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Customer Service Management

Location:
Saint Joseph, MI, 49085
Posted:
July 29, 2010

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Resume:

JIM HANSON

**** *** ********, **. ******, MI **085

269-***-**** abl7rq@r.postjobfree.com

OVERVIEW

Accomplished transportation and logistics professional with keen project

management and negotiation skills, strong analytical and problem solving

capacity with demonstrated ability to take charge, initiate action, meet

deadlines, reduce spend and lead change.

EXPERIENCE

Whirlpool Corporation, Benton Harbor, MI, September 2008 - present

Supply Demand Manager - Supply Chain, July 2009 - present

. Product fulfillment team lead for side-by-side refrigeration

responsible for ensuring inventory targets and product availability,

while driving price margin and operating profit

. Led a 15+ person cross-function team including merchandising, demand

planning and inventory management with a goal of providing full

product availability at lowest cost and monthly S&OP alignment

. Interfaced daily with materials management and scheduling at Whirlpool

manufacturing divisions, within the US and Mexico, on capacity

planning, material requirements planning (MRP), quality improvement

and problem resolution

. Developed, simplified and standardized weekly reporting metrics and

monthly leadership capacity review presentations

Senior Sourcing Analyst - Indirect Procurement, September 2008 - July 2009

. Procured services in support of logistics operations (Ocean Freight)

. Identified opportunities, developed business cases, and drove sourcing

engagements with Whirlpool service providers

General Mills, Inc., Minneapolis, MN, April 1998 - September 2008

Senior Analyst - Transportation and Warehousing, February 2006 - September

2008

. Performed business case analysis and supplier development plans to

determine core supplier base, identify and implement initiatives to

meet/achieve GMI's long-range plan

. Led productivity team in developing $10mm in annual logistics savings

and building a pipeline of future ideas

. Developed and implemented carrier strategy resulting in increased

service metrics and multi million dollar annual savings

. Negotiated contracts with key suppliers

. Leveraged external/internal benchmarks to understand "best in class"

transportation strategies

. Identified, quantified and implemented capacity solutions related to

GMI's network

. Quantified and validated transportation-related projects

. Maintained strong partnerships cross-functionally within the supply

chain

. Developed operational dashboards based on business KPI's to

proactively manage monthly financials

. Managed two employees

Senior Logistics Operations Planner - Pillsbury USA, April 2005 - February

2006

. Provided logistics leadership to the business teams and increased

logistics capabilities

. Facilitated training and orientation of new personnel in marketing and

operations

. Developed and maintained efficient inventory and production strategies

that support customer service, account specific programs and emerging

trade requirements

. Provided leadership of annual PNL inventory strategy and sourcing

objectives, capacity planning and actively participated in the

development of budgets and objectives

Logistics Operations Planner - Totino's, January 2003 - April 2005

. Negotiated changes and maintained an effective interface with the

production facilities

. Coordinated the planning and execution of new product introductions,

promotions, reformulations and discontinuances

. Optimized raw material tie-outs

Distribution Management Assistant - Murfreesboro, TN, November 2001 -

January 2003

Customer Service / Transportation Analyst - Yoplait, March 2000 - November

2001

Account Operations Specialist II/III, April 1998 - March 2000

EDUCATION

Minnesota State University at Mankato, Mankato, MN

Bachelor of Science in Business Management, December 1997

COMPUTER SKILLS

Proficient with MS Access, MS Excel, MS Project, MS Word, MS PowerPoint,

report and scorecard creation, SAP, i2 and BEX



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