Customer Service Project Manager

Danielle Sebring

**** ******* ****

Parma, OH ***34

Home: 440-***-**** E-mail: ********@*****.***

CAREER SUMMARY

Supply Chain professional with over 20 years experience in global

logistics, global purchasing, vendor/customer relationships, negotiations

and data analysis. Experience with various stages of the supply chain from

raw material procurement to customer deliveries. Licensed as a US Customs

Broker. Experience includes:

Raw materials savings Knowledge of Import/Export

Vendor relationships Regulations

Market analysis ERP System: SAP and BW knowledge

MRP experience

Contract Negotiations Inventory Analysis/Working Capital

Freight Payment/Audit

Website development Logistics background in bulk,

rail, truck/LTL, air, and

steamship

PROFESSIONAL EXPERIENCE

HDT Engineered Technologies, Solon, Ohio

2010- Present

A privately held company specializing in heaters, air

filtration/conditioners, and shelters for the military

Purchasing

Commodity manager for metals and metal tubing, metal fabricated/stamped

parts, castings/machining and electronics. Accountable for two major

subcontractors with annual spend over $250,000. Team member to transition

subcontractors to completed part purchase. Project manager for

implementation of a Kan ban system at the plant. Streamlined the purchase

order process flow and pricing which allowed for a worker reduction in the

department. Executed data management cleanup in order to move to purchase

process automation. Obtained basic training in DFAR and QAR

PolyOne Corporation, Avon Lake, Ohio 1996 - 2009

A global polymer leader with annual revenues of $2.7 billion.

Purchasing Manager 2004 - 2009

Solicited quotations and analyzed global supplier proposals while executing

sourcing strategy and negotiation of pricing, delivery and terms and

conditions for specialized raw materials. Directly managed $35 million in

annual spend for specialized raw materials and alternately responsible for

an additional $77 million in commodity raw material spend. Developed and

maintained strong rapport with suppliers which included performance and

quality monitoring, contract negotiation, and assistance with claims

resolution. Implemented sourcing strategies and new product

development/introductions with the coordination from the technical and

manufacturing departments.

. Saved $400 K raw material costs in 2008 during unprecedented inflation

. Researched Chinese replacements for chlorinated polyethylene which had an

annual savings of $325K.

. Nurtured a relationship with two carbon fiber suppliers which kept the

company supplied for carbon fiber needs during the shortage in 2007.

. Worked with suppliers to move all to Proximo terms which ultimately saved

processing time for both companies and reduced the number of accounts

payable personnel

Sourcing Analyst/Corporate Logistics

2002-2004

Created and analyzed corporate reports from SAP profitability data in

addition to acting as liaison with corporate finance. Responsible for

ensuring Logistics/Sourcing managers has accessible data for evaluating

business in addition to assisting with the interpretation and change

management of cost centers flows.

. Successfully negotiated a contract with a small package vendor,

implemented internet software at all shipping locations, and assisted

with the installation of specialized printers which decreased time spent

creating air bills and preparation of small packages.

. Independently learned SAP's Business warehouse and Crystal reporting in

order to eliminate reliance on the IT department for critical business

information.

. Created both the sourcing and logistics internal web sites which

contained both reference data and procedures for Sarbanes Oxley.

Danielle Sebring

Page 2

Transportation Analyst (UNICCO contractor at PolyOne) 1996 - 2002

Analyzed, evaluated, and implemented transportation and distribution

processes with new system software: SAP and Industrial Transportation (IT).

Assisted with testing and integration between SAP and IT. Provided

functional system support along with formalized training. Responsible for

tracking system problems, driving improvements, and acting as liaison

between operations and information technology personnel.

. Reduced rating and routing system issues by 77% in the first month of

implementation.

. Trained logistics personnel with the new system for a seamless

implementation startup.

. Contracted with Rand McNally for Milemaker, and the National Motor

Freight Association for standard point location codes to ensure accurate

master data.

The Commercial Traffic Company, Parma, Ohio

A privately owned freight payment processing company 1994 - 1996

Supervisor/Project Coordinator

Supervised eight employees in the operations of freight bill audit, rate

and carrier database management, and customer service. Documented various

operational procedures and assisted a new major Fortune 500 account in the

transition of outsourcing their freight payments. Duties included meeting

with the client to determine system and operational requirements, solving

problems, and monitoring EDI transactions with various trading partners.

Westwood Shipping Agencies, Cleveland, Ohio

A division of Weyerhaeuser Company with annual revenues of $2.5 billion

1990-1994

Customer Service Coordinator/Inside Sales

Managed all operational functions for international trans-pacific shipments

originating and terminating in the Midwest. Effectively coordinated

efforts with various regional offices for smooth flow of cargo. Acted as a

liaison between customs brokers/consignees and U.S Customs for expedience

of clearance via A.M.S. Supervised the equipment pool, supported outside

sales, handled accounts receivable, prepared export documentation, in

addition to troubleshooting.

The Teimouri Group, Cleveland, Ohio

Privately owned Freight Forwarder and Custom House Broker 1987 - 1990

Export Operations/Import Documentation

Successfully managed the largest export account whose Letters of Credit

totaled over three million in 1989. Reorganized export operations

resulting in increased efficiency and thereby allowing time to pursue and

expand the number of clients. Performed all accounting functions. Compiled

necessary documentation required for US Customs clearance and maintained

records of all shipments. Maintained financial records of foreign exchange

transactions totaling over $250,000 per month. Purchased foreign currency

and prepared necessary documentation to initiate international wire

transfers and foreign drafts.

EDUCATION

United States Customs Brokers License 22872, Cleveland, Ohio

Master of Business Administration, Cleveland State University, Cleveland,

Ohio

Bachelor of Arts, International Studies, Miami University, Oxford, Ohio

PROFESSIONAL DEVELOPMENT

Emotional Intelligence, Managing Productivity with Six Sigma and Lean,

Principled Negotiations, Working through Conflict, Practical Optimism,

APICS classes (currently working towards certification), Polymers 101

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