Training Manager

PHILIP I KING

**** ** *** ***, ****: 561-***-****

Boca Raton, Florida 33487 ***@*********.*** Cell: 561-***-****

Dynamic Corporate IT Training Professional; directing and training on MS Office suite

products with Fortune 500 and government contract experience. Initiated career in leadership and

team building and use this as a platform for vision, relationship building, and analysis in taking a

solutions and quality approach to training. Experience from program development through

instruction, which includes developing manuals, lessons, guides, curriculum, incorporating

multimedia delivery

PROFESSIONAL WORK EXPERIENCE

REVELEX CORPORATION, Boca Raton, Florida 2003 2010

Training and Support Manager

Designed, delivered; classroom, web conferencing and e learning training courses for

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corporate customers, travel agents and targeted company owners. Allocated training

resources according to level of expertise.

Consulted with developers and project managers on software enhancements

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Wrote and maintained effective user manuals and guides for clients on company

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developed software

Coached and mentored agency managers and owners on best practices. Change

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management

Monitored, advised and coached support staff. Staffing allocation to support product

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outside of normal working hours.

Project management in relation to pre and post deployment, training development and

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senior client assistance.

CEM SYSTEMS, Belfast, Northern Ireland, UK 2000 2002

Senior Trainer

• As a key resource supported global deployment of multi million dollar world class

electronic access control and pedestrian monitoring systems primarily installed in airports.

• Managed full life cycle projects which involved combining the following roles:

Technology Analyst: broke down proprietary systems, conducted electrical and

mechanical reverse engineering and identified software/programming, system set up and

system integration protocols. Training Program Developer: wrote documentation and

developed process by process training manual and on line help files for system

maintenance (mechanical and software) and user operations. Training Program

Coordinator: traveled to equipment installation site to train, certify, troubleshoot and

support end user teams on comprehensive system operations.

PHILIP I KING

Managed multi week projects for clients including Tyco, British Aviation Authority, U.S.

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Government, Ulster Bank, and British Telecom.

EDUCATION & CERTIFICATION

Diploma in IT Teaching

MOS 2003 Master Instructor

British Military education for promotion exams (advanced).

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