Customer Service Sales

David Sherrard

**** ****** ****** ***** ( LUFKIN, TX 75904 (

******@************.*** ( 936-***-****

SOLUTIONS-DRIVEN, RESOURCEFUL, AND EXPERIENCED INFORMATION TECHNOLOGY

CONSULTANT AND SYSTEMS ADMINISTRATOR WITH EXPERTISE IN PROJECT MANAGEMENT,

HARDWARE ROLLOUTS, AND NETWORK ADMINISTRATION. COMPREHENSIVE EXPERIENCE IN

INFORMATION TECHNOLOGY SOLUTIONS, OFFERING TECHNICAL PROFICIENCY COMBINED

WITH A PROVEN RECORD OF PROVIDING EXCELLENT CUSTOMER SERVICE WHILE ADAPTING

TO SHIFTING AND DEMANDING PRIORITIES.

Summary of Qualifications

. KNOWLEDGE OF SMALL BUSINESS OPERATIONS WITH A FULL UNDERSTANDING OF THE

KEY ELEMENTS OF IT METHODOLOGIES AND PROCESSES PLUS THEIR DIRECT IMPACT

ON ACHIEVING BUSINESS GOALS AND OBJECTIVES.

. Demonstrated skills and experience in hardware, operating systems, and

problem solving, capable of providing innovative solutions to challenges

in an enterprise environment.

. Proven problem solver and strategist known for ability to recognize

solution's impact beyond initial issue, delivering highly organized,

quality-oriented services while adapting to shifting and often

conflicting demands and priorities.

. Extraordinary capacity to multitask, manage competing priorities with

ease while achieving customer and organizational objectives.

. Skilled in wireless network installation including encryption and

deployment and analog and VoIP telephone support and installation.

. Strong communication and leadership skills with the ability to direct and

influence team members to achieve the objectives that are required in

order to complete a project on time and within budget.

. Received honorable discharge from the United States Marine Corps after

serving five years as a helicopter mechanic.

Technical Skills

OPERATING SYSTEMS: WINDOWS 95/98/NT/2000/XP/VISTA/7, 2003 SERVER, LINUX

SECURITY: WORKSTATION AND SERVER HARDENING, PATCHES AND UPDATES; MALWARE

THREATS, FIREWALL MANAGEMENT (INCLUDING POLICIES AND LOGS)

NETWORK: LAN'S, WAN'S, FIREWALL SETUP AND INSTALLATION, VPN'S (MOBILE AND

IPSEC BRANCH TO BRANCH), CABLING (PATCH PANELS, SWITCHES, ROUTERS, WALL

DROPS THAT INCLUDES TERMINATION AND TESTING)

SOFTWARE: MICROSOFT OFFICE SUITE 1997-2003, 2007, LOTUS 123, MALWARE, AND

ANTIVIRUS

. PROVIDE EXPERT LEVEL DESKTOP SUPPORT; CURRENTLY USING LOGMEIN123.COM

FOR REMOTE SUPPORT.

. Operating systems support for Windows 95, 98, NT, 2000, XP, Vista,

Windows 7, 2003 Server, and Linux, Windows NT, 2003, and Linux Redhat

Server administration.

. Managed data recovery operations from backup media, deleted files, and

formatted drives.

. Built workstations and servers including loading O.S., RAID

configuration and setup.

. Advanced knowledge of Microsoft Office suite 1997-2003, and 2007.

. Network administration including TCP/IP, IPSEC, VPN, routers,

switches, patch panels and cabling.

Professional Experience

S&S COMPUTER ENTERPRISES, LUFKIN, TX 2003-PRESENT

Owner/IT Consultant

Privately owned consulting service company supporting small businesses with

their IT network, hardware, software, and server support needs.

Provide IT consultation support, services, and expertise in network and

system administration/installation as a subcontractor to smaller-scale

business operations. Research optimal solutions for the client; provide

total system maintenance after closing the sales, implementation and

documentation of solutions for the customer.

. Manage all aspects of business and development operations including

generating estimates and proposals, purchasing, finance, and customer

service.

. Provide onsite support in the areas of video equipment installation,

analog and VoIP phone systems, iPhone, Blackberry and other handheld

PDA's, printer installations, and print and file servers.

Key client services include:

. Software package deployments and support; AS400 access support

including Telnet, IBM Client access, and remote access.

. Perform system backups using Arcserve, Veritas, and Backup Exec.

. Experienced in thin-client/terminal server installation, setup, and

support.

. Microsoft Outlook and Outlook Express setup and administration.

. Advanced technical knowledge of and support for Microsoft Office 1997-

2007.

. Branch to branch connectivity through gateway to gateway VPN.

. Mobile VPN connections utilizing Sonciwall and Watchguard firewall

devices.

.

Additional Experience

LUFKIN FIRST ASSEMBLY, LUFKIN, TX 2002-2004

LFA is a place where relationships are easy to find, needs are met, hearts

are mended, lives are transformed and joy is abundant.

Volunteer

. Provided weekly desktop support for 48 workstations; built, repaired,

and upgraded computers. Set up and maintained email accounts for the

Church.

DREAMLAND TECHNOLOGIES, Lufkin, TX 1998-2000

Independently owned personal computer retailer specializing in building and

sales of personal computers for business and residential use as well as

setting up home networking capabilities and PC repair.

Co-Owner

. Built, sold, and repaired custom computers.

. Managed all aspects of the business operations from sales and

marketing to business strategy.

Education and Professional Development

COLORADO TECHNICAL UNIVERSITY, COLORADO SPRINGS, CO

. Bachelor of Science in Business Administration

. Minor in Information Technology

. Summa Cum Laude - GPA 3.96

Angelina College, Lufkin, TX

. Associate coursework in Pre-Engineering

Certificates

COMPTIA SECURITY+ ( COMPTIA NETWORK+ ( COMPTIA A+ ( Basics of Accounting (

Business Fundamentals Managerial Essentials ( Organizational Systems

Improvement ( Project Planning (

Business in the Global Environment ( Human Resources Development

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