Manager Software

Dwight R. Sam

*** ******* *** ( Brooklyn, NY ****7 ( 646-***-**** (

**********@*****.***

Targeting Desktop Support Positions

0. Recent graduate of New York City College of Technology seeking a

fulfilling opportunity in the IT field.

0. Looking to apply the skills gained from time interning as a desktop

support technician.

0. Quickly learn and adapt to new technology; able to work in both team

and self-directed environments.

0. Familiar with desktop imaging software

Education

New York City College of Technology / CUNY

Bachelor of Technology in Computer Engineering Technology ( GPA: 3.0/4.0

Concurrent Employment with College Studies:

0. Stock On-Call Associate, Macy's (2008 to Present): Perform various

duties in the Processing/Receiving department of store, including the

loading and unloading of pallets of merchandise. Process merchandise

for placement onto the selling floor. Often work closely with the

store's Director of Operations, performing various duties throughout

the store.

Technology Summary

Certificatio CompTIA A+ Certified,

ns: CompTIA Network+ Certified

Microsoft Certified Professional (Windows XP Pro),

Apple Certified Support Professional 10.6,

CompTIA Linux+ (in-progress)

Systems: UNIX, Windows 9X/NT/2000/XP/Vista/2K3/7, Linux, Mac OS

Databases: MySQL

Languages: C++

Software: Microsoft Office, Symantec Norton Ghost, Wireshark

IT Experience

NYC Department of Education/ CUNY CISDD

Middle School 57 - Brooklyn, NY

0. Desktop Support Technician/ Intern, (2009 to 2010) Handled the day-to-

day tech-support needs of teachers and administrators in a school

environment, including software installation, troubleshooting

workstations, and escalating issues to the DOE tech support when

necessary.

Selected Contributions:

0. Installed I CAN Learn software suite onto all of school's

instructional computers, including Windows XP laptops and Apple iMac

computers.

0. Configured IIS web server on Windows XP computers and Apache web

server on Macintosh computers for use with the I CAN Learn software

suite.

Configured Workgroup Manager on Mac OS X Server to give each student

individual user accounts

Re-imaged Windows XP laptops with DOE Tech Support approved images

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