sole proprietor

Created and presented custom instructor lead technology classes focusing on

government agencies and school districts.

. Provided technical consulting services to government agencies and

school districts.

. Minimized business interruptions while improving IT systems skills by

reducing delivery from five to three days without compromising

knowledge content.

. Drastically improved job performance and the effects of security

breeches by designing and implementing custom curriculum duplicating

Bureau of Land Management's network.

. Provided an environment where 100% of Colorado Air National Guard IT

staff passed Microsoft Certification exams within one week of

attending custom course.

. Increased the number of new customers by spearheading a program to

utilize trainers as part of the sales team thus showcasing the real

world expertise of the trainers.

. Significantly increased the number of repeat customers by designing

and teaching a curriculum that improved the teaching skills of the

trainers.

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