Manager Service
Resume:
Alan D. Cohn
Winchester, Ky *****
Home: 859-***-****
Cell: 864-***-****
********@*********.***
Objective:
I would like to utilize my extensive experience in
troubleshooting computers, POS systems, peripherals, electricity,
electronics and machinery. I enjoy working in a Hands-On or
Supervisory position in these fields. My Customer Service skills
are excellent because of my 'sense of urgency' that I pursue with
all customers and their needs. With extensive experience as a
Service Manager and Service Technician, I can manage projects from
beginning to end, lead and motivate employees, follow safety
procedures, or implement new ones, read schematics and problem
solve unfamiliar systems. I am looking for a challenging, rewarding
position that will utilize my skills while offering the opportunity
to continue to learn.
I would like to discuss opportunities your Company may offer.
Education:
1970 to 1971 / 1975 to 1976 Orange County CC. Middletown, NY
Liberal Arts - Business Management
Military:
US Army 1972 to 1974 Military Police, stationed in Germany.
Service Manager 1/15/2006 to 3/19/2010, Meco of Augusta, Augusta,
Ga
Supervisor: Mr. Jeff Futrelle (Owner)
This company provides complete service to the service
station centers, from the submersibles to the dispensers, POS
systems, Networking and backroom PC's. Responsible for soliciting
and hiring technicians, employee evaluations, daily operations,
bringing in new accounts, performing service duties, bidding jobs,
interacting with customers either via phone or in-person and
training personnel on equipment. Responsible for the evaluation of
High Problem sites, troubleshoot problems, and train techs on these
irregular situations. I work directly with the Manufacturers'
RSM's in rollouts of new equipment and establish Beta sites for
testing purposes.
Establish budget and projections, maintain P & L's, accounts
receivables, etc. Maintain training classes, equipment and fleet
maintenance.
Provide on going training and Technical support to my techs and
those of other company branches, while keeping up with the latest
technologies, as they improve. Coordinate and Participate in
Installs, Projects and Service Calls.
Maintain 24/7 support to my staff and emergency situations.
Service Technician, Remote 6/25/04 to 1/15/06 Southern Pump & Tank
Co. Columbia, SC
Supervisor: Tim Spradley 803-***-****
Responsibilities include installation, start up, training,
preventive maintenance and respond to service needs of POS systems,
backroom servers and PC's, peripherals, included in the on call
rotation. Responsible for maintaining company vehicle, inventory,
maintaining a remote service area and accounting for all expenses.
This company provides complete service to the service station
centers. From the submersibles to the dispensers, POS systems,
Networking and backroom PC's.
Utilities Foreman 9/26/02 to 6/3/04 Keowee Key Utility Systems,
Salem, SC
Responsible for coordinating day to day operations of a Water
Distribution System and Wastewater Collection and Treatment system
serving 3,200 families in a private community environment. I was
solely responsible for the electronic side, maintaining 69 Pump
Stations, devising an aggressive preventive Maintenance Program,
maintaining inventory of electronic, electrical and plumbing parts.
I was responsible for maintaining generators, heavy equipment and
vehicles. I assumed the duties of Director in his absence, and
interacted with Board of Directors, Vendors, Government agencies
and Customers on a daily basis. I had drafted and adopted all
safety procedures now in place, maintaining all records for
vaccinations, personnel training and work closely with the EMS and
first responders in training and simulating various scenarios for
them.
Service Technician, Remote 3/15/98 to 6/07/2002 Southern
Petroleum Systems, Tampa, FL (aka Guardian Fueling Technology)
Supervisor: Joe Mahoney 813-***-****
- Certifications acquired: Gilbarco, Veedor Roote, Suntronics,
Petro tite, Ebw, Incon, Petrovend, Dresser Wayne.
- Experience on AutoGas, Tokheim, Allied, Southwest Pump, EBW, F
E Petro, Schlumberger, Gas Boy, Ruby Verifone, Eemco and Red
Jacket.
- Sole tech at satellite location, responsible for truck
inventory, maintained Warehouse, and all paperwork, reporting to
closest branch office.
- Work includes maintaining and upgrading PC based POS systems,
and all peripherals, interfacing with dispensers, tank monitors,
earth stations and debit networks. Multi Terminal workstations.
Installation, including wiring, termination and start up of
equipment, pumps, motors, line testing and certifying equipment.
CCTV, with backroom monitoring.
-
Additional duties :
- Maintaining all company laptops, software & hardware.
-Training and Updating Service Dept. on new procedures,
equipment and troubleshooting techniques.
- Worked closely with Gilbarco Engineers in resolving
software/hardware conflicts with their equipment.
Service Technician, Remote 1/95 to 3/98 O' Hanrahan Consultants
Largo, FL
- Installed and maintained PDQ Touch Free Car Wash Systems.
- I was responsible for company growth from 10 units in
Southern Florida to hundreds of units.
- Worked from home, performing start-ups, servicing, performing
preventive maintenance and providing phone support.
- Equipment mandated knowledge of high voltage, low voltage,
control circuitry, computers and schematics.
Service Technician / Installation Manager / Branch Manager,
Car Wash Equip & Supplies, Dania, Fl 2/90 to 1/95
Service Technician / Installation Manager / Branch Manager
Ryko Equipment, including Monarchs, Nova and Rollovers.
- Last 2 years at Dania office, was lead tech and main
troubleshooter. Managed 5 installers and 8 service techs within 2
years. My Final year, opened a branch office in Ft. Myers, Fl. I
was responsible for equipment service, warehouse and opening new
accounts.
- Equipment mandated knowledge of high voltage, low voltage,
control circuitry, computers and schematics, PLC s, relays, and VFD
s.
References: Furnished upon request.
Contact this candidate