Quality Assurance Sales

Nneka O’Reilly-Smoot **** Hoovers Bend San Antonio TX

abl7mx@r.postjobfree.com Telephone: 770-***-****

Software Developer / Analyst / Technical Trainer

• Professional experienced with large and small companies. A track record of successfully completed projects.

• Liaison between the business group and technical team to create requirements documents, update Statements

of Work and create contract line items.

• Team player and individual producer with multi-tasking capabilities.

• Knowledgeable in Software Development Life Cycle and Financial/Banking industry.

EXPERIENCE

Programmer / Software Developer

Six plus years of progressive development responsibilities for custom applications. Assisting Quality Assurance and

Control in testing (HP Quality Center). Defect Fixes and Enhancements for custom software applications. Migration of

Code from Development through to Production (Harvester, HP Tracker). Participant in On Call rotation as Subject Matter

Expert. Intelligent dynamic document creation, system updates and testing (Rakis, Wolters Kluwer. CBF Systems).

Systems Analyst

Several years of coordinating involved parties to review project requirements. Responsible for technical specifications

creation and review meeting coordination. Third Tier Support for escalated issues. Documenting functionality changes in

white papers and manuals. Creating timelines for projects and estimating hours along with vendor support needs.

Trainer / Technical Educator

Extensive time updating existing course work based on End User evaluations or product enhancements/changes.

Requested to provide monthly forecasting, bonus and client cumulative evaluation reports. Maintenance of manuals and

workbooks (Framemaker, MS Word). Training for Pre-Sales implementation (Executives) and post sales implementation

(End Users). Providing classroom training, customer onsite training, and web based courses (WebEx or Citrix) along with

train the trainer. Interim Supervisor of department including assistance in hiring new trainers.

EMPLOYMENT HISTORY

USAA (XCEL Contract) – Developer/Analyst San Antonio TX 1/2010 – 7/2010

Bank of Oklahoma (GDH Contract) - Programmer Copper OK 8/2008 – 12/2009

Marriott Vacation Club International - Systems Analyst Lakeland FL 7/2008 – 3/2009

World Airways / GAL (Robert Half Contract) - Programmer / Analyst Atlanta, GA 3/2008 – 7/2008

Totus Company - Executive Sales Manager Atlanta, GA 1/2007 – 3/2008

Fiserv Lending Solutions - Programmer/Analyst I Plantation, FL 7/2002 – 1/2007

Fiserv Lending Solutions - Corporate Trainer (Interim Supervisor) Plantation, FL 10/2003 – 4/2005

Franklin Templeton Investments - Software Developer FT Lauderdale, FL 10/2000- 7/2002

Statcom Inc. - Programmer/Analyst (Pentagon- Contractor) Oakton, VA 6/1999- 9/2000

Sun Microsystems Government Administrator (Barton Contractor) Vienna VA 1/1998 – 5/1999

SKILL SETS

Programming Languages (Progress, Visual Basic, HTML, XML, SQL)

Database (Access, Progress)

Organizational Skills (Project Management, Change Control, Community Support)

Microsoft Office Suite (Word, Excel, PowerPoint, Project)

Email (Outlook, Entourage, Web Based)

EDUCATION & PROFESSIONAL DEVELOPMENT

Intro to Java Programming (Element K Technologies Online)

Project Management (Mercer University, Atlanta GA)

Computer Science Associates Degree program (continued from Georgia Tech)

Georgia Institute of Technology, Atlanta, Georgia, 1995-1996

2007 Accepted for CAPM Project Management Certification

2004 Jumpstart to V9 4GL Coding, Bravepoint

2001 Webspeed programming, Bravepoint

2001 DocuTools for policies and procedures, Performance Technology Associates

Client/Server Programming Certificate, 4.0 GPA, Lead Tutor (CLC Alexandria VA)

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