Ronald Brown

*** **** ******

Oakley, Ca ****

925-***-****

Email abl7kk@r.postjobfree.com

Summary: Extensive experience in project management, project lifecycle

process improvement and requirements management.

Tools: Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft

PowerPoint, Rational RequisitePro, Crosspoint PPM

Certifications: PMP (Project Management Professional)

.

Training:

CCNA Training (Heald College)

TL9000 Auditor training (Cisco)

DMAIC training (Cisco)

Education :

Bachelor Computer Systems Engineering - Western Michigan University

Professional Experience Summary:

. Extensive experience with development project life cycle through

all phases.

. Experience working with cross-functional units, managing

multiple projects and decision making in different projects.

. Experience in coordinating and giving training

. Experience in Change Management and Requirements Management.

. Direct personnel management

. Experience working directly with customers

. Experience developing and presenting metrics to management up

to VP level

. Experience supporting quality and test initiatives

. Extensive documentation development experience

Experience:

Operations Manager

Cisco Systems

San Jose, CA

4/2006 - Sept 2009

. Deployment of Cisco's engineering development methodology

to various business units across the engineering

organization.

. Piloted new portfolio management tool for Cisco's

development organization. Work with project managers on my

team to help them integrate their projects into the tool

and worked with management to identify the types of reports

they needed to help them rate and improve business

operations.

. Leading metrics reform and working on a streamlined

lifecycle for engineering development.

. Drove adoption of operational procedures to the System Test

Initiative group in Engineering Operations. This is a

customer facing system test initiative.

. Drive the SW Ops organizational transition from supporting

requirement traceability to developing and implementing a

model for requirement management.

. Drove development and adoption of a requirements change

management process and tooling.

Advanced Services - Project Manager

Cisco Systems

San Jose, CA

9/2000 - 4/2006

. I did an extensive amount of work in the area of

requirements management for the 6500 team. I worked closely

with our engineering, Product Marketing, and test groups on

this initiative. I also work with the Requirement

Management process and tools teams to make them aware of

the needs and issues of the business unit..

. Managed interoperability testing for C6500 products and

working on generating RMA trend data for major customers.

. Maintained bug metrics for Safe Harbor testing group (RTP).

I interface with cross functional teams and monitor and

report bug info to the test team manager.

. Performed off-line diagnostic testing on Cat6000 customer

return boards.

. Project managed CatOS-IOS mapping tool development. I

worked with various engineering and marketing groups on

this project. I co-authored a PRD document and was able to

get the project committed.

. Developed the project plan, and worked with an outside

vendor to hire a SW developer to create the mapping tool.

. Managed the creation and maintenance of an HSS news web

page.I worked with several web developers to plan, develop

and deliver an HSS news webpage.

. Planned monthly Technical Information Sessions for

documentation and engineering staff. I researched the

topics, contacted the presenters, and scheduled the

sessions. I also posted the contents of the meetings on the

HSS news website in HTML format.

. Managed the creation of best practice docs and research of

new systems for delivering test plans for the Financial

Test Lab in RTP. I worked with various team members in San

Jose, RTP, and Chicago to manage the creation and

maintenance of financial test documents.

. Project managed documentation for Content Delivery Network

products. I worked closely with members from various cross

functional teams to plan, schedule, and manage the delivery

of documentation plans and deliverable documents.

Documentation Manager - SPLOB

Cisco Systems

San Jose, CA

9/99 - 9/2000

. My responsibilities include managing the technical

documentation group for Cisco's High-End and Mid-Range Dial

Access Servers. My group documents the following platforms

AS5xxx, AccessPath, 2509, 2511, 2600, 3600, 3810, 4000.

Senior Technical Writer - SPLOB

Cisco Systems

San Jose, CA

6/98 - 9/99

. My responsibilities include writing the technical

documentation for Cisco's High-End and Mid-Range Dial

Access Servers. My group documents the following platforms

AS5xxx, AccessPath, 2509, 2511, 2600, 3600, 3810, 4000.

Technical Writer (Contract)

Northern Trust Bank

Chicago, IL

11/97 - 4/98

. My responsibilities included managing and enhancing

Northern Trust's Network and Desktop Service web pages. I

used tools such as FrontPage to create and redesign web

pages containing technical and user information. I was

responsible for making the pages attractive and useful for

their users. I also applied a consistent style to each

page.

Technical Writer (Contract)

Abbott Laboratories

North Chicago, IL

10/96 - 11/97

. My responsibilities included creating paper (draft) and on-

line (html) UNIX system administration documents. These

documents described the unique procedures and practices

(i.e. backup & recovery, disaster recover, etc.) used by

Abbott's Scientific Information & Analysis Management

group. I also documented the system architecture and setup

procedures for their SAS Servers.

Instructional Designer (Contract)

Lucent Technologies

Naperville, IL

4/96 - 10/96

. My responsibilities included creating training manuals for

Lucent's Advanced Intelligent Network products (Service

Control Point and Service Circuit Node).

Technical Writer (Contract)

Motorola

Arlington Heights, IL

1/96 - 4/96

. My responsibilities included creating and editing technical

documents for Motorola's cellular infrastructure products.

Documentation/QA Specialist

Adobe Systems Inc (formerly Frame Technology)

Chicago, IL

12/94 - 1/96

. My responsibilities included creating and editing Technical

documents, user manuals, and acceptance test plans for

custom publishing solutions. I was also responsible for

software integration and acceptance testing.

Technical Writer (Contract)

AT&T Network Systems

Naperville, IL

11/88 - 12/94

. My responsibilities included creating training manuals for

Lucent's Advanced Intelligent Network products and

switching systems (4ESS and 5ESS).

Technical Writer

International Consulting Enterprises

Chicago, IL

3/88 - 10/88

. My responsibilities included creating and editing

technical, marketing, and user documents for a 4th

generation database program. I also created on-line help

screens and business forms.

Technical Writer

Monotype Incorporated

Elk Grove, IL

2/87 - 3/88

. My responsibilities included creating and editing Technical

reference and user Manuals for Monotype's line of laser

typesetters.

Technical Writer

Air Distribution Associates

Wood Dale, IL

6/86 - 2/87

. My responsibilities included creating and editing technical

reference and user manuals for ADA's HVAC products.

Technical Writer

Rich Incorporated

Franklin Park, IL

2/85 - 6/86

. My responsibilities included creating and editing technical

reference and user manuals for Rich's video switching

systems.

Technical Support

Victor Business Products

Scotts Valley, CA

6/83 - 10/84

. My responsibilities included repairing 8088 based

microcomputers and dot matrix printers. I was also

responsible for customer engineer support and training.

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