Customer Service Manager

Location:

Posted:

July 28, 2010

Kevin Spitzer

Asbury, NJ 08802

********@*******.***

Objective: To obtain employment as a Jr. Network Tester

Education: Pennsylvania College of Technology, Williamsport, PA Complete 05/10

Bachelors of Computer Science – Network Specialist Concentration

Skills:

Raritan Valley Community College, Branchburg, NJ Complete 12/07

Associates of Applied Science – Computer Information Systems – Networking Concentration

• Analyze the requirements of an IT issue and issued the proper solution while keeping in mind the

issue of security

• Proficient in core Information Technologies

• Identify and explain how core information technologies work and how information is created and

distributed

• Identify and explain user requirements in developing and deploying IT solutions

• Trained in the System Development Life Cycle and project planning

• Communicate clearly and concisely, both verbally and in writing, using language appropriate for

the intended audience

• Employ accepted practices and standards within the IT industry

• Demonstrate working knowledge in common operating systems including installation,

configuration, scripting, user and resource management, troubleshooting and the use of common

system utilities

• Evaluate, analyze, design, manage, administer and troubleshoot networks

• Provide basic technical support including communication skills, diagnostic procedures, and

customer relations

• Employ the use of accepted security measures and access controls

• Assume a leadership role

• Trained in configuring and managing Windows and Linux operating systems

Employment: RadioShack Corporation, Clinton, NJ 01/06-05/09

Sales Associate

• Assisted customers in their electronic needs

The Great A&P Tea Co., Hampton, NJ 10/04-01/06

Front End Manager/Customer Service/Cashier

• Managed up to 10 people

• Assisted customers and solved discrepancies

References: Provided upon request