Active Directory Engineer
Resume:
Jacky Choy
**-** **** ****** ******, NY *****
Home: 718-***-****
Email:
************@*****.***
PROFESSIONAL EXPERIENCE:
Metropolitan Telecommunications, New York (May 2009 - March 2010)
Corporate IT Helpdesk Support
. Responsible for building, upgrading, and troubleshooting over 200
client workstations, 20 network printers.
. Deploy and roll out new workstations using Sysprep and Symantec
Ghost.
. Provide IT support to local and remote office users with NetSupport
and Real VNC.
. Work with other IT staffs and director to research on new
technologies to increase IT Department efficiency.
. Migrate Microsoft Active Directory from workgroup level to Domain
level.
. Created Backup of users data on a backup file server and restored
all user settings after deployment.
. Setup, configure and maintain a multi active directory environments
consist of Windows NT 4.0, Windows Server 2000, 2003 and 2008.
. Install and configure Cisco VPN clients for remote access.
. Provide Remote Access Service (RAS) to employees through dialup and
VPN connections.
. Provide Networking support - Cable patching and troubleshoot
various network related issue using PING, TRACEROUTE and NSLOOKUP.
. Maintain and support network connectivity for a 24X7 environment.
. Conduct inventory to help manage company's assets.
. Install and repair all PC hardware, laptops and peripherals with
brands such as Dell, IBM, Lenovo, etc.
. Setup and configure Polycom VOIP.
. Coordinate and support internal user moves.
. Conduct day to day end user access and account managements on
Active Directory such as creating new user accounts and secure
access through NTFS and GPO permissions.
. Operating System installation, troubleshooting and support: over
200 workstations environment with a mix of Windows XP, Windows
Vista, and Windows 7.
. Application installation, troubleshooting and support: MS Office
2003, MS Office 2007, Outlook 2003 and 2007.
Mo Max Solutions, New York (Jan. 2009 - August 2009)
Network Support / Desktop Support, Part Time
. Provide Remote Access Service (RAS) to employees through dialup and
VPN connections.
. Migrate Microsoft Active Directory from workgroup level to Domain
level.
. Setup, configure and maintain a multi active directory environments
consist of Windows NT 4.0, Windows Server 2000, 2003 and 2008.
. Conduct day to day end user access and account managements on
Active Directory such as creating new user accounts and secure
access through NTFS and GPO permissions.
. Provided IT support for over 50 workstations, and 20 servers.
Digital Knowledge New York PC (Feb. 2002 - Dec. 2003)
Desktop Support
. Participated in PC shows around the Tri-State area. Job
responsibility included building barebone PCs, computer assemble,
adding and removing peripheral computer parts and troubleshooting.
. Used Norton Ghost to create master image for massive PC deployment
. Provided phone support to the customers.
VONY PC, New York (June 2000 - Dec. 2001)
Desktop Support
. Built a new PC based on the customer's specification.
. Delivered, Installed and setup PC at customers' site.
. Provided phone support to the customers.
CERTIFICATIONS:
. Comptia Certified PC Technician (A+)
. Comptia Certified Network Technician (N+)
. Microsoft Certified System Administrator 2008 (MCSA)/(MCITP:SA)
. Completed Training for Microsoft Certified Enterprise Administrator 2008
(MCITP:EA)/(MCSE)
. Microsoft Certified Enterprise Administrator 2008 certification in
progress
EDUCATION:
. Nov. 2008 - Present New York Business Institute- IT Engineer
. Nov. 2007 - Present Devry Institute- Majoring in Network and
Communications Management
. Completed Dec. 2004 Jamaica Learning Center- GED
Reference List
. Diane Bass
Manager of Direct Sales
Metropolitan Telecommunications
55 Water Street 31st Floor
New York, NY 10004
*****@******.***
. May Chung
Tax Associate
Metropolitan Telecommunications
55 Water Street 31st Floor
New York, NY 10004
******@******.***
. Milton Schneebalg
Managing Director
Metropolitan Telecommunications
55 Water Street 31st Floor
New York, NY 10004
***********@******.***
. Mo Max
Mo Max Solutions
Network Architect / Engineer
*********@*****.***
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