Customer Service Manager
Resume:
DENIS LENITSKIY
TROY, MI 48084
**********@*****.***-****.***
Objective: To obtain a full time position that will allow me to utilize my
high standards of productivity to ensure outstanding management of local
area network hardware and software.
Education:
ITT Technical Institute Troy, MI
Pursuing an Associate of Applied Science Degree in
Computer Network Systems
Expected Graduation Date: December 2010
GPA: 3.75
Summary of Qualifications:
. Experienced in all aspects of customer service
. Strong and precise leadership skills
. Familiar with computer database and networking
. Installed and configured Microsoft Exchange Server 2007
. General working knowledge of business equipment
. Highly reliable - can be counted on to get the job done and demands
met
. Good problem solving and organizational skills
. Strong Math Skills
. Pleasant, motivated, honest, fast learner
. Bilingual in English, Russian and Ukrainian languages
Technical Skills:
. Programming Languages: Java, Visual Basic, Python, Raptor
. Software: Power Point, Excel, Visio, Microsoft Office
. Platforms: Windows 7, XP, 2000, RedHat Linux, MS-DOS, Norton
. Database: SQL Server, 2000 & 2005, MS Access
. Hardware: Cisco Enterprise Routers, Network Appliance filters, Nortel
and HP Switches
DENIS LENITSKIY
2410 CROOKS RD, APT#19
TROY, MI 48084
**********@*****.***-****.***
Employment History:
Discount Tire Co. Ann Arbor, MI
Assistant Manager May 1998-Present
o Handle a heavy load of incoming calls and handle each call efficiently
and professionally.
o Took care of customer complaints and problems in effective and
certified manner.
o Kept track of equipment shortage, placed orders for needed supplies.
o Worked with wholesale industries, ordered merchandise.
o Supervised employees, assigned duties and motivated staff.
o Trained new store personnel.
o Sold products using professionally trained approach to achieve sales
goals.
o Took responsibility of delivered merchandise; enter data into the
system.
o Managed overall store when fulfilling the roles of manager on duty.
Achievements:
. Member of National Technical Honor Society
. Obtained Michigan State Resident Producer Life/Health Insurance
License
. Certified Customer Satisfaction Plate, Level I & II
. BridgeStone/Firestone Certificate of Achievement
Volunteer Experience:
. Provided translation services to New Americans from Europe;
Southfield, MI
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