Customer Service Assistant
Resume:
Katy Anne Gray
*** **** **** ****, ******, MS *9443 ( 423-***-**** ( katy-
****@***.***
. Recent graduate of the University of Tennessee at Chattanooga offering a
strong academic background with internship experience.
. Quickly learn new technology and proficient in a range of computer
programs or software, including Microsoft Office, Quicken, Blackboard,
and SPSS; and type 80 words per minute.
. Hardworking and dedicated; equally successful in both team and self-
directed settings; friendly and good with people.
. Willing to relocate, travel, and work all schedules as needed.
Education
THE UNIVERSITY OF TENNESSEE AT CHATTANOOGA - DEGREE AWARDED MAY 2010
CHATTANOOGA, TN
MASTER OF SCIENCE IN INDUSTRIAL/ORGANIZATIONAL
PSYCHOLOGY
GPA: 3.79/4.0
. Relevant courses or knowledge include recruitment and selection,
interviews, compensation, safety management, statistics, research
methods, performance appraisal, training and development, job analysis,
organizational behavior, organizational change and development, employee
relations, groups and teams, EEO compliance, profit and loss, and
management skills.
Mississippi University for Women - Columbus, Degree awarded December 2007
MS
Bachelor of Arts in Psychology
GPA: 3.8/4.0
. Relevant courses or knowledge include statistical and research methods
and numerous psychology courses from different areas, as well as courses
in Microsoft Office and advanced Excel. Graduated Magna Cum Laude from
the Ina E. Gordy Honors College.
Experience
GRADUATE ASSISTANT - PSYCHOLOGY DEPARTMENT
The University of Tennessee at Chattanooga - August 2009 - May 2010
Chattanooga, TN
. Assistant to Dr. Chris Cunningham. Tasks include grading papers for
undergraduate courses, entering statistical data into SPSS or Excel, and
assisting with research and other data-entry or office projects as
needed.
Temporary Teller I
SunTrust Bank - Chattanooga, TN February 2009 - August 2009
. Temporary position. Tasks included running a teller window, balancing a
cash drawer, customer service, processing customer transactions in a
quick, efficient, and accurate manner, checking customer ID to maintain a
secure environment, and selling new or enhanced accounts to current or
potential account holders.
Intern - Consulting/Training and Development
Industrial Psychologists, Inc. - Louisville, December 2008 - October 2009
TN
. Redesigned training and safety manuals for Wynnewood Oil Refinery. Tasks
included job analysis, research, communicating with staff at Wynnewood,
and using given and acquired information to create OSHA-approved training
or safety manuals for numerous zones in the plant.
Elderly Day Treatment Coordinator
Weems Mental Health - Raleigh, MS January 2008 - July 2008
. Coordinated elderly daycare. Tasks included maintaining a safe,
educational, and fun atmosphere, completing daily and monthly paperwork,
conducting daily and monthly client evaluations, and creating a monthly
program schedule. Oversaw daily activities, including arts and crafts,
games, and group discussions. Recruited new members through advertising,
house visits, phone calls, and interviews.
Customer Service Specialist
Books-a-Million May 2007 - August 2007
. Ran customer service desk. Tasks included running a cash register,
assisting customers with locating and/or ordering books or other
merchandise, selling discount cards and magazines, and maintaining the
store's overall appearance through stocking and/or organizing shelves and
displays through the use of planograms.
References
MICHAEL D. BIDERMAN, PH.D.
The University of Tennessee at Chattanooga
**********@***.***
Chris J. L. Cunningham, Ph.D.
The University of Tennessee at Chattanooga
*****-**********@***.***
Bart L. Weathington, Ph.D.
The University of Tennessee at Chattanooga
****-***********@***.***
Contact this candidate