Customer Service Supply Chain
Resume:
Patrick W. Poole, CPIM
Plainfield, IL 60585
*******.*****@**********.***
SUMMARY:
Global Supply Chain professional with 19 years experience at Fortune 500
companies. A proven Supply Chain executive with a demonstrated record of
success in the global marketplace. Proven work success encompassing the
complete global supply chain. Demonstrated capabilities of a Vice
President through experience in complex projects, demanding time lines and
performance pressures while still delivering required results to the bottom
line
EDUCATION:
UNIVERSITY OF WISCONSIN-WHITEWATER Whitewater, WI
Bachelor of Business Administration Degree - May 1991
Majors: Productions/Operations Management and Personnel/Human Resource
Management
ST. EDWARD'S UNIVERSITY Austin, TX
Master Degree: MBA in operations Management - December 2002
AREAS OF KNOWLEDGE:
Inventory Control, Automated Material Handling and Storage,
5S Implementation,
International factory management, S&OP Implementation, Retail
Inventory/logistics,
Reverse Logistics, Warehouse Construction,
Global Supply Chain,
International Travel Vendor Scheduling,
Contract Negotiating,
Six Sigma - Black Belt Certified, Expediting,
Traffic/logistics,
Sea Freight Contracts, 3PL Operations, Capital
Projects,
Vendor Management, Replenishment Programs, Project
Management,
Importing contracts, Warehouse Management,
Strategic Planning,
ERP Implementation, Demand Management, LEAN
EXPERIENCE:
April 2008 - June 30, 2010 Lawson Products Inc Des Plaines,
IL
Executive Summary: Developed the Demand Planning, S&OP Process, Global
Sourcing, Purchasing and Inventory Management for the company from scratch.
Developed monthly Inventory goals for first time in company history, and
aligned Demand Planning and S&OP process to achieve it (drove record cash
flows). Sourced up to 28% of total spend to Pacific Rim to drive Gross
Margin with no International Buying office. Extended payment terms from
average of 23 DPO to 55 DPO to drive cash flow. Focused Purchasing on
buying practices to drive lowest total cost to Lawson Products to drive
additional Margin. Also was one of team that implemented LEAN methodology
to the Supply Chain/Operations area.
Vice President, Supply Management
Responsibilities:
. Oversee the Global Sourcing for an annual spend of $72 million at cost
. Oversee the Demand Planning function with over 120,000 SKUs at 5
locations
. Oversee the Purchasing function to buy and allocate the $72 million in
annual spend
. Oversee the Inventory Planning function to ensure the Working Capital
Plan is met
. Work with the VP, Logistics & Operations to minimize inbound freight
costs and overall operational costs
. Member of team that implemented LEAN/Continuous Improvement management
theory
. Member of Senior Management Team for selection of an ERP system
Achievements:
. Increased spend in the Pacific Rim from 5% to 28% to drive Gross Margin
. Reduced Inventory by 27% in 18 months
. Created a record positive cash flow for the company through inventory
reduction and vendor terms management
. Improved Line Fill shipment to customers from 98.5% to averaging over
99.2% in 18 months
. Improved Line Complete Ship % to customers from 79% to 87.2% in 9 months
. Implemented S&OP process to drive forecast accuracy
. Implemented LEAN/Continuous improvement methodology and drove $500k+ in
savings year 1
. Held service levels to customers during the closure of two facilities
. Reduced cost of product by 6% in 2009 through sourcing team
. Member of Senior Leadership team for ERP selection
January 2005 - April 2008 Sears Holdings Hoffman
Estates, IL
Executive Summary: Oversaw the Household Goods categories for 1,400 Kmart
locations and 952 Sears Locations. Managed the inventory and allocations of
all goods for regular replenishment, seasonal programs, and promotional
programs. Worked with international buying office to source goods from
Asia to maintain needed margins. Managed logistics required to flow goods
from vendors to stores. Ensure factories were certified to sell goods to
Sears Holdings. Drive Cash flow through inventory reductions while
maintaining exceptional customer service levels, and maintain/grow margin
through sourcing activities.
Director, Inventory Planning, Logistics
Responsibilities:
. Oversees the strategy and development of the inventory requirements to
support the merchandise assortment and replenishment plans with the
buying teams:
o Open-to-Buy
o Allocation of seasonal and trend merchandise buys to new and
existing stores
o Inventory flow
o Markdown, sell-through analysis
. Interact with logistics in determining optimal flow of goods from vendors
to stores, analyzing cycle times and costs
. Directs the Merchandise Systems organization, which supports the buying
and selling organizations with signing, replenishment and point-of-sale
data integrity
. Develops merchandise plan including sales, margin, inventory turnover,
and in stock percentage
. Delivers sales and margin targets by executing the merchandise flow plan
while achieving Distribution Center fill rate, inventory turnover, in-
stock percentage and liability inventory goals
. Works closely with the DMM, finance, stores, vendors, and merchandising
support team to improve profitability
. Reports business results to Executive Management teams monthly
Achievements:
. Reduced inventory 8% per year on average with no stocking issues
. Consolidated from two warehouses for imports to one to minimize holding
and freight expense (14% savings)
. Took Non Productive inventory down 63%
. 3% total cost improvement through improved logistics flow path
. Developed and implemented tools to review true total cost to review
importing versus domestic programs
August 2001 - January 2005 Newell/Rubbermaid/GHP Taylor, Texas
Burnes of Boston
Executive Summary: Responsible for all Inventory Management, Sourcing
(domestic and Pacific Rim), Purchasing, Warehousing, and Transportation
activities for $400 million company selling to retail. 93% of product
sourced from Pacific Rim. Managed multiple location closures to optimize
network. Implemented and improved Demand Planning sessions directly with
retail partners to ensure product available (monthly meetings at
retailers).
Director of Global Supply Chain
Responsibilities:
. Managed the Demand Management department for Global
manufacturing/sourcing
. Managed 4 US Warehouse Operations, 1 Mexico Warehouse Operation and
internal freight forwarding operation
. Oversaw the contracts and negotiation for all freight (USA, sea freight
and overseas consolidation)
. Managed Production and the Inventory Control department for
manufactured parts at three
o Plants: 1 - Taylor, Texas and 2 - Durango, Mexico
. Developed Inventory Plan to meet turns goals of over 10,000 sku's
. Implemented Oracle ERP
. Managed sku productivity to determine when to make it obsolete (over
10,000 active sku's)
. Managed key customer relationships through collaborative forecasting
efforts
Achievements:
. Lowered inventories by 38% while maintaining customer service levels of
98% line fill
. Implemented 7% cost savings annually in Warehouse Operations
. Increased forecast accuracy by 24% to a 91% accuracy rate
. Implemented 5S in all Warehousing operations
. Managed continuous Kaizen projects
. Managed consolidation of Canadian manufacturing and distribution
operations into Taylor, TX
. Managed consolidation of Statesville, NC manufacturing into Taylor, TX
. Managed consolidation of Rhode Island forecasting and Inventory control
teams to Austin, TX
. Managed consolidation of Taylor Warehousing operations into Covington, TN
location
August 2000 - August 2001 Dell Computer Corporation Round Rock,
Texas
Project Consultant
Responsibilities:
. Coordinated projects to improve material flow for CFI program in the
Optiplex line
. MIAS system support and development for better factory utilization
. Developed enhanced cost model for charging out costs from Optiplex to CFI
Achievements:
. Successfully rolled out in-line asset tagging system in Optiplex/business
desk tops
. Reduced cycle time variance of Dell Plus products by 62%
. Added Dell Plus warehouses to Factory Planner system improving delivery
to 2 hours
. Managed a program changing the order planning system to disallow
deviations
. Performed Program Manager duties on Control Panel Project - manufacturing
floor quality tool for Dell Plus
. Developed model to accurately charge costs to the Dell Plus organization
for additional tasks
November 1997 - August 2000 Tenneco Packaging/Pactiv Temple, Texas
Logistics Manager (SW Region) Oct 1998 - Aug 2000
Responsibilities:
Oversee Inventory operations for plants in: Temple TX, Corsicana TX
and Malvern AR
Oversee Warehousing and Traffic operations for same three plants
Responsible for setting and meeting/exceeding a $17,000,000 operating
budget
Performing duties of PIC and Traffic Manager in Temple TX plant
Construction and Operations of Tenneco's first 900,000 square foot
Regional Mixing Center (DC)
Worked with 9 of top 10 customers in times of service issues to
ensure improvements
and corrections and developed time lines for this with them.
Achievements:
Consolidation plan into mixing center accelerated from 9 months to 4
months
Implemented 5s in Warehousing Operations
Consolidated 6 of 12 3PL locations ahead of schedule ($400,000
savings)
Maintained current service levels throughout consolidation
Coordinated the re-establishment of a local traffic department
May 1991 - November 1997 EZ PAINTR/Newell St. Francis, WI
Customer Service Manager Aug 1996 - Nov 1997
Production Inventory Control Supervisor Aug 1995 - Aug 1996
Buyer/Senior Buyer May 1993 - July 1995
Production Planner May 1991 - May 1993
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