Customer Service Software

Mathieu P. Agbopkanzo

***** * *** ********* ****

FREDERICK, MD 21701

301-***-**** home or 301-***-**** mobile

E-mail: ********@***.***

SUMMARY OF QUALIFICATIONS

Experienced and knowledgeable A+ Certified Information Technology

Professional. Works well independently, or in a group setting providing

all facets of computer support such as troubleshooting, installations, and

maintenance. In-depth knowledge and understanding of numerous software

packages and operating systems. Easily identify and resolve technical

issues and concerns. Excellent communication and presentation

capabilities.

SKILLS & ATTRIBRUTES

* Windows 9X,, Windows 2000, Windows XP, Windows vista

* Wireless technologies: SSID, WPA, WPA2, WEP, WAP

* Internet working hardware: Switches, Hubs, Router

* Internet and Web: ADSL, TCP/IP, DNS, DHCP, WINS, SMTP, IMAP, POP3

*Hardware and sofware troubleshooting.

* Printers troubleshooting

* Languages: French, English

* Sales Presentation

* Excellent customer service skills

PROFESSIONAL EXPERIENCE

RESEAUX INFORMATIQUE * Paris, France * 2007-2008

. Repair and maintenance of computer, printers, monitors, scanners and

hardware.

. Helped configure hardware and network platform.

. Load new or update software and systems on existing equipment.

. Responsible for managing LAN/WAN installation and arrangement for

Network PCs performing connectivity, system setup, daily backup,

network virus inoculation, hardware and software trouble shooting Etc.

. Done installation and configuration of windows NT/2000/XP/professional

and applications.

. Responsible for troubleshooting, installation, configuration and

repairing computer systems.

. Responsible for performing hardware and software performance

regularly.

SIEMENS * France 9, boulevard Finot, 93527 Saint-Denis Cedex 2 * 2006-2007

Junior Computer Technician

. Assisted the technicians with the installation of software, modems and

drives.

. Tested software and computer equipment prior to 'go live'.

. Provided technical telephone support to correct software and hardware

problems.

. Assisted with the repair of computer systems on site and for existing

customers and the maintenance of client documentation.

. Performed upgrades on existing computer systems.

. Responsible for performing troubleshooting activities prior to the

implementation of new systems.

KMS * Cote d'Ivoire * 2004-2006 (Computer solution company in Cote

d'Ivoire).

Computer Technician

. Provided technical support for the production division of the

manufacturing facility.

. Responsible for the repair and maintenance of printers, monitors,

scanners and hardware.

. Provided assistance at the in-house help desk providing technical

support by phone and in person to the facilities staff.

. Responsible for loading new software and systems on existing equipment

. Tested systems to ensure the elimination of bugs or viruses.

PROFESSIONAL CERTIFICATIONS

COMPTIA A+ CERTIFICATION, USA 2010

WINPRES COMPUTER SCHOOL Accra, Ghana 2004

*Certification in computer Hardware and Software Engineering

CEPIB FORMATION, Cotonou Benin 2003

*Certification, Maketing and Sales

EDUCATION & TRAINING

Micro Ivoire Formation et Service, Cote d'Ivoire Juin 2006

*Microsoft Exchange Server 2003

*Microsoft Vista and Office training

GECOS FORMATION, Bouake Cote d'Ivoire 2002

*Level, BTS Maintenance in Information Technology

University, BENIN 2000

*Licence ( equivalent bachelor's degree)

*References available upon request.

Contact this candidate