Human Resources Customer Service

MARIE-LAINE S. ENRIQUEZ

*** ****** ***** #*, ****** Creek, CA 94598

Mobile Phone 925-***-**** **********.********@*****.***

SUMMARY

Proactive and motivated HR professional with experience in the fast-paced HR Operations department, HR

Business partner support, benefits and recruiting. Strong organizational, interpersonal and customer service skills.

Technically savvy.

PROFESSIONAL EXPERIENCE:

CBS INTERACTIVE, San Francisco, CA May 2007 to March 2010

Formerly CNET Networks

Human Resources Specialist – HR Operations

• Conducted new hire orientations (HR Operations Department), exit interviews and managed

employee exit process for all voluntary, involuntary and reduction in force terminations (HR

Business Partner Department).

• Outlined benefit information during exit interviews. Maintained the HR questions inbox and

responded to all benefits, new hire and other HR related questions within 24-48 hours

• Conducted reference checks for job candidates

• Took part in the company re-organization process while under the HR Business Partner group,

including calculating large and small reduction in force severance payment costs, initiating

severance payment processes, and going over severance packages with impacted employees.

• Worked with the Payroll department to resolve any paycheck issues.

• Received rave reviews on the creation of the CNET Welcome Package tailored towards newly

acquired companies (used prior to acquisition by CBS).

• Organized and ran the Horace Mann Middle School Lunchtime Tutoring Program with the help of

the SF Education Fund.

• Created and maintained personnel files

• Assembled new hire and termination packets.

KELLY SERVICES (@ THE STANFORD COURT HOTEL), San Francisco, CA August 2006 to May 2007

Human Resources Assistant

• Conducted prescreening interviews and made hiring recommendations to hiring managers.

• Assisted employees with union issues and calculated PTO and vacation pay in accordance with

union standards.

• Assembled new hire packets, scheduled drug tests, and performed reference checks.

• Worked with employees to help resolve issues in the workplace and created written reports of issues

reported by employees.

JESSICA A. BRENNER, CPA, Davis, CA December 2003 to July 2006

Admin Assistant/Recruiting Coordinator

• Prescreened job candidates, scheduled interviews, and interviewed candidates with employer.

• Posted job openings in newspapers and on websites.

• Developed new strategies to increase efficiency throughout the office.

• Generated payroll and billing reports.

• Reviewed tax returns in their final stage of preparation and e-filed returns in a timely manner.

• Acted as a liaison to all vendors.

• Organized all social office functions.

CALIFORNIA PACIFIC MEDICAL CENTER, San Francisco, CA October 2001 to September 2002

Medical Records Analyst

• Ensured that medical records were complete legal documents that met the medical staff bylaws,

JCAHO, HCFA, and Title XXII within two days after discharge with a minimum of 95% accuracy.

• Assisted lead analyst in training new employees, monitoring day groups and reviewing/correcting

charts analyzed by new employees.

ACT 1 PERSONNEL SERVICES, San Bruno, CA December 2000 to January 2002

Administrative Assistant, Gap Inc.

• Reviewed tax documents for accuracy for the Tax Department.

• Maintained inventory data for the Inventory Control Department.

• Supported various departments as needed.

EDUCATION:

Saint Mary’s College of California, Moraga, CA Expected March 2012

Master of Business Administration - Candidate

University of California, Davis, Davis, CA June 2006

Bachelor of Arts, Psychology

COMPUTER SKILLS:

MS (Word, Excel, Outlook, PowerPoint, and Visio), PeopleSoft and Oracle HRIS systems.

AFFILIATIONS:

Member of the Northern California Human Resources Association (NCHRA)

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