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Customer Service Assistant

Location:
Laurel, MS, 39443
Posted:
July 29, 2010

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Resume:

Katy Anne Gray

*** **** **** ****, ******, MS *9443 ( 423-***-**** ( katy-

abl7kx@r.postjobfree.com

. Recent graduate of the University of Tennessee at Chattanooga offering a

strong academic background with internship experience.

. Quickly learn new technology and proficient in a range of computer

programs or software, including Microsoft Office, Quicken, Blackboard,

and SPSS; and type 80 words per minute.

. Hardworking and dedicated; equally successful in both team and self-

directed settings; friendly and good with people.

. Willing to relocate, travel, and work all schedules as needed.

Education

THE UNIVERSITY OF TENNESSEE AT CHATTANOOGA - DEGREE AWARDED MAY 2010

CHATTANOOGA, TN

MASTER OF SCIENCE IN INDUSTRIAL/ORGANIZATIONAL

PSYCHOLOGY

GPA: 3.79/4.0

. Relevant courses or knowledge include recruitment and selection,

interviews, compensation, safety management, statistics, research

methods, performance appraisal, training and development, job analysis,

organizational behavior, organizational change and development, employee

relations, groups and teams, EEO compliance, profit and loss, and

management skills.

Mississippi University for Women - Columbus, Degree awarded December 2007

MS

Bachelor of Arts in Psychology

GPA: 3.8/4.0

. Relevant courses or knowledge include statistical and research methods

and numerous psychology courses from different areas, as well as courses

in Microsoft Office and advanced Excel. Graduated Magna Cum Laude from

the Ina E. Gordy Honors College.

Experience

GRADUATE ASSISTANT - PSYCHOLOGY DEPARTMENT

The University of Tennessee at Chattanooga - August 2009 - May 2010

Chattanooga, TN

. Assistant to Dr. Chris Cunningham. Tasks include grading papers for

undergraduate courses, entering statistical data into SPSS or Excel, and

assisting with research and other data-entry or office projects as

needed.

Temporary Teller I

SunTrust Bank - Chattanooga, TN February 2009 - August 2009

. Temporary position. Tasks included running a teller window, balancing a

cash drawer, customer service, processing customer transactions in a

quick, efficient, and accurate manner, checking customer ID to maintain a

secure environment, and selling new or enhanced accounts to current or

potential account holders.

Intern - Consulting/Training and Development

Industrial Psychologists, Inc. - Louisville, December 2008 - October 2009

TN

. Redesigned training and safety manuals for Wynnewood Oil Refinery. Tasks

included job analysis, research, communicating with staff at Wynnewood,

and using given and acquired information to create OSHA-approved training

or safety manuals for numerous zones in the plant.

Elderly Day Treatment Coordinator

Weems Mental Health - Raleigh, MS January 2008 - July 2008

. Coordinated elderly daycare. Tasks included maintaining a safe,

educational, and fun atmosphere, completing daily and monthly paperwork,

conducting daily and monthly client evaluations, and creating a monthly

program schedule. Oversaw daily activities, including arts and crafts,

games, and group discussions. Recruited new members through advertising,

house visits, phone calls, and interviews.

Customer Service Specialist

Books-a-Million May 2007 - August 2007

. Ran customer service desk. Tasks included running a cash register,

assisting customers with locating and/or ordering books or other

merchandise, selling discount cards and magazines, and maintaining the

store's overall appearance through stocking and/or organizing shelves and

displays through the use of planograms.

References

MICHAEL D. BIDERMAN, PH.D.

The University of Tennessee at Chattanooga

423-***-****

abl7kx@r.postjobfree.com

Chris J. L. Cunningham, Ph.D.

The University of Tennessee at Chattanooga

423-***-****

abl7kx@r.postjobfree.com

Bart L. Weathington, Ph.D.

The University of Tennessee at Chattanooga

423-***-****

abl7kx@r.postjobfree.com



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