Project Manager Computer Science

TAL HERMAN

** ******** ****** *********, *** York 11803

516-***-**** 917-***-**** **********@*****.***

SENIOR BUSINESS ANALYST/PROJECT MANAGER

Career Focus: Sof tware Implementation and Compliance Area (GRC&SOX)

AREAS OF EXPERTISE

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Relationship Management Technical Support

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Strategic Planning Organizational Management

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Performance Analysis Problem Resolution

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Industry / Market Research Military Science

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Business Development Mechanical Maintenance

C A R E E R P AT H

Computer Associates I slandia, NY

2007-Present

SE N I OR BUS I NESS SYSTE MS ANALYST

• Served as Control liaison between the end users, SAP Security, Internal

Audit and External Audit.

• Executed internal monitoring controls.

• Worked with the Compliance Manager to define and document the New

Release Security Set-up Methodology.

• Serve as a control liaison between the end users, SAP security, internal and

external audits, as well as test lead (UAT) for all SAP (global and local)

projects, including timeline, QA testing, workflows, necessary information

collection and internal audit preparation.

• Oversee and improve monitoring abilities, which include designing and

implementing Compliance Calibrator Reports.

• Maintain/ troubleshoot Identity Manger system for global users.

• Built and maintain team share point site.

Accomplishments:

• Earned the Award of Excellency in 2009

• Received Above and Beyond recognition for the year of 2008

• Efficiently coordinated with the Compliance Manager in order to identify

and document the New Release.

• Took existing procedures and conveyed the results to enhance SLA;

monitored loopholes as well as rendered service quality to the internal

clients of Security Set-up Methodology.

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TAL HERMAN

17 Mitchell Avenue Plainview, New York 11803

516-***-**** 917-***-**** **********@*****.***

Cellcom LTD T el Aviv, Israel

2004-2006

OPERAT IO NS/PROJECT MANAGER

• Collaborated with a team environment in implementing direct contact with

senior executives intended to supervise all aspects of the Business Operations

Division.

• Analyzed and produced development reports in order to assist the CEO in

proposal improvements and recommendations to ensure service quality.

• Performed daily assessments to identify budget needs as well as submitted

annual reports to CEO along with budget recommendations.

Accomplishments:

• Received the CEO Award of Excellency.

• Designed, developed and implemented new software that assists sales

representatives on their daily needs, as well as enhanced and conducted

training sessions for various account managers and sales representatives.

B US I N ESS C USTOM ER SERV ICE SPEC IA L IST 2002-2004

• Administered detailed business care services in order to support the

Wireless Management needs of the program. Analyzed and assessed

selections to facilitate customer-focused and cost-effective solutions.

• Managed time and resources effectively, as well as conducted dealings

with business customers through telephone, e-mail, or correspondence;

responded to all business customers’ needs and facilitated meetings with the

team regarding individual service level and performance objectives.

2000-2002

B US I N ESS C USTOM ER C OORD I NATOR

• Accountable for providing total service and product information to clients

along with several administrative functions.

• Endowed highest service quality to industry clients; acted as primary point

of contact for immediate and ongoing requirements of the customers.

• Processed clients’ payments and a variety of paperwork along with other

certain tasks as assigned by the management.

• Promoted and maintained knowledge of all services and equipment

accessible by the company.

1999-2000

T EC H N ICAL SUP PORT R EPRESENTAT I VE

• Provided technical support to clients as well as total-service quality

concerning malfunctioning products.

• Immediately identified and resolved inaccuracies and inconsistency of

certain wireless software products.

• Conducted daily interactions and follow-ups with new and existing clients.

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TAL HERMAN

17 Mitchell Avenue Plainview, New York 11803

516-***-**** 917-***-**** **********@*****.***

EDUCATION

Bachelor of Arts in Computer Science, M ajor in Computer Science

Israeli Defence Forces – Air Force Decoding Unit

Associate’s Degree in Computer Science

Queens College, Queens, NY

Associate’s Degree in Computer Science and Communication

Open University, Tel Aviv, Israel

PROFESSIONA L DEV ELOPM EN T

SAP Training

Clarity Training

Mercury Test Director Training

Office Training

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