Project Manager

Indu Balasubramanian

** ********** *****, ******** ****, NJ 08823

732-***-**** / 856-***-**** * **********@*****.***

Seasoned professional with over 11 years of Business Analysis

experience in IT, including all areas of Business Process Centric

Analysis and Project Management. Design

Experience in requirements gathering, analyzing, and Usability

documenting functional/business requirements and engineering and

writing use cases, based on information gathering testing

sessions with clients/stakeholders and technical Project Management

team members. Management by

Experience in designing user-friendly web pages for Metrics

online portals and B2B sites. Conducted Joint Performance &

Requirement Planning sessions to gather requirements Scalability

and facilitate Process Centric Design. Experience in Engineering and

Object-Oriented Programming with Java and Relational Capacity Planning

DBMS SEI-CMM level 5 and

Executed several large projects using both waterfall CMMI practices

and RUP based iterative model in a global delivery International

environment. Experience in setting up processes Experience

conformant with SEI-CMM Level 4, SEI-CMM-Level 5 and

CMMi standards. Participated in conformance audits

and follow-up.

TECHNICAL SKILLS

. SOFTWARE: MS PROJECT PLAN, MS WORD, MS EXCEL, MS VISIO

. LANGUAGES: Java, Visual Basic 6, HTML, DHTML

. OPERATING SYSTEMS: Windows NT, Unix, Solaris

. DATABASES: Oracle 9i, MS Access, SQL Server 2005

. OTHERS: BEA Weblogic, IBM Websphere, UML, CSS, Caliber RM, Star team,

Rational Suite

PROFESSIONAL EXPERIENCE SUMMARY

MERRILL LYNCH, USA Jun 2008 TO Dec 2008

. IT Business Analyst on the Merrill Lynch Online consolidation project

COGNIZANT TECHNOLOGY SOLUTIONS, USA Jun 1997 TO

Jun 2008

. 4+ years of development experience in Cognizant's offshore development

center

. 5+ years of Business Analysis/ Project Management experience in USA

. Worked in several client locations including ACNielsen (Frankfurt,

Germany), Covad (California, USA), 3M (Minnesota, USA) and PHH

Mortgage (New Jersey, USA)

CAREER ACHIEVEMENTS

BUSINESS ANALYST @ MERRILL LYNCH (Hopewell, USA - Jun 2008 TO Dec 2008)

. Compiled requirements from 5 different business groups including

Banking, Wealth Management, Market Data, Content Management and

Application Architecture & Services

. Tracked and resolved Issues with all the business through out the

development cycle

. Documented the process maps for the new workflow

PROJECT MANAGER @ PHH MORTGAGE (Mount Laurel, NJ - August 2005 to November

2007)

. Managed 6 projects from initiation through completion with budgets

ranging from $500,000 to $1,500,000.

. Managed the development of detailed work plans, schedules, project

estimates, resource plans and balanced score cards

. Steered several business critical projects in PHH Mortgage including a

major redesign project that cut down the process steps by 30% and

resulted in a direct increase in the percentage of loans being closed.

. Scheduled and conducted weekly status meeting and provided weekly and

monthly project metrics to business stake holders. Documented and

tracked project risks on a weekly basis

. Introduced several check points in PHH's SDLC Process that improved

the quality of the deliverables

. Incorporated and facilitated Joint Requirements Planning (JRP)

sessions involving business users, business analysts and usability

analysts to develop a process centric design. The iterative JRP

sessions were used as an effective tool for requirements gathering and

prioritization and for further refining the requirements based on

implementation strategies.

. Provided leadership, direction and guidance for a virtual team of 20+

employees. Mentored several team members to grow as leaders

. Conducted internal trainings for Cognizant onsite team on Project

Management targeted for Project Management Professional certification

from Project Management Institute and conducted a workshop on Project

Management basics

. The applications were developed using Struts framework, hosted in BEA

Weblogic application servers with an Oracle backend.

BUSINESS ANALYST/PROJECT LEAD @ 3M (India/St. Paul, MN - April 2002 to

August 2005)

. Analyzed and proposed a better design for 3M's Distribution Center

workflow planning module (for warehouse management). The new workflow

module was designed to centralize the functionality in 3 location

specific versions of the same application.

. Gathered requirements, prioritized, designed and delivered the Global

Project System that is a repository of all the projects in 3M across

different locations. The GPS system tracks the financials of these

projects and helped in reporting 3M's earnings accurately.

. Involved in Joint Requirements Planning (JRP) sessions and Usability

studies for the GPS system. Effectively used the JRP sessions to

arrive at a highly usable and technically feasible design by preparing

and presenting the UI mockups up front in the requirements gathering

process.

. Created and maintained the high level business requirements and the

detailed functional specifications

. Created and maintained system process flows, use cases, test cases and

Requirements Translation Matrix for all the relevant projects

. Coordinated User Acceptance testing (for project release and post

releases)

. The applications were developed using Struts framework, hosted in IBM

Websphere with a SQL 2000 backend.

ARCHITECT @ COGNIZANT (Chennai, India - August 2001 to March 2002)

. Have been a part of Cognizant's R&D team and defined the process for

Cognizant's SOS (Save Our Systems) practice and Industrialization

practice.

. Involved in JProbe code profiling, measuring and analyzing performance

statistics, root cause analysis and drafting recommendations for

issues at hand

. Suggested performance improvements for J2EE Enterprise applications

for several clients including Dun & Bradstreet, RadioShack, ACE

Hardware and Checkfree.

BUSINESS ANALYST @ COVAD (Santa Clara, CA - July 2000 to July 2001)

. Studied and documented the user requirements for Covad's Customer

Facing Interface (http://support.covad.com)

. Worked closely with the business and IT teams to create mockups of the

UI with the screen flows

. Created and maintained the UI and technical specifications

. Designed a browser independent and highly usable website

. Involved in integration testing and user acceptance testing for

Customer Facing Interface

. Supported and enhanced Covad's Trouble Ticketing system

. The applications were deployed in Weblogic application server with

Oracle 9i backend, Sun Solaris OS. DHTML was used to generate dynamic

web content and CSS was used for formatting.

RESEARCH AND DEVELOPMENT @ COGNIZANT (Chennai, India / Frankfurt, Germany -

June 1997 to June 2000)

. Joined as a programmer analyst in 1997 and worked on enhancement and

Y2K projects for ACNielsen, Germany and France. Technologies used were

PL/1 and Cobol on Mainframe with a DB2 back end.

. Developed a working prototype for ACNielsen South Asia's Advertisement

Expenditure Module that computed the cost based on rules such as the

time the advertisement is relayed or the or on what media it is

relayed. The rule builder module employed a heuristic approach to

determine the rates to be used for an advertisement. Technologies used

were VB6 and ASP with a back end of SQL server.

. Had been to the client location of ACNielsen, Germany to collect and

document the user requirements for designing the 'Smart interface' (an

interface between the hand held data collection device and the PC

based data processing system)

. Maintained the PTC (Portable Tele-transaction Computer) application of

ACNielsen, Germany that collected information from the field for

statistical analysis. Visited Germany for the implementation and

support of the same. Technologies used in this project include DOS, C,

VB, BTree

EDUCATION

Bachelor of Engineering, Computer Science, Bharathiar University, India

(1993 - 1997)

PROFESSIONAL CERTIFICATIONS

Sun Certified Java 2 Programmer (SCJP)

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