Customer Service Quality Control

Victor Bowers

**** ******* ***

Fort Smith, AR **901

Home: 479-***-****

Cell: 479-***-****

Email: **********@*****.***

Objective

Secure a challenging position as a Computer Service Technician and/or a

Customer Service Person

Summary of Qualifications

. Proficient in LAN, WAN, and network installation.

. Able to build, repair, install, upgrade, and maintain computers.

. Knowledge of technology terms and developments.

. Exceptional customer service skills, account management, follow up, and

sales.

. Excellent written and verbal communication skills.

. Ability to instruct users with computer skills.

Work Experience

Computer Service Technician: March 2000 - May 2009, Sensible Computers,

Leamington, ON, Canada

. Build, install, repair, maintain, and upgrade computers.

. Virus and malware removal.

. Wait on customers.

Delta RC & Hobbies: January 1999 - Nov 1999, Customer Service, Antioch, CA

. Wait on customers.

. Place orders with vendors.

. Balance cash drawer.

PhaseMetrics Automation: March 1996 - Dec 1998, Assembler, Concord, CA

. Assembled robotic hands and rack assemblies following schematics and

prints.

. Assisted engineers in refining prototype equipment.

. Quality Control of electronic and mechanical equipment.

. Fine electronic soldering.

Education

Heald Institute of Technology, Martinez, CA

Certifications/Training

. State of Arkansas Career readiness Gold Certificate.

Computer Skills

. Operating Systems: DOS Windows 3.1/9x/ME/2000/XP/Vista/Windows 7.

*References available upon request.

Contact this candidate